Jobs in Dar es Salaam Tanzania Ericsson Jobs in Dar es Salaam Service Delivery Manager Jobs in Dar es Salaam at Ericsson Service Delivery Manager Employment opportunities Ericsson




At Ericsson, you can be a game changer! Because working here isn’t just a
deal. It’s a big deal. This means that you get to leverage our 140+ years of
experience and the expertise of more than 95,000 diverse colleagues worldwide.
As part of our team, you will help solve some of society´s most complicated
challenges, enabling you to be ‘the person that did that.’ We’ve never had a
greater opportunity to inspire change; setting the bar for technology to be
inclusive and accessible; empowering an intelligent, sustainable, and
connected world.

Are you in

Our Exciting Opportunity

We are now looking for a Service Delivery Manager who will be responsible for
ensuring the correct and proper delivery of customer support services to our
customers. In this role, you will be responsible for the Technical and
financial performance of delivered customer support services. You will also
ensure that agreed margins are achieved whilst delivering Service Level
Agreement fulfillment and customer satisfaction. The role also includes
leading the customer network support engineers’ team and working closely with
the competence centers, global support, and product line maintenance teams.

You will

-->Work closely with and secure customer contract fulfillment
-->Collaborate and maintain relationships
-->Distribute information to internal partners and call out delivery Issues
-->You will stay up to date with financial data
-->Identify new business opportunities
-->24/7 support in emergency situations

To be successful in the role you are

-->Min. Graduate Degree in Engineering Telecommunication or IT preferred or Equivalent
-->Min 10 years of working experience and at least 5 years of Service Delivery Management experience.
-->E2E knowledge of Telecom Network including Radio, Core, and Revenue Management Nodes
-->Financial analysis skills
-->Negotiation and argumentation
-->You possess PROPS-C process and hardware services knowledge
-->Change and improvement management skills
-->You will promote knowledge sharing and mentoring
-->Trade compliance knowledge
-->Responsible for delivering results & meeting customer expectations
-->You will drive Entrepreneurial & Commercial Thinking
-->Leading & Supervising
-->Deciding & initiating action
-->You are capable of coping with pressures & setbacks
-->Promote networking

You should also have

-->Very good leadership and management skills
-->Excellent social skills and strong customer orientation
-->Self-motivated and teammate.
-->Ability to adapt to change
-->Ability to work under pressure



Apply Today Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//jobs.ericsson.com/job/Dar-es-Salaam-Service-Delivery-
Manager-02/702000900/feedId=73500&utmsource=JobwebTanzania

**Closing Date** 28 Jan, 2021



Jobs in Dar es Salaam Tanzania Ericsson Jobs in Dar es Salaam Service Delivery Manager Jobs in Dar es Salaam at Ericsson Service Delivery Manager Employment opportunities Ericsson


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