Product Operations Executive Jobs in Kilimanjaro Tanzania Vodacom Jobs in Kilimanjaro Tanzania Product Operations Executive Jobs in Kilimanjaro at Vodacom




# Job Description


Product Operations Executive

Posting Country Tanzania, United Republic of

Date Posted 30-Sep-2021

Full Time / Part Time Full Time

Contract Type Fixed Term Contract

At Vodacom, we’re working hard to build a better future. A more connected,
inclusive and sustainable world. As a dynamic global community, it’s our human
spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and
communities across the world. Delighting our customers and earning their
loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace
new opportunities, thrive, and make a real difference.

## Description

Role purpose
• To ensure and support all internal divisions in the effective performance of
their operational processes related to M-Commerce products and services.
Key accountabilities and decision ownership
• Work with IT, Vodafone and other M-Pesa teams; to support upgrades, M-Pesa
configuration changes, Change requests and incidents.
• Work with Finance, Customer Service, Sales, Revenue Assurance & Fraud and
any other relevant teams as 2nd line support for business customers or any
M-Pesa issue related.
• Able to design M-Pesa Product solution as per Business requirements to
implementation.
• Support all M-Pesa projects from Product development team to deliverance.
• Ability to convert ideas into M-Pesa system design to implementation.
• Undertake any other duties as assigned by line manager.
Core competencies, knowledge and experience
• Strong Analytical skills – able to assess M-Pesa system issues with quick
resolution.
• Meticulous attention to M-Pesa product design.
• Able to work with speed and high level of accuracy towards M-Pesa
configurations and tight deadlines.
• Impeccable ethical standards and conduct.
• Customer focussed – passionate about delivery of results to internal and
external customers
Must have technical/professional qualifications
• 2+ years’ experience industry or functional experience.
• Good communication skills with fluency in English & Kiswahili.
• IT background.
• Build and maintain relationship with key stakeholders in the value chain.
• Troubleshooting skills –identify issues, root cause, recommend or implement
solutions.
• Project knowledge and experience would be advantageous.
Key performance indicators
• Accurate and timely implementation of new M-Pesa changes such as Tariffs
change and fixes of raised issues.
• Support daily M-Pesa operations – delivery of results and SLAs.

Skills

Modern Marketing Leadership

Business Acumen

Complexity Management

Segment Strategy and Planning

Always on Marketing

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in which
talent is truly recognized, developed and rewarded. We believe that diversity
plays an important role in the success of our business and we are committed to
creating an inclusive work environment which respects, values, celebrates and
makes the most of people’s individual differences – we are not only
multinational but multicultural too. At Vodacom you will have access to our
excellent flexible benefits programme that you would expect from any global
company.



Send your Application Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//careers.vodafone.com/Vodacom/job/Dar-es-salaam-Product-Operations-
Executive/720755401/

Closing Date 15th October, 2021.



Product Operations Executive Jobs in Kilimanjaro Tanzania Vodacom Jobs in Kilimanjaro Tanzania Product Operations Executive Jobs in Kilimanjaro at Vodacom


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