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Job no 538484

Contract type Consultancy
Level Consultancy
Location Tanzania,Uni.Re
Categories Consultancy, Innovation

UNICEF works in some of the world’s toughest places, to reach the world’s most
disadvantaged in order children to save their lives, to defend their right and
to help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere,
every day, to build a better world for everyone and we never give up.

For every child, Innovation

In Tanzania there are over 200,000 U-Reporters engaging with U-Report polls,
bots and quizzes. U-Reporters turn to U-Report Tanzania to seek guidance and
rely on U-Report to provide accurate and timely information on varied topics
including WASH, Education, Child Protection, Nutrition, Health and AIDS. In
Tanzania there are various chatbots available to U-Reporters and through
experience the programme has learnt that users may try to get additional help
on subjects by messaging the chatbot potentially disclosing personal
information.

How can you make a difference

The UNICEF GBVIE team in partnership with EAPRO have secured funding to
support the implementation of improved safeguarding measures for UNICEF
Tanzania Chatbots. In order to implement the safeguarding measures, UNICEF
Tanzania will require additional human resources under the form of an
individual consultant to assist in the implementation of the planned
activities. The individual consultant will play a role in reviewing U-Report’s
chat bot content ensuring that all chatbots provide

1. An improved onboarding experience which better manages expectations of what chatbots can/can’t do,
2. Simple measures to detect keywords and expressions indicative of GBV disclosures,
3. Discrete, simple responses which acknowledge the user and give them the option to view contact details for appropriate external organizations.
4. Implementation of a simple ‘safety’ keyword which users can input at any time for information on support organizations.

The consultant will support the Innovation team to coordinate and implement
the activities that lead to the safeguard of U-Report chat bots by completing
the following

1\. Identification & Engagement with GBV service provider

-->Jointly with UNICEF Tanzania relevant programme sections map and engage with potential GBV partners who could provide support services;
-->Organise meetings and/or workshop sessions with identified key GBV partners to disseminate programme information and monitor progress of activities;

2\. Revision and localization of key expressions

-->In coordination with UNICEF relevant sections and GBV partners, review U-Report Chatbot content and incoming messages to identify key words that may indicate disclosures;
-->In coordination with UNICEF relevant sections and GBV partners, review key words and phrases shared and localize key expressions to the Tanzanian context
-->Translate key expressions and chatbot content as requested and prepare bilingual editions of the chatbots Kiswahili and English

3\. Usability testing

-->Conduct a focus group discussion or workshop with key subject specialists to pretest the content developed.
-->Conduct a focus group discussion or workshop with U-Reporters and U-Report champions to test the chatbots and content developed
-->Document key activities, lessons learnt and best practices

4\. Monitoring of safeguarded bots rollout

-->Support in the identification of relevant monitor indicators to create monitoring dashboards;
-->Analyse monitoring data and prepare monitoring reports as required

MAIN OBJECTIVES, DELIVERABLES AND TIME FRAME

Deliverable Detailed breakdown of deliverable and time Date
Amount in percentage
------------
Payment 1 – Partner mapping and key documentation is uploaded to
SharePoint;
60 days – Meeting minutes with key partners 30-Mar-21 33%
– Bimonthly progress report, highlighting achievements, bottlenecks and
recommendations

– Documentation of key words
Payment 2 – Translated chatbot content 33%
60 days – Bimonthly progress report highlighting achievements,
bottlenecks and recommendations 30-May-21

Payment 2 – Focus group discussion notes
60 days – Monitoring dashboards screenshots and report;
– Final report highlighting key lessons learnt, bottlenecks and best
practices 30-Jul-21 34%
TOTAL 100%

PAYMENT SCHEDULE

Payments will be made upon submission and acceptance of the specified
deliverables in the table above under section TASKS, DELIVERABLE AND TIME
FRAME. UNICEF reserves the right to withhold all or portion of payment if
performance is unsatisfactory, if work/output is incomplete, not delivered or
for failure to meet deadlines.

METHODOLOGY

The consultants will report to the UNICEF Tanzania Innovation Officer under
the overall supervision of the UNICEF Tanzania Knowledge Management &
Innovation Specialist.

To qualify as an advocate for every child you will have

-->University degree in a relevant field such as law, social sciences, humanities, international relations, IT, communications/journalism, or a similar field;
-->Experience in youth outreach and digital-led youth engagement experience;
-->Knowledge and understanding of U-Report platform;
-->Understanding of principles of youth participation and user-centered design;
-->Awareness of trends in youth digital participation and social media communication;
-->Fluency in written and spoken English and Swahili;
-->at least one 1 year of previous working or volunteer experience in a development organization;
-->Tanzanian national

For every Child, you demonstrate

The UNICEF competencies required for this post UNICEF’s competences are builds
and maintains partnerships, demonstrated self-awareness and ethical awareness,
innovate and embraces change, drive to achieve results for impact, manages to
achieve ambiguity and complexity, thinks and acts strategically and works
collaboratively with others.

To view our competency framework, please click here

UNICEF is committed to diversity and inclusion within its workforce, and
encourages all candidates, irrespective of gender, nationality, religious and
ethnic backgrounds, including persons living with disabilities, to apply to
become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the
aims and objectives of the United Nations and UNICEF, including sexual
exploitation and abuse, sexual harassment, abuse of authority and
discrimination. UNICEF also adheres to strict child safeguarding principles.
All selected candidates will be expected to adhere to these standards and
principles and will therefore undergo rigorous reference and background
checks. Background checks will include the verification of academic
credentials and employment history. Selected candidates may be required to
provide additional information to conduct a background check.

Remarks

Only shortlisted candidates will be contacted and advance to the next stage of
the selection process.

Individuals engaged under a consultancy or individual contract will not be
considered “Staff members” under the Staff Regulations and Rules of the
United Nations and UNICEF’s policies and procedures and will not be entitled
to benefits provided therein such as leave entitlements and medical insurance
coverage. Their conditions of service will be governed by their contract and
the General Conditions of Contracts for the Services of Consultants and
Individual Contractors. Consultants and individual contractors are responsible
for determining their tax liabilities and for the payment of any taxes and/or
duties, in accordance with local or other applicable laws.

Advertised 05 Mar 2021 E. Africa Standard Time
Deadline 14 Mar 2021 E. Africa Standard Time



Apply Now Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//jobs.unicef.org/en-us/job/538484/individual-national-consultant-
ureport-safeguarding-consultant

Closing Date 14th March, 2021.



Jobs in Dar es Salaam Tanzania Unicef Jobs in Dar es Salaam Individual National Consultant Jobs in Dar es Salaam at Unicef Individual National Consultant Employment opportunities Unicef


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