Jobs in Dar es Salaam Tanzania Barrick Group Tanzania Jobs in Dar es Salaam Customer Service Officer (10) Jobs in Dar es Salaam at Barrick Group Tanzania Customer Service Officer (10) Employment opportunities Barrick Group Tanzania




# Job Description


Humble beginnings fuelled by burgeoning aspirations led to the inception of
Barrick Group’s first commercial venture in 2003 – a general trading company
solely specialising in food and consumable products for the UAE and African
markets.

A move that set the prologue to the Group’s success story. As the Middle
Eastern and African markets continued underlining their presence on the global
map, our business continued growing in parallel. Our traded volumes in 2014
alone were approx. 6600 containers of perishable and non-perishable items to
our vast network of traders, partners and clients across the region.

Today, Barrick Group is further enriched through diversity, as our commercial
ventures now encompass F&B, Retail and HORECA Brand Management & Distribution,
Food Commodities Trading, Consulting, and Light Manufacturing. While the GCC
remains our niche, our scale of operations have also expanded to cover our
home base in Canada.

From start-up to now, our journey has crossed numerous milestones, including
becoming financially self-sufficient. This sustainability has enabled us to
grow without any financial liabilities, a remarkable accomplishment in today’s
times.

Barrick Group in Tanzania is looking for experienced professionals in the
following discipline to join our dynamic group so as to launch our operations
in which our offices will be opened in Dar es salaam, Mwanza, Arusha and
Dodoma, also we have built factories which are in final stage located at
kibaha, Pwani region which will be responsible for manufacturing of various
products for local and international market across East Africa.

Customer Service Officer 10 Post

Reports to Customer service Manager

The Customer Service officer attracts potential customers by answering product
and service questions; suggesting information about other products and
services. Process orders, prepare correspondences.

Responsibilities

-->Open and maintain customer accounts by recording account information
-->Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-->Maintain financial accounts by processing customer adjustments
-->Recommend potential products or services to management by collecting customer information and analyzing customer needs
-->Prepare product or service reports by collecting and analyzing customer information
-->Contribute to team effort by accomplishing related results as needed
-->Manage large amounts of incoming calls Resolve customer complaints via phone, email, mail or social media
-->Use telephones to reach out to customers and verify account information
-->Greet customers warmly and ascertain problem or reason for calling
-->Assist with placement of orders, refunds, or exchanges
-->Place or cancel orders
-->Answer questions about warranties or terms of sale

Requirements

-->Diploma or Degree in business management, marketing, or related field
-->Minimum experience should be 2 years and above
-->Track record of over-achieving quota
-->Strong phone contact handling skills and active listening
-->Familiar with CRM systems and practices
-->Customer orientation and ability to adapt/respond to different types of characters
-->Excellent communication and presentation skills
-->Ability to multi-task, prioritize and manage time effectively

Salary Competitive package will be offered for qualified candidate.



Read and Apply Now Through










Email hr@barrickgroup.org

Barrick group has no recruitment agent, all applications should be sent within
14 days, starting on 23 th March 2021 and deadline for application will be
on 5 th April 2021 at 530pm

All applicants should mention the position they are applying on subject space
of the email

All interested and qualified Tanzanian should send their applications letter
and curriculum vitae only to our email below; **hr@barrickgroup.org**

And all applications should be addressed to

Director of Human Resources, Barrick Group,

P.O Box 18699,

Dar es salaam.




Jobs in Dar es Salaam Tanzania Barrick Group Tanzania Jobs in Dar es Salaam Customer Service Officer (10) Jobs in Dar es Salaam at Barrick Group Tanzania Customer Service Officer (10) Employment opportunities Barrick Group Tanzania


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