Position: Aircraft Cargo Handler (Loaders)/ Machine Operators (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Responsible for overseeing the movement and safety of cargo and baggage on an aircraft. Unload, load, and secure cargo, determine orientation and destination, and complete load plans.
Duties and Responsibilities:
Transfer cargo onto airplanes.
Direct ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage.
Determine the quantity and orientation of cargo, compute aircraft center of gravity, and sign the load plan or manifest.
Load and unload aircraft, perform preflight and post-flight aircraft checks, and compute weight and balance
Ensure the safety and comfort of passengers, secure cargo during flight, and airdrop cargo and personnel.
Calculate load weights for different aircraft compartments, using charts and computers.
Confer with customers, supervisors, contractors, and other staff to exchange information and to resolve problems.
Ensure all governmental regulations, company procedures, and safety and security requirements are followed.
Calculate the aircraft’s center of gravity and assess the quantity of cargo.
Operate a variety of equipment, including trucks, forklifts, conveyors and baggage tugs.
Accompany aircraft as a member of the flight crew to monitor and handle cargo in flight.
Assist and brief passengers on safety and emergency procedures.
Knowledge and Skills:
Diploma or equivalent
Have a valid driver’s license
Be at least 18 years of age
Frequently lift bags or items weighing up to and including 50 pounds
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass a physical agility test
Possess basic computer skills
Have strong verbal communication skills in both English and Swahili
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays.
link
Position: Cargo Officer (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Duties and Responsibilities:
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on-time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Prepare flight documentation for crew and Customs
Check and review post-flight documentation
Prepare post-flight reports in a timely and accurate manner
Provide freighter catering uplift and last-minute changes
Coordinate effectively between engineering, airport operations, air traffic control, and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew, etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
Support Emergency and Accident role as required
Knowledge and Skills:
Diploma and other qualifications
Minimum of 2 years’ experience in the cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
link
Position: Security Officer (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
Duties and Responsibilities:
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Obtains help by sounding alarms.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintains environment by monitoring and setting building and equipment controls.
Maintains the organization’s stability and reputation by complying with legal requirements.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.
Knowledge and Skills:
Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills.
linnk
Position: Rump Supervisor (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
The Ramp Supervisor’s role is to demonstrate knowledge of proper ramp usage, safety, security and demonstrate leadership skills, leading by example. Supervisor must have planning skills and be responsible to assist with scheduling ramp agents. Assist General Manager by overseeing, coordinating and participating in all activities related to ramp operations.
Duties and Responsibilities:
Responsible for maintaining safety and security of the ramp.
Direct others with knowledge of ramp service and operational functions
Work under pressure while maintaining near 100% on-time performance
Encourage team cooperation through briefings and leading by example
Ability to determine when tasks are completed and review daily reports
Communicate efficiently with upper management, agents and flight crews
Ensure all team members practice all safety policies and procedures
Work in conjunction with other departments to ensure on-time performance of flights
Comply with all security requirements of air carriers.
Work in conjunction with other departments to ensure on-time performance of flights
Other duties as assigned.
Knowledge and Skills:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Diploma and two years of ramp experience preferred
Able to read, write, speak and understand English.
Must complete paperwork accurately and have basic computer skills
Excellent customer service skills and a strong work ethic
Present a neat professional appearance and demeanor
Must be punctual & dependable
Must be flexible with scheduling and able to work a variety of shifts to include nights, weekends and holidays.
Willing to work in a time-sensitive and fast-paced environment.
link
Position: Customer Service Agent (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Duties and Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Knowledge and Skills:
Diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Fluency in English and Swahili.
link
Position: Load Controller Officer (Re-Advertised)
Reports to: Load Control Manager
Deadline: 31st August, 2019
Duties and Responsibilities
Calculates weight and balance sheet for all flights;
Prepares loading instructions in accordance with the aircraft requirement;
Ensures proper Dangerous Goods segregation and quantity limits on aircraft;
Produces load and trim sheets for each departing aircraft;
Advises online stations about the load carried on aircraft;
Keeps a record of flight documentation for outgoing and incoming flights
Alerts outstations about expected delays if any;
Liaises with passenger handling Duty Manager, Cargo, Dispatch, Ground handling, Pilot in Command, and Engineers on matters related to aircraft loading and dispatching a flight;
Makes sure all movements, LDM and SOM are sent timely with accurate information.
Coordinates with other airlines and other RwandAir sections in regard to aircraft loading and turn around
Ensures on-time performance by the load sheet delivery on time
Reports hazards and incidents in Q-pulse
Any other duties as may be assigned by the Supervisor
Knowledge and Skill:
University Degree, IT applied science subjects (math, physics, engineering )
Communication/interpersonal skills
Professional qualification in Flight Operations, Ground operations or Flight Dispatch
Speaks fluently English and Swahili
link
Position: Assistant Accountant (Re-Advertised)
Reports to: Branch Supervisor
Deadline: 31st August, 2019
Role Purpose statement: Supporting the finance department, accountant, and management team by completing routine clerical and accounting tasks. Preparing budgets, maintaining reports, and completing basic bookkeeping and accounting duties for the company.
Key Accountabilities and Responsibilities:
Preparing financial documents such as invoices, bills, and accounts payable and receivable
Completing purchase orders
Managing payroll
Completing financial reports on a regular basis and providing information to the finance team
Assisting with budgets
Completing bank reconciliations
Entering financial information into appropriate software programs
Managing company ledgers
Processing business expenses
Coordinating internal and external audits
Verifying balances in account books and rectifying discrepancies
Verifying bank deposits
Managing day-to-day transactions
Recording office expenditures and ensuring these expenses are within the set budget
Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements
Posting daily receipts
Preparing annual budgets
Completing the year-end analysis
Reporting on debtors and creditors
Competencies:
Integrity
Team Player
Proactive/results-oriented
Communication/Interpersonal skills
Pleasant and Presentable
Resilient
Self-Motivated
Smart presentable appearance
Friendly personality and ability to engage customers.
Knowledge, Skills, and Experience:
Diploma in Accounting and financing
Certification in relevant computer applications
Experience in delivering service in a demanding customer environment
Fluency in appropriate foreign languages
Experience in related field will be an added advantage.
Remuneration and Benefits:
Gross Pay (Gross Salary & Bonus) ranges TZS 350,000 -TZS 600,000 per month subject to taxes, duties and other statutory deductions.
The successful candidate recruited outside workstation will be entitled to the transportation of personal effects to the maximum of his/her entry salary point and fare to the new station for himself/herself.
Contract Period:
1-year Renewable contract after completion of 3 months probationary period
Position: Office Assistant (Re-Advertised)
REPORTS TO: Branch Supervisor
Deadline: 31st August, 2019
Role Purpose statement: Our company is looking for an Office Assistant to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands.
Key Accountabilities and Responsibilities:
Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain an office in common areas.
Performing general office clerk duties and errands.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Competencies:
Integrity
Team Player
Proactive/results-oriented
Communication/Interpersonal skills
Pleasant and Presentable
Resilient
Self-Motivated
Smart presentable appearance
Friendly personality and ability to engage customers.
Knowledge, Skills, and Experience:
Fluent in English
Driving Skills particularly a motorcycle
Contract Period:
1-year Renewable contract after completion of 3 months probationary period.
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Reports to: Branch Manager
Deadline: 31st August, 2019
Responsible for overseeing the movement and safety of cargo and baggage on an aircraft. Unload, load, and secure cargo, determine orientation and destination, and complete load plans.
Duties and Responsibilities:
Transfer cargo onto airplanes.
Direct ground crew in the loading, unloading, securing, and staging of aircraft cargo or baggage.
Determine the quantity and orientation of cargo, compute aircraft center of gravity, and sign the load plan or manifest.
Load and unload aircraft, perform preflight and post-flight aircraft checks, and compute weight and balance
Ensure the safety and comfort of passengers, secure cargo during flight, and airdrop cargo and personnel.
Calculate load weights for different aircraft compartments, using charts and computers.
Confer with customers, supervisors, contractors, and other staff to exchange information and to resolve problems.
Ensure all governmental regulations, company procedures, and safety and security requirements are followed.
Calculate the aircraft’s center of gravity and assess the quantity of cargo.
Operate a variety of equipment, including trucks, forklifts, conveyors and baggage tugs.
Accompany aircraft as a member of the flight crew to monitor and handle cargo in flight.
Assist and brief passengers on safety and emergency procedures.
Knowledge and Skills:
Diploma or equivalent
Have a valid driver’s license
Be at least 18 years of age
Frequently lift bags or items weighing up to and including 50 pounds
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass a physical agility test
Possess basic computer skills
Have strong verbal communication skills in both English and Swahili
Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays.
link
Position: Cargo Officer (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Duties and Responsibilities:
Support cargo reservations and bookings whilst providing exemplary customer service
Provide vendor notification for on-time and delayed flights daily
Provide timely shipment status updates to customers
Help to manage GHA performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Prepare flight documentation for crew and Customs
Check and review post-flight documentation
Prepare post-flight reports in a timely and accurate manner
Provide freighter catering uplift and last-minute changes
Coordinate effectively between engineering, airport operations, air traffic control, and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew, etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting GHA performance issues
Any other reasonable task as requested
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
Support Emergency and Accident role as required
Knowledge and Skills:
Diploma and other qualifications
Minimum of 2 years’ experience in the cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
link
Position: Security Officer (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel.
Duties and Responsibilities:
Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
Obtains help by sounding alarms.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Controls traffic by directing drivers.
Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Maintains environment by monitoring and setting building and equipment controls.
Maintains the organization’s stability and reputation by complying with legal requirements.
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer’s instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
Contributes to team effort by accomplishing related results as needed.
Knowledge and Skills:
Lifting, Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills.
linnk
Position: Rump Supervisor (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
The Ramp Supervisor’s role is to demonstrate knowledge of proper ramp usage, safety, security and demonstrate leadership skills, leading by example. Supervisor must have planning skills and be responsible to assist with scheduling ramp agents. Assist General Manager by overseeing, coordinating and participating in all activities related to ramp operations.
Duties and Responsibilities:
Responsible for maintaining safety and security of the ramp.
Direct others with knowledge of ramp service and operational functions
Work under pressure while maintaining near 100% on-time performance
Encourage team cooperation through briefings and leading by example
Ability to determine when tasks are completed and review daily reports
Communicate efficiently with upper management, agents and flight crews
Ensure all team members practice all safety policies and procedures
Work in conjunction with other departments to ensure on-time performance of flights
Comply with all security requirements of air carriers.
Work in conjunction with other departments to ensure on-time performance of flights
Other duties as assigned.
Knowledge and Skills:
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Diploma and two years of ramp experience preferred
Able to read, write, speak and understand English.
Must complete paperwork accurately and have basic computer skills
Excellent customer service skills and a strong work ethic
Present a neat professional appearance and demeanor
Must be punctual & dependable
Must be flexible with scheduling and able to work a variety of shifts to include nights, weekends and holidays.
Willing to work in a time-sensitive and fast-paced environment.
link
Position: Customer Service Agent (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019
Duties and Responsibilities:
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Knowledge and Skills:
Diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Fluency in English and Swahili.
link
Position: Load Controller Officer (Re-Advertised)
Reports to: Load Control Manager
Deadline: 31st August, 2019
Duties and Responsibilities
Calculates weight and balance sheet for all flights;
Prepares loading instructions in accordance with the aircraft requirement;
Ensures proper Dangerous Goods segregation and quantity limits on aircraft;
Produces load and trim sheets for each departing aircraft;
Advises online stations about the load carried on aircraft;
Keeps a record of flight documentation for outgoing and incoming flights
Alerts outstations about expected delays if any;
Liaises with passenger handling Duty Manager, Cargo, Dispatch, Ground handling, Pilot in Command, and Engineers on matters related to aircraft loading and dispatching a flight;
Makes sure all movements, LDM and SOM are sent timely with accurate information.
Coordinates with other airlines and other RwandAir sections in regard to aircraft loading and turn around
Ensures on-time performance by the load sheet delivery on time
Reports hazards and incidents in Q-pulse
Any other duties as may be assigned by the Supervisor
Knowledge and Skill:
University Degree, IT applied science subjects (math, physics, engineering )
Communication/interpersonal skills
Professional qualification in Flight Operations, Ground operations or Flight Dispatch
Speaks fluently English and Swahili
link
Position: Assistant Accountant (Re-Advertised)
Reports to: Branch Supervisor
Deadline: 31st August, 2019
Role Purpose statement: Supporting the finance department, accountant, and management team by completing routine clerical and accounting tasks. Preparing budgets, maintaining reports, and completing basic bookkeeping and accounting duties for the company.
Key Accountabilities and Responsibilities:
Preparing financial documents such as invoices, bills, and accounts payable and receivable
Completing purchase orders
Managing payroll
Completing financial reports on a regular basis and providing information to the finance team
Assisting with budgets
Completing bank reconciliations
Entering financial information into appropriate software programs
Managing company ledgers
Processing business expenses
Coordinating internal and external audits
Verifying balances in account books and rectifying discrepancies
Verifying bank deposits
Managing day-to-day transactions
Recording office expenditures and ensuring these expenses are within the set budget
Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements
Posting daily receipts
Preparing annual budgets
Completing the year-end analysis
Reporting on debtors and creditors
Competencies:
Integrity
Team Player
Proactive/results-oriented
Communication/Interpersonal skills
Pleasant and Presentable
Resilient
Self-Motivated
Smart presentable appearance
Friendly personality and ability to engage customers.
Knowledge, Skills, and Experience:
Diploma in Accounting and financing
Certification in relevant computer applications
Experience in delivering service in a demanding customer environment
Fluency in appropriate foreign languages
Experience in related field will be an added advantage.
Remuneration and Benefits:
Gross Pay (Gross Salary & Bonus) ranges TZS 350,000 -TZS 600,000 per month subject to taxes, duties and other statutory deductions.
The successful candidate recruited outside workstation will be entitled to the transportation of personal effects to the maximum of his/her entry salary point and fare to the new station for himself/herself.
Contract Period:
1-year Renewable contract after completion of 3 months probationary period
Position: Office Assistant (Re-Advertised)
REPORTS TO: Branch Supervisor
Deadline: 31st August, 2019
Role Purpose statement: Our company is looking for an Office Assistant to be responsible for handling clerical tasks in our office. You will be handling incoming phone calls and other communications, greeting clients and visitors, as well as managing files, updating paperwork and other documents, and performing other general office clerk duties and errands.
Key Accountabilities and Responsibilities:
Handling incoming calls and other communications.
Managing filing system.
Recording information as needed.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain an office in common areas.
Performing general office clerk duties and errands.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Aiding with client reception as needed.
Competencies:
Integrity
Team Player
Proactive/results-oriented
Communication/Interpersonal skills
Pleasant and Presentable
Resilient
Self-Motivated
Smart presentable appearance
Friendly personality and ability to engage customers.
Knowledge, Skills, and Experience:
Fluent in English
Driving Skills particularly a motorcycle
Contract Period:
1-year Renewable contract after completion of 3 months probationary period.
Apply Online Through
HOW TO APPLY: PLEASE USE THE LINK BELOW TO SEND YOUR APPLICATION. YOU WILL BE AUTOMATICALLY DISQUALIFY IF YOU SEND EMAIL.
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