Relationship Manager



Roles and Responsibilities

  • Business development - managing and retaining existing relationships and generating new business in the assigned market segments by providing core banking products and services. This will include increase customer base, growth in balance sheet (assets/liabilities & contingent liabilities), growth in earnings, increased facility utilization and actively cross-selling bank products and services. 
  • Relationship management - Adequacy of personal competence to effectively perform Account Relationship Management tasksto ensure the customer relations are maintained well to reduce complaints and also retain existing customers by management of customer expectations. Develop strategies for maintaining and further penetrating existing client base and execute the strategy through calls, visits, needs assessment, customer qualification and follow-up meetings to maintain, enhance and expand customer relationships .
  • Risk Management- Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment. Minimization of exposures to and impact of risks associated with client portfolio in line with Bank credit policies, regulatory requirements, KYC and AML policies. 
  • Credit Preparation- Make financing proposals through the appropriate credit approval process by structuring proposals, analyzing financial statements, negotiating terms and conditions for facilities and managing administrative tasks including credit analysis and processing 
  • General administrative duties- To be the principal contact point for the new and assigned portfolio of Corporate Banking relationships and prospective customers to all other bank's units as customer needs by responding promptly to customer issues, questions and concerns. 
  • Reporting- Prepare and maintain appropriate reports on client portfolio and per set operational guidelines. 



Educational Qualifications
Bachelor Degree or equivalent

Experience Requirements

  • 7 years’ experience in Banking or related financial institution with at least 4 years in a sales or sales support role.
  • Relevant professional qualification in banking,finance or marketing
  • Proficiency in use of MS Office applications
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