B2B Operations Support (Grade 7)
JOB PURPOSE
Assist and provide corporate sales team with excellent customer service
CORE RESPONSIBILITIES
  • Follow up to solve claims and complaints of postpaid costumers.
  • Supervise compliance of politics and established procedures for Tigo.
  • Support to the Corporate Sales Team in all internal Controls and procedures.
  • Management of the paperwork for the Corporate Sales Team.
  • Backup responsible for the functions of position assigned in case of absence.
  • Issuing adhoc reports requested by the management.
QUALIFICATION AND EXPERIENCE
  • Bachelor Degree in Marketing, Accounting, Finance, Business Administration or other related field
  • At least 1 to 3 years experience in related field
B2B Service & Delivery Manager (Grade 12)
JOB PURPOSE

Responsible of full project management life-cycle experience in deployment of B2B products, promotions, services, and processes according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan.

Business Decision Support Analyst (Grade 10)
JOB PURPOPSE
Ensure high levels of BI availability through support functions and in-depth testing. Obtain, analyze and interpret the performance data for the Commercial department. Understand the consumer base and their consumption patterns of current products and/or services

Business Intelligence Analyst (Grade 10)
JOB PURPOSED
evelop and automate queries, reports and dashboards for presenting business information related to Network Usage and Customers Behaviour. Creation of data bases, tables and cubes necessary for providing information required by Commercial and Finance areas.

Business Planning and Reporting Analyst (Grade 11)
JOB PURPOSE
Obtain , Analyze and Interpret the performance data  for Business unit(BU) and category. Understand the consumer base and their consumption pattern of current product and/ or services. Ensure High level of data availability through support function and in-depth testing.

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