Senior Specialist Merchant Recruitment Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Tanzania Senior Specialist Merchant Recruitment Jobs in Dar es Salaam at Vodacom




Posting Country TZ

Date Posted 19-Aug-2020

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

Description

JOB PURPOSE

To own the M-Commerce products support and ensure effective performance of
M-Commerce products and services
KEY ACCOUNTABILITIES
• Supporting the Customer Service and Distribution Divisions, define and
monitor the customer experience for consumer, business and distribution users
of the M-Commerce systems, including testing of changes, training of customer
facing teams, and 2nd line support for distribution and business customers.
• Maintain business relationship with 3rd parties and ensure SLAs maintained
on customer queries resolution.
• Work with Customer service team and all internal business units to track
queries out of SLA as reported on the back office dash board.
• Supporting the Sales and Distribution Divisions, manage sales activation
process for distribution and business customers on the M-Commerce systems.
• Supporting the Legal and Regulatory Division, implement AML and compliance
controls and monitoring, data clean up and reconciliations.
• Perform M-Commerce product operations and processes, including
reconciliation with 3rd parties, and performing operational reports to support
finance, sales, distribution and customer service teams.

QUALIFICATIONS & EXPERIENCE

• 5-10 years’ relevant experience in M-Commerce environment, having being
exposed to all disciplines.
• Relevant post graduate diploma or degree, commercial focus preferred
• Management experience will be added advantage
• Swahili & English fluent

CORE COMPETENCIES

• Operational Management – experience with management of large teams achieving
deadlines
• Partner Management – delivery of results through partners and SLA’s
• Customer focused – passionate about delivery of results to internal and
external customers
• Commercially astute – solid understanding of market, competitor, & customer
• Process and Control Oriented – solid understanding of key cross-functional
processes touching MCommerce; able to play an efficient role; able to spot
optimization and risk management opportunities
• Strong Analytical skills – able to assess reports, identify issues, root
cause, and recommend solutions, expert spread sheet skills a distinct
advantage.
• Presentation and communication skills – superior, both written and oral.
Experience in report writing an advantage, expert word processor, Excel and
PowerPoint skills a distinct advantage

Skills

Dynamic Prioritisation and Multi Tasking

Business Partnering

Ownership

Resilience

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Apply Now Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/Dar-es-salaam-Senior-
SpecialistMerchant-Recruitment/615579901/

Closing Date 19th September, 2020.



Senior Specialist Merchant Recruitment Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Tanzania Senior Specialist Merchant Recruitment Jobs in Dar es Salaam at Vodacom


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