TPB Bank PLC is a Bank that provides competitive financial services to our customers and
creates value for our stakeholders through innovative products.
creates value for our stakeholders through innovative products.
TPB Bank PLC is a Bank , w hose vision is “to be the leading bank in the provision of affordable financial services and promoting
financial inclusion in Tanzania”. As part of effective organizational development and manage men t of its hum an capital in an effective way, TPB BANK PLC comm its itself towards attaining , retaining and developing the highly capable and qualified work force for TPB BANK PLC betterment and the Nation at large.
TEMPORARY IT SUPPORT OFFICER – 1 POSITION
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Temporary IT Support Officer (1 position) to join the Operation and Technology team for one year
REPORTING LINE: Chief Manager Application Support & Operation
LOCATION: Head Office
WORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISION: ICT
SALARY: Commensurate to the Job Advertised
POSITION OBJECTIVE
- Responsible for support and troubleshooting of TPB Networks, Applications, Hardware, Wide Area Network (VPN/WAN), Servers and Domain controllers, all other networked hardware including the branch Networks to meet the TPB Network standards, demands and deadlines.
- Rendering assistance on ICT Networks security implementations, ensure the network is properly maintained by use of properly configured routers, switches, firewalls, Intrusion Detection Systems and Domain Controllers.
- Support end users and coordinate, guide and prepare standards to ensure reliability and availability of individual systems.
- Support all in place aspects of information systems security, by ensuring that they are operational.
- Support implementation of the system/level controls and maintain system documentation
- Assist the Chief Manager on day to day issues of managing TPB’s infrastructure which include Network, Hardware and Software.
Essential Duties and Responsibilities:-
- Assist to maintain dynamic Network and its hardware configuration database by collecting, adding, removing or updating approved configuration unit changes (PCs, Printers, Servers, modems, wireless terminals, etc.) and maintaining documentation of new and existing network infrastructure.
- Assist maintenance of data centre resources as a result of reducing server risk by identifying, quantifying, documenting and escalating issues that may lead to Data centre non-availability.
- Support working with vendors, service providers and other technology groups to resolve problems;
- Provide support to Help-Desk and other support officers on LAN/WAN, servers, PCs, printers, scanners, availability calls.
- Providing the support for domain administration tasks as required by the bank’s security policies, performance requirements and industrial best practices.
- Assist and support of appropriate server backup methodologies and technologies.
- Participate in ensuring high availability of production IBM infrastructure and servers by direct use of and implementation of various IBM technologies and supporting methodologies.
- To assist in the development and implementation of system policies, procedures, standards and controls to ensure data accuracy and security that they comply with the legal and regulatory requirements.
- To ensure that TPB ICT complies with existing ICT-Policies, procedures and processes requirements and embed Risk Management principles within its operations.
- Work with other Directorates and section within ICT to facilitate preparation and simulation of disaster recovery action plan for Business Continuity on hardware, software and networks’ availability as well as other systems that depend on them.
- To provide adequate support in the maintenance of the network infrastructure
- To support routine ICT tasks including Night Processing, systems’ users access administration, regular ICT maintenance services and Standby Support.
- Assist in maintaining and providing support to the DRS systems that are operational and available.
- Assist in implementation and support of power systems to make sure that the data centre and DRS system can be supported by the power standby system (UPS) within a certain time period which allows graceful shutdown of servers and peripherals to avoid damages during power outages.
- Assist in implementation and support of security systems at both data centres and branches these include CCTV, intruder alarms, access controllers physically and logically, should assure that at all times they are working and provides reports when needed.
- Contribute to Risk (fraud) identification and mitigation methods by following Risk and ICT standards and practices for risk management
- Recommend ICT cost reduction strategies by analysing IT service cost structures.
- To provide training to staff in use of network services, e-mail, internet, VoIP and other administrative systems.
- To do any other job as may be assigned from time to time.
Skills / A ttributes
(i) Strong interpersonal skills.
(ii) Possession of experience in Helpdesk Support and Customer services is strongly desired.
(iii) Ability to provide first line technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.
(iv) Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
(v) Completing tasks within deadlines.
(vi) Strong troubleshooting/problem assessment skills.
(vii) Working knowledge of common operating systems and software applications.
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
Bachelor Degree/Advance Diploma in Computer science, Information Technology, and Telecommunication Science or Engineering.
Experience:
- 3-5 years of experience in ICT field, solid experience in network systems installation, configuration and support.
- Experience of working with Linux / UNIX, MS-Windows Servers and workstations environments and office automation applications.
- Added skills and certifications MCSE and Linux, CCNA Skills / Attributes
- Strong leadership & people management skills
- Strong technical skills in hardware and software
- Prioritize tasks and organization
- Can work independent at minimal supervision
- Adherence to the regulations and company policies
CREDIT OFFICER – 1 POSITION
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Credit Officer (1 position) to join the Retail Business Banking team.
REPORTING LINE: Branch Manager/Assistant Branch Manager
LOCATION: Upcountry
WORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISION: Branches
SALARY: Commensurate to the Job Advertised
POSITION OBJECTIVE
1. This position is to engage, manage and work directly to improve the activities of the branch credit operations.
2. To evaluate, provide analysis, conclusion and recommendations to determine credit lines and communicate this information to customers and other team members of the branch.
3. Engaged in conducting credit investigations/visitations and collecting delinquent accounts and answerable all branch credit related issues to the branch manager and senior management.
KEY RESPONSIBILITIES
- Assist branch manager in creation of credit risk management environment of an acceptable quality, in terms of established credit guidelines.
- Administer branch credit application and ensure that direct reports are producing high quality of credit application files
- Maintain branch low portfolio Non-performance rates ensuring post disbursement follow up is being done and customer actively operate their accounts accordingly.
- Assist Branch manager in cite visitations and Branch Credit Meetings and make sure that respective reports are produced timely for decision making.
- Customer acquisition by actively soliciting potential clients
- Managing the branch loan portfolio by ensuring close follow ups of their respective customers.
- Directly work with customers to deepen existing relationships through the analyses of needs and provision of products and services.
- Analyses and reviews quality of potential and existing business to ensure maximum profitability.
- Maintain accurate and up-to-date records of all actual and attempted customer interactions.
- Conduct customer meetings that have defined call objectives, desired outcomes and a well constructed plan.
- After consideration of individual case merits, recommend credits applications for approval to the branch manager and other relevant authorities.
- Manages credit quality standards through effective management of risk according to the Credit manuals and policy.
- Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and accompanying memorandum for action of by relevant loan sanctioning authority.
- Verify loan application forms, crosschecking the requirements and advise customers accordingly.
- Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled.
- Ensure that loan installments from customers are posted into relevant accounts.
- Follow-ups on non-performing loans/customers that are not paying their loan as per the agreement.
- Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are accurate, complete, and prepared on schedule.
- Prepare all branch returns and ensure they are in accordance with the credit policy and lending manual.
- Verify postings of loan administration fees for customers whose loans have been disbursed.
- Ensure proper filling of customer credit documents and correspondents.
- Improving the quality of customer’s data by ensuring all customers data is captured as per KYC set rules and regulations.
- Analyse delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
- Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to the Branch Manager and suggest actions/penalties to be taken when appropriate
- Develop processes and procedures for evaluating customer financial and setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved
- Attend to the generated legal documents used in the credit function for onwards preparation of disbursements
- Perform any other duties as may be assigned by Branch manager from time to time
EXPERIENCE AND KNOWLEDGE REQUIRED
- Education and experience:
- Bachelor degree in Banking, Accounting, Finance, Economics, Marketing, Business
- Administration, or related field and plus 1 year related experience in the related field.
SENIOR MANAGER COMPLIANCE – 1 POSITION
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Senior Manager Compliance (1 position) to join the Risk Management and Compliance.
REPORTING LINE: Director of Risk Management and Compliance
LOCATION: Head Office
WORK SCHEDULE: As per TPB Bank PLC Staff regulations
DIVISION: Compliance
SALARY: Commensurate to the Job Advertised
POSITION OBJECTIVE
The key objective of the post is to ensure effective management of the bank’s compliance risk. In accordance with Bank of Tanzania Guidelines and International best Practice. Oversee and manage bank’s Compliance Policy and Procedure Manual. Ensure the Policy is observed by all staff in the bank. To carry out annual review of Compliance Policy and its Procedure Manual as well as Anti Money Laundering Policy of the bank. Advice Management on the best practice approach in managing Compliance risk
KEY RESPONSIBILITIES
- To monitor compliance with prudential internal policies, procedures and limits applicable to all bank functions.
- Support Senior Management on compliance laws, rules and standards, including keeping them informed on developments in the area.
- Support Management in achieving Anti-Money Laundering control and compliance related matters.
- Branch monitoring on and adherence to Regulation requirement and directives.
- Review of Head Office units to measure its compliance with Regulatory requirements, policies and procedures.
- Review of daily Bank’s Liquidity Report and identify gaps with proposed solution.
- To measure and monitor exposures to credit risks.
- To participate in the review of bank’s policies.
- To carry central role of educating staff on compliance issues, and acting as a contact point within the bank.
- Establish written guidance to staff on the appropriate implementation of compliance laws, rules and standards through policies and procedures and other documents such as compliance manuals, internal codes of conduct and practice.
- To be pro-active in identifying, document and assess the compliance risks associated with the bank’s business activities, including the development of new products and business practices, the proposed establishment of new types of business or customer relationships, or material changes in the nature of such relationships.
- To be a member of Bank’s Product Development Committee.
- Continuously tracking and measure compliance risk or problems (e.g. by using performance indicators) and use such measurements to enhance compliance risk assessment. Some of the potential compliance problems (e.g. an increasing number of customer complaints, irregular trading or payments activity, etc).
- To have the ability to assess the appropriateness of the bank’s compliance procedures and guidelines, promptly follow up any identified deficiencies, and, where necessary, formulate proposals for amendments.
- To be able to monitor and test compliance by performing sufficient and representative compliance testing. The results of the compliance testing should be reported up through the compliance function reporting line in accordance with the bank’s internal risk management procedures.
- To generate and submit reports on compliance matters as per Compliance Policy and Procedure Manual. The reports should refer to the compliance risk assessment that has taken place during the reporting period, including any changes in the compliance risk profile based on relevant measurements such as performance indicators, summarize any identified breaches and/or deficiencies and the corrective measures recommended to address them, and report on corrective measures already taken commensurate with the bank’s compliance risk profile and activities.
- Work as the Anti-money laundering reporting officer. It may also liaise with relevant external bodies, including regulators, standard setters and external experts.
- Requirement for setting up compliance programme that sets out its planned activities, such as the implementation and review of specific policies and procedures, compliance risk assessment, compliance testing, and educating staff on compliance matters. The compliance programme should be risk based and subject to oversight by the Director of Risk Management and Compliance to ensure appropriate coverage across businesses and co-ordination among risk management functions.
- To be active in introducing new ideas which aimed at strengthening compliance functions and Anti-Money Laundering across the Bank. Ensure all regulatory requirements in terms of publications, displaying and functioning of all security tools are implemented across branch networks.
- To perform any other duties that might be assigned by superior
PROFESSIONAL AND INTERPERSONAL DETAILS
Education:
Degree in Business/Law/Finance/Accounting/Economics and Knowledge in Anti-Money Laundering. Will be added advantage
Experience: Working experience in for at least three years in compliance/Anti-Money Laundering/legal matters of banks; familiar with Bank of Tanzania Risk Management guidelines.
Demonstrated experience in managing Compliance and Anti-Money Laundering function including developing policy and procedures for Compliance and Anti-Money Laundering.
APPLY ONLINE THROUGH
e-mail to: recruitment@tpbbank.co.tz
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@tpbbank.co.tz. Applications via other methods w ill not be considered . Applicants need to submit only the Curriculum Vitae (CV) and the letter o f applications starting the job advertised and the location . Other credentials w ill have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application .
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following: a security clearance; a competency assessment; physical capability assessment and reference checking.
AVOID SCAM S: NEVER pay to have your CV / Application pushed forward. Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a payment for any reason, please use the Whistle blower policy of the Bank, or call 0222162940 to report the scam. You also don’t need to know one in TPB BANK PLC to be employed. TPB BANK PLC is merit based institution and to achieve this vision, it always go for the best.
Please forward your applications before 31st August , 2017
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