Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Head Of Digital Innovation & Care Jobs in Dar es Salaam at Vodacom Head Of Digital Innovation & Care Employment opportunities Vodacom




Head of Digital Innovation & Care

Posting Country Tanzania, United Republic of

Date Posted 25-Jan-2021

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

Description

Role purpose
The head of Innovation and Care is responsible for leading and managing the
digital innovation & Care that delivers end to end digital innovation that is
meant to not only improve user experience but also company revenue.
This role is responsible for recruiting, maintaining and growing appropriate
digital applications and solutions as well as improving digital channels for
customer touch points.
To define and execute digital strategies taking innovation as a critical
pillar in the digital transformation. Management of P&L for the portfolio
while working together with other technology and commercial teams on
delivering the relevant digital solutions.
Drive down operational cost by executing the Vodacom digital strategy in the
shortest possible time using the existing digital squad and relevant partners.
Establish digital Innovation and Care KPIs dashboard and reporting tools for
continuously improvement in the overall performance of the division/sub
function.
To lead in living the Vodafone spirit way.
Develop a clear roadmap for the care channels MyVodacom App, web and other
digital channel to align with Vodafone/Vodacom digital strategy.

Must have technical / professional qualifications
• At least Bachelor’s Degree in Economics Computer Science, Information
Systems, Any engineering degree,
• A postgraduate qualification in the above fields is preferred
• Ten or more years of experience in Telecom business, preferably in building
and managing large innovation engines
• Five to seven years of leadership responsibilities in large delivery
organizations, managing cross-functional teams and/or organization-wide
programs, influencing senior-level management and key stakeholders effectively
within complex context
• Extensive experience in commercial, Value added and digital services
• Extensive experience in leading innovation functions through digital
transformations in complex and dynamic environments, in order to take
advantage of digital opportunities and enable digital business outcomes
• Professional experience and knowledge of digital and Telecommunications
industries strongly preferred

Job Responsibility

• Lead and manage the digital Innovation organization and Care program
portfolio
• Enable the digital vision by leading Commercial and technical delivery
aligned with the digital vision, strategy, and objectives
• Facilitates and empowers teams in achieving high performances in Innovation
Solution delivery, ensuring quality standards are achieved
• Establish an Innovation culture of passion for new products and services
while relentless improvement to the digital society
• Direct recruitment, capacity, performance and finances for the digital
Innovation and care
• Manage sourcing strategy and strategic vendor/partner relationships to
achieve goals of innovation, speed and efficiency in a very cost effective way

## Skills

Modern Marketing Leadership

Data Flow and Decisioning

Digital Marketing Analytics

Always on Marketing

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Apply Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/Dar-es-salaam-Head-of-Digital-
Innovation-&-Care/645607301/

Closing Date 26th February, 2021.



Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Head Of Digital Innovation & Care Jobs in Dar es Salaam at Vodacom Head Of Digital Innovation & Care Employment opportunities Vodacom


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