Assistant customer care officer Jobs in Iringa water Supply and Sanitation Authorities(IRUWASA) Tanzania vacancies in Tanzania at Iringa water Supply and Sa


POST ASSISTANT CUSTOMER CARE OFFICER - 1 POST

POST CATEGORYS MARKETING,MEDIA AND BRAND
EMPLOYER Iringa water Supply and Sanitation AuthoritiesIRUWASA
APPLICATION TIMELINE 2021-04-12 2021-04-26
JOB SUMMARY N/A
DUTIES AND RESPONSIBILITIES

i.To assists in receiving and attending customers’ complaints and channel them
to the respective departments for further action.

ii.To assists in making follow-ups of customers’ complaints received and
ensure that proper and timely remedial action is taken to provide the required
services.

iii.To assist in ensuring that all new customers are registered to the
database with accurate account information.

iv.To assists in making sure that all authorized water reconnections are
carried out on time as per Customers Service Charter.

v.To assists in making timely follow up of customers’ queries received by the
Authority until their final settlement.

vi.To develop individual performance objectives and targets in consultation
with the immediate superior as part of performance agreement.

vii.To prepare and submit weekly, monthly, quarterly and annual progress
reports for activities that fall under his/her section.

viii.To make sure that the call center is properly working.

ix.To provide customer service information with regard to IRUWASA operations.

x.To identify and escalate priority issues regarding customer services.

xi.To route calls to appropriate departments.

xii.To make follow up on customer calls where necessary.

xiii.To keep records of all conversations at the call center database in a
comprehensible way.

xiv.To complete call logs.

xv.To perform other related duties as may be assigned by the respective
Supervisor.

QUALIFICATION AND EXPERIENCE

Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration
Marketing, Commerce in Marketing, Mass Communication from a recognized
Institution.

REMUNERATION Salary Scale IWAS 2 as per IRUWASA

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Assistant customer care officer Jobs in Iringa water Supply and Sanitation Authorities(IRUWASA) Tanzania vacancies in Tanzania at Iringa water Supply and Sa


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