Jobs in Dar es Salaam Tanzania Absa Jobs in Dar es Salaam Head Of Customer Services Jobs in Dar es Salaam at Absa Head Of Customer Services Employment opportunities Absa




# Job Description


Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family offers the
opportunity to be part of this exciting growth journey, to reset our future
and shape our destiny as a proudly African group.

Job Summary

To plan, manage and monitor the implementation of customer service activities
and processes in order to deliver on approved operational plans in an
effective and efficient manner.

Job Description

Management of the assigned area Allocate duties, workflow management and
query resolution to team leaders in order to achieve operational targets
including prioritisation and work schedules. Reporting on internal and
external SLA and TAT with the manager and address any process failures
specific to the area. Team management Planning resources for optimisation,
including leave request, resignations and access control. Manage talent and
succession planning and performing mentoring and coaching when required.
Cost / Financial management Monitor expenses and ensure unit remains within
the budget. Review cost allocation on a monthly basis and investigate items
not correctly charged to the department. Risk Management Ensure all
regulatory requirements are adhered to. Ensure the process, control
requirements and risk management frameworks that have been designed for the
area are understood by all members of the team.

Education

Bachelor`s Degrees and Advanced Diplomas Business, Commerce and Management
Studies Required



Apply Now Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//absa.wd3.myworkdayjobs.com/en-US/ABSAcareersite/job/Absa-House---
ABT/Head-of-Customer-ServicesR-15917335

Closing Date 20th May, 2021.



Jobs in Dar es Salaam Tanzania Absa Jobs in Dar es Salaam Head Of Customer Services Jobs in Dar es Salaam at Absa Head Of Customer Services Employment opportunities Absa


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