Passive Manager Jobs in Nokia At Dar es Salaam




Nokia

Nokia is a global leader in the technologies that connect people and things.
With state-of-the-art software, hardware and services for any type of network,
Nokia is uniquely positioned to help communication service providers,
governments, and large enterprises deliver on the promise of 5G, the Cloud and
the Internet of Things.

Serving customers in over 100 countries, our research scientists and engineers
continue to invent and accelerate new technologies that will increasingly
transform the way people and things communicate and connect.

Nokia is an equal opportunity employer that is commited to diversity and
inclusion.

At Nokia, employment decisions are made regardless of race, color, national or
ethnic origin, religion, gender, sexual orientation, gender identity or
expression, age, marital status, disability, protected veteran status or other
characteristics protected by law.

Job

Deployment – Field Service Manager

Primary Location

Middle East & Africa-Tanzania, United Republic of-Tanzania, United Republic
of-Dar es Salaam

Schedule

Full-time

Job Title Passive Manager

Job Family Services – NW Operations & Maintenance

Job Id

Job grade 9

Job Specialty Telecommunications

Basic Purpose

To plan and to execute network operation and maintenance activities , in line
with business requirements and procedures defined in Nokia Networks processes
and procedures in order to achieve network availability and performance
targets set by Customer and Nokia Networks. Operations goals are to prevent
any avoidable downtime through adhering to preventive maintenance routines and
taking proactive measures, assuring shortest possible reaction and remedy
times, at lowest possible cost.

Job Magnitude

Latitude

Level of Impact

Budget

Support both OD and team members to achieve the business objectives. .
Independently determines and develops approaches to solutions. Work is
reviewed upon completion for adequacy and meeting objectives. Extensive
latitude for independent judgment.

Impact result; failure to achieve results or erroneous decisions or
recommendations would typically result in serious NW impact and considerable
expenditure of resources.

Main Responsibility and Duties

To manage and govern SLA and KPI between Nokia and Subcons and Nokia and
Airtel. To optimize technical solution for implementation & operations of
critical Network Elements
Leverage planning & operations verticals for an enhanced and effective
Resource management.
Supporting Field teams for improvement of Network performance.
To ensure all reports and sign off are correct, submitted and signed off on
time as per contract.
Supporting subcons, Customer and ensuring all cases that need escalations, are
escalated on time for resolution
Support and manage of Active Field force team
Understand business pains of customer & able to suggest proactively solutions
benefiting customer & NSN business.
Leading in Outage & Emergency faults in operational Network and get it
resolved within SLA time
Supporting team for competence development.
Customer relationship with regular operational & technical / Informal meeting.
Review & participate internal meeting for discussions related to failure
reports & Technical notes
Hardware spares dimension / management.
Support vendors on planning the capacity management Hardware / Software
sharing recommendation with Customer team.
High Traffic management during festival session or special events.
Statutory & Internal Audit of the entire network
Implementation of global operational process & further suggestions to enhance
same.
Service Innovation.
Mentoring and coaching of the team

Additional Duties And Responsibilities KPIs

Adherence to Network KPI’s & SLA’s
Organize, coordinate and execute field related projects within SLA
Customer satisfaction
follow-up of trouble tickets, WO and CR

Reports

Generation of network status report
Analyze statisticalreports

Essential Knowledge

E xperience on passive infra DG, rectifiers, ATS, air condition maintenance
and services is critical
People management skills
Energy management fuel and electricity
Working with subcons
Knowledge of telecommunication industry

Competencies

More than 3 years’ experience in operating and managing passive infra networks
Experience in communicating with different groups/teams.
Ability to adapt to work in a multicultural environment
Analytical and conceptual thinking, problem solving ability
Collaboration skills
Ability to lead & work in a multicultural environment
End user / Customer service orientation
Integrity and credibility.
Good communication skills
Self motivated and ability to motivate team

Qualifications
University Degree in Telecommunications, Electrical Engineering or Electronics
science
Able to operate in performance driven organization
Knowledge of English and Kiswahili



Apply Online today



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URL:: Link to Apply

[ **Submit your CV and Application on Company Website : Click Here**
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Closing Date : 30th July, 2020.



Passive Manager Jobs in Nokia At Dar es Salaam


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