Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Customer Operations Analyst Jobs in Dar es Salaam at Vodacom Customer Operations Analyst Employment opportunities Vodacom




Posting Country Tanzania, United Republic of

Date Posted 28-Dec-2020

Full Time / Part Time Full Time

Contract Type Permanent

Joining Vodacom is more than a job, what we do matters. We don’t just carry
minutes, texts and data – we carry people’s lives. And that’s a huge
responsibility. If you think for a minute about the people you rely on…the
likelihood is they rely on us.

Customers are at the heart of everything we do and we want to make a
difference to the lives of our customers, and the communities in which we live
and work. We support our people to give something back to the causes that mean
the most to them through helping them give time and money to the charities
they love.

And what’s it like to work here We have created an environment where you can
look forward to coming to work and are empowered to be at your best. We offer
flexibility in how you work that helps you do your job in a way that suits
you, opportunities to help you grow and progress throughout your career and a
choice of benefits to suit your lifestyle.

## Role Purpose and Responsibilities

Role purpose
The Analyst is responsible for collecting, manipulating and studying data to
reveal ways to improve the business, this also include conducting full
lifecycle analysis and translating stakeholder’s requirements into reporting
deliverables
Key Responsibilities

-->Identify and interpret patterns and trends, assess data quality and eliminate irrelevant data. During the research, the analyst might seek out experts in the area related to the situation to learn more about it and potential solutions. The analyst might also request the assistance of other data analysts.
-->Collect and manage data using a variety of methods, such as data mining and hardcopy or electronic documentation, to improve and/or expand database info.
-->Make recommendations about the methods a company should use to collect, analyse and manage data to improve data quality and the efficiency of data systems.
-->Communicate the results of the analysis as a comprehensive report to decision makers and others affected by the results.
-->In the report, offer several potential solutions, such as new business processes or process improvement, training need method or technology; or employee or departmental changes
-->Manage consolidated operational reporting for Customer Service departments and each section’s performance.
-->Manage daily dashboard
-->Tracking and managing all initiatives and challenges across all the sections

Technical Skills, Competencies, Knowledge and Experience

-->Bachelor Degree in Computer Science or any related field
-->3 years relevant experience Research & Analytics, Marketing Customer Service Operations, Advance Excel skills, PowerPoint. Solid interpersonal, analytical skills and customer oriented approach.
-->Strong communication skills, fluency in English and Kiswahili.
-->Strong database skills, including working with advanced data sets, pivot tables, advanced database and statistical functions and methods.
-->Excellent use of Excel and other analytical tools.

Skills

Dynamic Prioritisation and Multi Tasking

Forecasting

Influencing

Business Partnering

Change and Adaptability

Coaching and Mentoring

Expert Communication

Drives Continuous Improvement

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Apply Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/Dar-es-salaam-Customer-Operations-
Analyst/639734601/

Closing Date 29th January, 2021.



Jobs in Dar es Salaam Tanzania Vodacom Jobs in Dar es Salaam Customer Operations Analyst Jobs in Dar es Salaam at Vodacom Customer Operations Analyst Employment opportunities Vodacom


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