Jobs in Dar es Salaam Tanzania Startimes Jobs in Dar es Salaam Shop Manager X 4 Jobs in Dar es Salaam at Startimes Shop Manager X 4 Employment opportunities Startimes




Job Title Shop Manager – 4 Positions

Department Operations

Locations Dar and Other Regions

Reports To Operations Manager/ Operations Director

StarTimes Group was founded in 1988. It is the most influential system
integrator, technology provider, network operator, and content provider in
China’s television broadcasting industry, and it is on its way to become a
media group with global influence.

With a global vision, StarTimes began to expand its business to Africa in
2002, and has been working closely with African governments to jointly promote
digitalization and informatization. To date, StarTimes has established
subsidiaries in more than 30 African countries, including Rwanda, Nigeria,
Kenya, Tanzania, Uganda, Mozambique, Guinea, D.R.C., South Africa etc., and
has started operations in some of them. With nearly 12 million DTV subscribers
and 14 million OTT subscribers, StarTimes has now become the fastest-growing
and the most influential digital TV operator in Africa.


JOB OBJECTIVE

We are hiring Shop Managers to manage our Startimes Shops daily in office
Operations, Sales Volume, Customer queries and Complaints. The Correspondent
will also be asked to process sales, modifications on customers’ accounts,
solving and escalating complex complaints across a number of communication
channels. We need an enthusiastic individual who can listen to customer
service issues and then offer a unique and innovative solution to each
problem. The successful candidate for this role will have a strong command of
the company’s Operational Manual, Customer service policies, and be well-
trained in product knowledge that can be critical for offering quick and
accurate assistance to customers.

DUTIES AND RESPONSIBILITIES

-->Responsible for sales volume and growth of the shop
-->Stock taking and cash management at the shop
-->Oversee all activities related to the shop in accordance to the company policies and procedures
-->Ensure that the shop is always clean and tidy
-->Supervision and performance management of CSR’s
-->Deal with customer directly and deal with any customer that may be escalated by CSR’s as necessary
-->Ensure that all equipments and devices in the shop are in good working order
-->Ensure that there are enough materials in the shop for effective running stationery, cleaning materials, etc.
-->Communicate any problems or issues to upper management or other departments
-->Prepare daily, weekly, monthly reports for upper management
-->Ensure that any correspondence received is dealt with in an appropriate and timely manner
-->Schedule and chair meetings as appropriate daily, weekly or monthly
-->Monitor business volumes in the shop and organize staff schedules accordingly
-->Groom, motivate and manage all staffs in the shop for business result
-->Customer satisfaction
-->And any other duties assigned by the Supervisor

Qualification

-->Bachelor degree in business related field
-->Experience in managing shops, stores or retail business is an added advantage
-->Computer skills basic knowledge
-->Sales skills required



Send your Application to










Email hr-dept@startimes.com.cn

Send your CV and Application letter to **hr-dept@startimes.com.cn**

**Deadline 01** ** st ** **February 2021**



Jobs in Dar es Salaam Tanzania Startimes Jobs in Dar es Salaam Shop Manager X 4 Jobs in Dar es Salaam at Startimes Shop Manager X 4 Employment opportunities Startimes


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