Job Title: Sales Consultant/Key Account Manager

Location: Dar es Salaam – Tanzania
Purpose
To market and sell Cartrack products & services and ensure that sales targets in a specified area are met. Manage key accounts, maintain long term relationships with clients and maximise sales opportunities within them. The ideal candidate must be target driven, self-starter and motivated to succeed.

Key Responsibilities:
  • Identifying, calling and selling the company products and services to potential customers
  • Developing long-term customer relationships in order to promote and reinforce value propositions.
  • Promoting products and services to existing key account customers
  • Following up on customer requests, orders placed, out of stock situations and all communication to customers.
  • Identifying opportunities to grow the market share
  • Achieving monthly and yearly sales targets through planning and executing plans for key accounts.
  • Obtaining complete knowledge of competitor products and markets.

Experience Required
  • Minimum 2 years’ experience as a Sales Consultant/Key Account Manager (Sales)
  • Experience in sales and providing solutions based on customer needs


Qualifications Required
  • Degree in Marketing and Sales


Competencies
  • Excellent Communication Skills
  • Customer Services Orientated
  • Business Acumen
  • Target Driven
  • Problem Solving Skills
  • Excellent command of English

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Job Title: Control Room Agent
Location: Dar es Salaam – Tanzania

Purpose
To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures. To ensure prompt, efficient and effective support to clients’ inquiries.


Key Responsibilities:
  • Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
  • Provide support when required for none streaming issues to clients that call directly to Cartrack.
  • Attend to inbound calls from clients testing units or requesting positions on vehicles.
  • Escalate complex matters to systems support and IT- Support staff.
  • Coordinate all control room recoveries.
  • Provide weekly reports to Management.
  • Identify anomalies or faults from incoming cases.
  •  Assist the Technical team during installations.
  • Attend to all activities during the shift 


Experience Required
  • 2 years in Call Centre environment (inbound and outbound)
  • Experience in an emergency call centre environment an advantage
  • Experience dealing with clients 


Qualifications Required
  • Diploma in Information Technology Competencies
  • Excellent Communication Skills
  • Customer Services Orientated
  • Problem Solving Skills
  • Attention to Details
  •  Excellent command of English  


Apply Online Through



To apply, kindly email your CV to: tanzaniacareers@cartrack.com

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