Customer Experience – Airport Jobs in Kilimanjaro Tanzania Qatar Jobs in Kilimanjaro Tanzania Customer Experience – Airport Jobs in Kilimanjaro at Qatar




# Job Description


About the role

We are recruiting for an Airport Services Duty Officer based in Kilimanjaro,
Tanzania.

In this role, you will supervise and control flight-handling activities such
as flight editing, check-in, transfers and boarding, in order to ensure a high
service standard. You will achieve optimum customer satisfaction and on-time
department of flights. You will also have overall control of the shift as a
direct representative of the Airport Services Manager. You will also ensure
punctuality and safety of all Qatar Airways operations.

Specific accountabilities include

• Ensuring that passenger and aircraft handling practices conform to the
safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize
utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport
operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with
all departments including Customer Relations to provide resolutions for
complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers,
Fueling, Maintenance, Cargo, and Crew to expedite departure

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to
your potential and the impact you can make. You’ll find infinite opportunities
to grow and work on the biggest, most rewarding challenges that will build
your skills and experience. You have the chance to be a part of our future,
and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

Together, everything is possible

## Qualifications

The successful candidate will have the following qualifications and skills

• Relevant College or University qualification
• Minimum 4 years of relevant experience in an airline or reputed Ground
Handling Operations at supervisory level.
• Excellent communication skills with fluency in English language.
• Knowledge of Weight and Balance, Ramp handling and Dangerous Goods
Regulations
• Able to perform duties under pressure whilst maintaining the highest levels
of customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation
Safety and Security procedures
• Experience in areas such as Passenger Services, Baggage Services, Ground
Operations, Dangerous Goods Regulations and ramp handling
• High level of computer literacy
• Excellent customer focus and service delivery.



Read and Apply Now Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.qatarairways.com/global/en/job/QAAIGLOBAL145900EXTERNALENGLOBAL/Customer-
Experience-Airport-Services-Duty-Officer-
Kilimanjaroutmsource=linkedin&utmmedium=phenom-feeds

Closing Date 15th October, 2021.



Customer Experience – Airport Jobs in Kilimanjaro Tanzania Qatar Jobs in Kilimanjaro Tanzania Customer Experience – Airport Jobs in Kilimanjaro at Qatar


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