Jobs in Arusha Tanzania Greenlight Planet Jobs in Arusha Customer Service Executive Jobs in Arusha at Greenlight Planet Customer Service Executive Employment opportunities Greenlight Planet




Job description

The Customer Service Executive will work closely with the Operations and Sales
teams to serve existing and potential customers by providing product and
service information while resolving product issues effectively.

Key Responsibilities

-->Managing large amounts of inbound and outbound calls in a timely manner while following laid down procedures, guidelines, policies and “scripts”;
-->Resolving product or service queries in a timely manner by identifying customer needs, clarifying information, analyzing cause and expediting resolution;
-->Conducting product and service quality surveys with customers and recording feedback from time to time;
-->Generating leads for the sales team by screening callers and identifying potential sales opportunities;
-->Supporting the collection of payments by regularly contacting dormant and defaulting customers;
-->Building repeat sales and retention through strong customer relationships by focusing on the customer wants and needs;
-->Working with multiple sales teams and cross-functional teams seamlessly;

Must-haves

-->Good communication skills with fluency in both written and spoken English
-->Local language preferences – Swahili
-->Strong interpersonal skills
-->Maximum 2 years experience in a similar role
-->Basic Microsoft- Excel skills

Nice-to-haves

-->Bachelor’s Degree in Business-related courses – Sales, Marketing or Customer Service Management

Recruitment for this position is part of a very special project called the
Off-Grid Talent Initiative, run by Shortlist in partnership with UKAID and the
Carbon Trust. If you are hired for the position, not only will you join your
new company but you will also become a part of the OGTI Clean Energy Leaders’
Community. This includes mentorship, peer network support, online training and
other exclusive resources, as well as follow up over the length of your
contract. Apply today, begin a career in the renewable energy industry with
your new company, and become a part of the OGTI Clean Energy Leaders

# Role overview

FUNCTION
Sales & Customer Service

INDUSTRY
Energy & Utilities

YEARS OF EXPERIENCE
0-2 years

LOCATION
Arusha

MUST-HAVE SKILLS

-->Customer Service
-->Communication
-->Microsoft Excel
-->Customer Centric Solutions

About Greenlight Planet

Greenlight Planet is a US venture-backed, award winning social enterprise
driven by a mission to empower under-electrified communities with access to
clean and affordable solar lighting. To date, more than 3 million households
in low-income off-grid communities use Greenlight’s Sun King™ line of solar
home lighting solutions



Apply Now Through



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URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//www.shortlist.net/jobs/2781/greenlight-planet/customer-service-
executive-tanzaniautmsource=jobwebtanzania.com

Closing Date 22nd July, 2020.



Jobs in Arusha Tanzania Greenlight Planet Jobs in Arusha Customer Service Executive Jobs in Arusha at Greenlight Planet Customer Service Executive Employment opportunities Greenlight Planet


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