Customer Service Team Leader Dth Jobs in Tanzania Tanzania Wananchi Group Tanzania Limited Jobs in Tanzania Tanzania Customer Service Team Leader Dth Jobs in Tanzania at Wananchi Group Tanzania Limited
Location Tanzania
Overview
Wananchi Group Tanzania Limited is part of the Wananchi Group and one of
Eastern African leading internet, data, TV services, and multimedia
communication solutions providers. We are looking for a Customer Service Team
Leader DTH, who will work independently to provide professional and focused
customer service both internally and externally. He/She will be reporting to
the Head of Sales and Retention Manager.
Customer Service Team Leader DTH will be responsible for
-->Leading a team in design, implementation, and execution strategies that manage customer touchpoints activation/onboarding service support, to improve subscriber, payment channels and posting, retention processes, and exposure to customer retention and revenue risks;
-->Manage service support for ZUKU TV Tanzania base and resource in line with KPIs
-->Achieve budgeted financial goals in the key ajira customer retention KPIs.
-->Drive customer-centric analysis of customer base and market information
-->Point of referral for after-sales, retention strategy, and escalations
-->Provide a report on customer management operations and performance
Qualifications
-->Minimum of Diploma or Bachelor Degree in Business Administration
-->4 years of Customer service experience in business development. CS certification is an added advantage.
Read and Apply Now Through
Email recruit@tz.wananchi.com
Please share your CV and relevant certificates and supporting documents to
**recruit@tz.wananchi.com** before **Friday 28th February 2021.**
Customer Service Team Leader Dth Jobs in Tanzania Tanzania Wananchi Group Tanzania Limited Jobs in Tanzania Tanzania Customer Service Team Leader Dth Jobs in Tanzania at Wananchi Group Tanzania Limited
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