Jobs in Morogoro Tanzania Absa Jobs in Morogoro Customer Experience Executive Jobs in Morogoro at Absa Customer Experience Executive Employment opportunities Absa




Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family offers the
opportunity to be part of this exciting growth journey, to reset our future
and shape our destiny as a proudly African group.

Job Summary

To deliver customer support services to enhance the customer experience
through the execution of predefined objectives as per agreed standard
operating procedures SOPs. Selecting this role has a compensation & benefit
impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for
details.

Job Description

Customer Insights and experience To provide specialist advice and support
in order to ensure customer satisfaction and enhance the customer experience,
through the execution of predefined objectives as per agreed standard
operating procedures SOPs. Selecting this role has a compensation & benefit
impact in Botswana. Please contact Reward for details. Customer Experience
support Assist in the Customer Experience roll out of various campaigns to
drive customer service related matters Keep an evidence file up to date to
substantiate adherence to the various Treating Customers Fairly TCF
principles for auditing purposes Customer Service Surveys Ensure that data
required by the survey house is received on time and accurate Review reports
on problems identified Assist with the data extraction and administration of
survey information for annual Customer Service Measure CSM survey
Statistics Collection and consolidation of weekly, monthly and quarterly
statistics Track management expenses for Customer Experience costs and
expenses Switchboard Operators Management Support in the operations of
Customer Experience, and any other related matters such as human resources and
workforce planning Events Management Plan, coordinate and execute events in
driving a positive culture of Customer Experience Internal support Provide
additional support to the Communication/Marketing areas

Education

Further Education and Training Certificate FETC Business, Commerce and
Management Studies Required



Read and Apply Now Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//absa.wd3.myworkdayjobs.com/en-US/ABSAcareersite/job/Morogoro-Branch
---ABT/CUSTOMER-EXPERIENCE-EXECUTIVER-15912140

Closing Date 23rd March, 2021.



Jobs in Morogoro Tanzania Absa Jobs in Morogoro Customer Experience Executive Jobs in Morogoro at Absa Customer Experience Executive Employment opportunities Absa


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