BE ACCOUNTABLE FOR PROVIDING PROMPT AND EFFICIENT COUNTER SERVICE TO
CUSTOMERS BE ACCOUNTABLE FOR PROVIDING PROMPT AND EFFICIENT COUNTER SERVICE TO CUSTOMERS

Key Roles and Responsibilities

Process Daily Counter Transactions for Deposits and Withdrawals to Savings and Current Accounts (Involving Cash, Cheques, and Inter-Account Transfers), Currency Exchange and Other Wealth Management Products.

Issuance Of Drafts ; Cashier’s Orders,
  • Handle And Resolve Customer Inquiries/Complaints In Professional Manner
  • Balancing Of Individual Cash
  • Posting Of Internally Raised Back Office Entries
  • Handle Foreign Exchange Transactions
  • Management Of ATM Cash (Nominated Teller)
  • Maintain Minimum Standard Of Cleanness of the Auto Lobby And ensure Automated Machines Are Functioning And In Order (ATM Teller)
  • Vault Custodian at Agencies (When Assigned To Work At The Agencies)
  • Encash Cheques And Other Related Instruments As Per Stipulates Limits And Bank 


 Procedures
  • Sorting And Clearing Of Soiled Notes
  • Sort Cash For ATMs (Nominated Teller)
  • Transfer Of Cash Between Teller And Treasury
  • Report To Branch operation manager All Suspected Cases Likely to involve Fraud, Forgeries Or Money Laundering
  • Perform any other duties as assigned by supervisor
  • Ensure Not to Encash Withdrawals/ Accept Cash Deposits being done by any Staff Member On Behalf of Customers.
  • Report All Suspicious Transactions And Incidents Of Money Laundering In Line With Group Policy And Standards, Local And Regulatory Requirements.
  • Ensure Implementation And Monitor Compliance In Relation To Money Laundering Prevention As Specified By Group Policy And Standards And Local Regulations.
  • Ensure Compliance With Controls And Procedures on Customer Due Diligence introduced to Address Money Laundering Prevention and Compliance Risk.
  • Ensure You Adhere to health and safety policies and procedures to ensure that you work in a safe environment and you do not put the safety of staff and customers at risk

Qualifications and Skills
  • Thorough Knowledge Of Bank Products And Procedures
  • Customer Focused
  • Good Communication Skills
  • Ability To Adapt And Work Flexibly As Part Of The Team
  • Two Years Relevant Banking Experience

Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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