House Keeping Supervisor

Description

Responsibilities

• Resolve any guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of
assigned work areas.
• Maintain complete knowledge at all times of cleaning products used and the safe
storage and the proper use of these cleaning products.
• Ensure sufficient supply levels. This applies to both the housekeeping stores as well as customer areas
• Ensure that assigned staff have reported to work; document any late or
absent employees.
• Coordinate breaks for assigned staff. Prepare and distribute assignment
sheets to assigned staff and review priorities.
• Communicate additions or changes to the assignment sheets as they arise
throughout the shift.
• Assign designated personnel to rectify any deficiencies in service or
Cleanliness
• Counsel cleaners on any discrepancies.
• Inspect public areas/bathrooms/offices and service areas after being cleaned
by cleaners, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be
corrected. Complete work orders for maintenance repairs and submit to the F & B
Manager
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of
employees.
• Document pertinent information in department log book.
• Complete all paperwork and closing duties before leaving.
• Review status of assignments and any follow-up action with manager and/or
On-coming supervisor.
• Check P.M. reports for accuracy and completeness.
• Complete night counts in accordance with departmental standards.

 Food and Beverage Cost Controller

Duties & Responsibilities
  • Daily stock taking as per schedules
  • Preparation of bar analysis report and distribution on daily basis.
  • Preparation of bar stock sheets and availing them to bars for stocktaking
  • Calculation of selling prices after getting cost changes or any new stock items
  • Posting of issues forms store into the system for individual bars
  • Posting of daily closing stocks as per bar stock sheets
  • Ensuring the validity of the documents to be used are duly authorized e.g. transfer forms, duty drink forms etc.
  • Production of beverage cost report and distribution
  • Doing sales analysis when need arises to determine cause of shortage/overages.
  • Recovery of shortages from the respective staff members – Barmen/waiters
  • Carrying out cash audit in all the outlets in operations
  • Advising the F&B office on issues concerning bar operations – prices, overstocking, shortages, overages spoilages, expiry of drinks etc
  • Ensure proper filing of all documents eg – stock sheets, transfers, banquets accountabilities, bills, bar reports, daily closing reports and revenue reports
  • Producing end month reports
  • Reconciliation of the figures with storekeeper if not tallying
  • Printing of the following reports for the end month reports:- stores issues summary, transfers, beverage reconciliation and the bar sales analysis report.
  • Distribution of reports to all concerned
  • Function stock taking – opening and closing stocks for conference functions with open bars
  • Supervision of the other staff in controls section.
  • Other delegated duties from time to time by head of department
  • Collect all necessary documents for food cost from stores, kitchen and restaurants e.g. transfer forms meat & vegetables, management meal control forms, transfers from kitchen to bars.
  • Ensure correct costing and calculations on all the documents.

On the first day of the month, put the correct food budget figures in the system.
Do stocktaking for chef’s ladder and prepare a stock sheet.
  • On the last and first day of the month post the credit and debit respectively and chef’s ladder to the system.
  • Collect guest supplies of fruit platters from guest services, calculate cost and post the credits to food cost monthly.
  • Assist in function coverage as be organized from time to time by Food and Beverage controller.
  • Spot-checks in restaurants and bars Cash – counts in the outlets.


QUALIFICATIONS:
Knowledge basic accounting
Knowledge in computer or any hotel system
Minimum three years working experience in a similar position in a 3 – 5 star hotel.

COMPETENCIES
Patience in dealing with people
Effectively deliver under pressure
Attention to detail
Strong interpersonal and problem solving skills.
Good communication skills

 APPLY ONLINE THROUGH
Email:  hr@goldcresthotel.com

If you qualify for the above position and are interested to take up the challenging position please send a copy of your CV and cover letter to hr@goldcresthotel.com on or before 30th June 2017. 
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