Jobs in Kasulu Tanzania Church World Service Jobs in Kasulu Field Processing Supervisor Jobs in Kasulu at Church World Service Field Processing Supervisor Employment opportunities Church World Service




Job Title Field Processing Supervisor
Grade 8N
Level Level 1 Manager
Division Programs
Department Field Processing
Location Kasulu, Tanzania

JOB DESCRIPTION

Primary Purpose
This position is responsible for overseeing all United States Refugee
Admissions Program USRAP Field Processing activity at RSC Africa. This
includes managing workflow within the Pre-screening and Adjudications teams
and collaborating with other program departments. This position ensures that
RSC Africa processing priorities and targets are met and that standard
operating procedures are strictly followed.

Supervision
This position supervises Senior Caseworkers and Caseworkers. This position
reports to the Program Manager.

Essential Duties

Compliance

1\. Ensures all refugee case processing functions within the Field Processing
Department strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa
policies, guidelines and procedures.
2\. Ensures development, implementation, dissemination and monitoring of
standard operating procedures SOPs for processing of refugees eligible for
the US Refugee Admissions Program in sub-Saharan Africa and specifically
ensures their designated SOP is up to date and adhered to.
3\. Demonstrates ability to conduct field processing activities including pre-
screening, AOR screening, visa interviews and adjudications functions.
4\. Conducts job function observations of field processing staff to ensure
compliance is met and identify any areas of improvement or training needs.
5\. Identifies and assists with regular process reviews to compare
requirements vs. current processing and outputs.
6\. Travels to field locations to monitor processing, conduct performance
evaluations and meet with partners and vendors.

Data Management and Analysis

7\. Ensures RSC circuit rides are planned, revised and updated as needed until
confirmed, and staff are prepared while ensuring all functions are completed
in the most operationally responsible manner.
8\. Closely monitor the movement of cases through the Pre-USCIS pipeline,
ensuring cases are being processed and presented according to USRAP
priorities.
9\. Acts as the point person for staff inquiries relating to processing a
case.
10\. Develops reports and quality control checks that ensure accuracy and
efficiency as well as their use.
11\. Establishes effective communication systems regarding data and ensures
reports are accurate and efficient.

12\. Assists with annual plan and strategic planning goals as communicated by
the Program Manager in coordination with the Field Processing Coordinator.

Representation

13\. Develops and maintains effective relationships with RSC implementing
partners, including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement
Agencies.
14\. Leads circuit rides and ensures all logistics are effective and are
meeting the goals of the planned circuit ride.
15\. Ensures partner communication from the department is professional, timely
and proactive.
16\. Represents organizational policies and culture to staff.
17\. Ensures the workforce is professional when representing CWS/RSC Africa to
refugees, partners, the funder and colleagues.

Performance Management

18\. Provides direct supervision and leadership to Field Processing staff,
including yearly performance evaluations, developing job descriptions,
participating in hiring and coordinating leave.
19\. Develops and implement training modules for Field Processing staff, in
coordination with the Training unit, and ensure that staff receive cross
training on different aspects of refugee processing, and that they are
monitored and evaluated.
20\. Trains Senior Caseworkers and Caseworkers on their essential job duties.
21\. Ensures that QCs are being conducted and feedback is being provided to
staff and/or other departments.
22\. Ensures coaching, mentoring, feedback and corrective action plans are
being carried out where needed.
23\. Ensures establishment of performance expectations and communication, on-
boarding and training.
24\. Develops performance management systems that support consistency in work
outputs.
25\. Evaluates and assesses training needs of Field Processing and takes the
lead in organizing and providing trainings on a regular basis.
26\. Monitors staff time and attendance.

Staff Care

27\. Monitors and ensure a safe, healthy and professional work environment.
28\. Ensures direct reports are accessing and using their benefits
appropriately including leave.
29\. Actively support staff by promoting safe space, open-door and the
escalation policy.
30\. Establish and communicate clear expectations to staff to foster a
predictable and consistent work environment.
31\. Ensures staff are safe in the field by coordinating with the RSC Staff
Security Coordinator and disseminating information related to safety to staff
in the field.

Program Administration

32\. Ensures the deployment of Field Processing staff and resources to ensure
timely flow of cases, in coordination with Programs Management.
33\. Delegates and oversees Field Processing staff participation and
performance on Field Processing related projects.
34\. Liaises with vendors in the field to decrease costs associated with Pre-
screening and Adjudication in coordination with Logistics and tracks
lunches/tea administered.
35\. Oversees contractor activities including hiring and payment of
interpreters and other vendors.
36\. Schedules and facilitates circuit ride briefings and debriefings when
needed.

37\. Develops and updates Standard Operating Procedures related to circuit
ride preparation to enhance consistency and coordination.
38\. Oversees the scheduling of eligible individuals for Field Processing
training in collaboration with the Scheduling Department.
39\. Assists in organizing the hiring and training of Field Processing staff.
40\. Maintains records of all correspondence with partners.
This position also undertakes other duties as assigned by CWS/RSC Africa
Management. Qualifications
Education
Bachelor’s Degree or four 4 years of paid work experience in lieu of a
Bachelor’s Degree is required.
Master’s Degree is preferred.
Experience

• Five 5 years of paid work experience is required.
• One 1 year supervisory experience is required.
• Five 5 years USRAP experience is preferred.

Knowledge/Skills

• Thorough knowledge of the US Refugee Admissions Program and WRAPS database.
• Strong verbal and written English language skills.
• Demonstrated computer skills, especially Microsoft Word, Excel, Outlook and
Access.
• Excellent organizational and time management skills.
• Meticulous attention to detail.
Abilities
The Field Team Supervisor must have the ability to
• supervise field staff to ensure policies and procedures are implemented and
executed in accordance with guidelines and standard operating procedures;
• travel as needed in sub-Saharan Africa on short notice and often under
difficult conditions to meet demands of a dynamic operational program;
• pass a job knowledge assessment in order to be confirmed at the end of
probation;
• maintain a job knowledge assessment score of 80% or higher, demonstrated
through semi- annual assessments;
• accurately type 40 WPM at 96% accuracy;
• maintain a high performance standard with attention to detail, completing
tasks within set timeframes;
• communicate effectively both verbally and in writing;
• follow instructions from the Supervisor with a positive and receptive
attitude;
• exercise good judgement and seek guidance as appropriate when confronted
with unanticipated problems;
• deal effectively and courteously with a large number of associates, outside
agencies, refugees and members of the general public;
• conduct oneself in a professional and courteous manner to represent the best
interests of RSC Africa and CWS/IRP;
• maintain a high performance standard with attention to detail;
• carry out all of the duties of the position efficiently and effectively with
minimal supervision;
• work independently and contribute to overall operations of CWS RSC Africa;
• take initiative in the development and completion of multiple projects at
the same time;
• lead others and address issues as they arise;
• maintain strict confidentiality with CWS RSC Africa administrative and
operational information;
• manage a large and diverse workload under pressure with competing
priorities;
• analyse and solve complex problems and make sound decisions;
• work well as a team in a multi-cultural environment while maintaining a high
level of motivation
• effectively manage RSC Africa’s resources;
• manage leave forms, cash advances and report expenses accurately;
• actively participate in the implementation of the U.S. Refugee Admissions
Program USRAP in Africa;
• be flexible with changing of daily duties as needed.
Working Conditions
Physical This position requires bending, squatting, climbing, kneeling,
sitting, standing, walking, pushing/pulling, handling objects manual
dexterity, reaching above shoulder level, using fine finger movements and
lifting/carrying heavy loads.
Environmental Incumbents in this position will be exposed to excessive noise,
marked changes in temperature and/or humidity, dust and infectious diseases,
harsh weather climates, long work hours, bumpy roads, extended travel,
excessive sun exposure, and non-ventilated spaces.

Special Requirements

Police Clearance Certificate issued within the last one year 12 months is
required before the start of employment.

A valid passport and the ability to maintain a valid passport throughout the
entire appointment is required, which includes having enough passport pages
for travel. The candidate should be of good health, willing and able to travel
extensively in often difficult conditions, and have a high degree of
flexibility. Must have proof of Yellow Fever vaccination before traveling for
RSC Africa. Employee will be entrusted with the receipt, custody and payment
of money.

Licensing/Certification
None
Competencies Communication
Ensure effective exchanges of information with others. Examples of skills and
behaviors include speaking to others respectfully; expressing ideas in a
logical, organized way; sharing information appropriately; and clarity and
conciseness in written communication.

Relationships
Ensure constructive and supportive interactions with others. Examples of
skills and behaviors include being positive and supportive when working with
others; sharing information and resources freely; resolving conflict
constructively; and proactively working to remove obstacles to success for
others.

Job Knowledge
Utilize and apply job related knowledge to complete job tasks at a level that
meets or exceeds expectations. Examples of skills and behaviors include
utilizing job knowledge to solve problems or develop new approaches;
maintaining or enhancing skills through continuing education; and taking on
projects that will develop or enhance skills.
Teamwork
Work effectively and contribute as a member of a team. Examples of skills and
behaviors include supporting other team members by sharing information;
covering the work of others during absences, vacations etc.; and actively
participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the
course of performing a job. Examples of skills and behaviors include
researching and collecting facts; defining the issues and the parties
affected; formulating options/solutions for addressing the problem; and
engendering support for and implementing the solution.

Operational Leadership
Successfully lead a group to achieve operational goals. Examples of skills and
behaviors include priority setting; timely decision making; planning and
organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams
Earn the respect of team members, create strong morale and spirit on the team
and utilize the unique skills of all team members. Examples of skills and
behaviors include managing diverse relationships; flexibility; being open and
receptive; running effective team meetings; and exhibiting integrity and
trustworthiness.

Strategic Leadership
Accurately anticipate future consequences and trends and translate them into
the fulfillment of workable strategies and plans. Examples of skills and
behaviors include problem solving; dealing with ambiguity, creativity;
innovation management and business acumen.



Send your Application to









URL Link to Apply

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Closing Date 7th January, 2021.



Jobs in Kasulu Tanzania Church World Service Jobs in Kasulu Field Processing Supervisor Jobs in Kasulu at Church World Service Field Processing Supervisor Employment opportunities Church World Service


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