Customer Service Advisor Jobs in Absa Bank At Arusha




Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family offers the
opportunity to be part of this exciting growth journey, to reset our future
and shape our destiny as a proudly African group.

_Job Summary _

To deliver customer support services to enhance the customer experience
through the execution of predefined objectives as per agreed standard
operating procedures SOPs. Selecting this role has a compensation & benefit
impact in Botswana, Kenya, Mauritius, Seychelles. Please contact Reward for
details.

_Job Description_

Customer Insights and experience: To provide specialist advice and support
in order to ensure customer satisfaction and enhance the customer experience,
through the execution of predefined objectives as per agreed standard
operating procedures SOPs. Selecting this role has a compensation & benefit
impact in Botswana. Please contact Reward for details. | : Customer Experience
support | Assist in the Customer Experience roll out of various campaigns to
drive customer service related matters Keep an evidence file up to date to
substantiate adherence to the various Treating Customers Fairly TCF
principles for auditing purposes: Customer Service Surveys | Ensure that data
required by the survey house is received on time and accurate Review reports
on problems identified Assist with the data extraction and administration of
survey information for annual Customer Service Measure CSM survey:
Statistics | Collection and consolidation of weekly, monthly and quarterly
statistics Track management expenses for Customer Experience costs and
expenses: Switchboard Operators Management | Support in the operations of
Customer Experience, and any other related matters such as human resources and
workforce planning: Events Management | Plan, coordinate and execute events in
driving a positive culture of Customer Experience: Internal support | Provide
additional support to the Communication/Marketing areas:

_Qualifications _

Customer Excellence – Service Management Meets all of the requirements,
Digital familiarity Meets all of the requirements, Effective communication –
Basic Meets all of the requirements, Experience in a similar environment,
Further Education and Training Certificate FETC – Business, Commerce and
Management Studies, Openness to change Meets some of the requirements and
would need further development, Product and/or Service Knowledge Meets some
of the requirements and would need further development



Send your Application to



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URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**
]https://absa.wd3.myworkdayjobs.com/en-US/ABSAcareersite/job/Sopa-Plaza---
ABT/Customer-Service-Advisor_R-15909110-1

Closing Date : 30th July, 2020.



Customer Service Advisor Jobs in Absa Bank At Arusha


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