ROLE DESCRIPTION
Receptionist 
SCOPE OF ROLE

LEVEL OF WORK:  IV    ROLE TYPE:    Entry Level
COUNTRY: Tanzania    DIRECTORATE:    Economic Sustainability 
REPORTING RELATIONSHIP: This position reports to Front Office Manager

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 ACCOUNTABILITIES & AUTHORITIES OF THE ROLE
The Hotel Receptionist has the following accountabilities and authorities:
  • Interact with customers; take orders for drinks and snacks.
  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality guest service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (e.g. first aid, health and safety, guest service).
  • To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
  • To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required.

REQUIRED SKILLED KNOWLEDGE
Qualification:
  • Diploma in hotel management preferred from any recognized training institution and must be experienced in the same position for at least 2 years.
  • Secondary School Education

Skills and Experience:
  • Fluent minimum age requirement of 21 years
  • Excellent English spoken/written, any other European language will be added advantage
  • able to work flexible schedules
  • Problem solving person 
  • A smart appearance
  • Physical fitness and stamina
  • Flexibility

Key Competencies
  • strong and committed Catholic
  • customer service orientation
  • communication skills
  • interpersonal skills
  • team member
  • high energy level
  • handle a fast-paced work environment
  • reliability
  • honesty and integrity

Please forward your CV, all relevant certificates a head and shoulders professional photo and at least 3 references with previous hotel reception experience to: 
HR Manager,
Catholic Secretariat,
Tanzania Episcopal Conference,
Kurasini
P.O. Box, 2133,
DAR ES SALAAM
OR

 APPLY ONLINE THROUGH

Email: hr@tec.or.tz


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