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HR Services Manager

Posting Country Tanzania, United Republic of

Date Posted 15-Sep-2020

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

Description

Role purpose

Accountable for the operational delivery of HR Services, aligned with the
People Strategy and partnering with the HR Business Partners and Centres of
Expertise. To provide advisory services to employees on HR policies and
processes, to drive excellent employee experience, act as the communication
conduit between HR and Management and to drive a culture of process
improvement while ensuring high quality of HR services in terms of accuracy
and adherence to service level norms.

Key accountabilities

Process Expertise
• Drives continuous process improvement, best practice and operational
efficiencies.
• Drive a culture of process improvement, a tight focus on data integrity and
an excellent service to HR customers.
• Design and ensure implementation of company policies
• Identify and carve-out HR services and processes at Opco level that may fall
under migration to the HR Shared Service Centres.
• Manages and reports the operational delivery of HR Services to agreed
Service Levels and People Plans
• Accountable for ensuring compliance to all relevant HR policies, processes
and practices
• To provide a high quality Working Practice Administration WPA service to
the business. This includes operational delivery, driving data quality and
integrity as per global requirements.
HR Systems
• Ensure that staff data is up to date in HR systems and continuously improve
HR data integrity.
• Proactively be hands on in implementation of HR systems and processes.
• Monitor internal HR systems and databases
Stakeholder Management
• Act as a point of contact for all third party service providers to ensure
that the service offered to employees meets the expectations and needs.
• Working in partnership with HRBPs, other areas of HR and management to
provide a seamless service to internal customers
• Provide a high quality HR Administration service to the Centres of Expertise
CoE and Human Resources HR teams, covering key focus areas with specific
deliverables.
Change Agent
• Work closely with all relevant stakeholders incl. HRBPs and management on
future Transformation/Transition plans.
• Act as the representative of HR Department in key initiatives that drive
business continuity.

Core competencies

• Decision making
• Analytical Skills
• Innovation and Creativity
• Communication & Planning
• Problem Solving
• Results orientated

Qualifications AND Experience
• Degree in Human Resources /Business Administration/Related field
• At least 2 years of relevant HR experience at a Supervisory level.
• Practical experience on HR Information Systems.
• Good understanding of global and local HR best practices
• At least 3 years’ applicable experience as a Human Resources generalist,
delivering an end-to-end service

Skills

Service Delivery

Employee Experience

HR Transformation

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



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URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/HR-Services-Man