COPS Relations and Monitoring Officer (Grade 8)

JOB PURPOSE
This Role will be responsible with providing Mobile Financial Services
(MFS) with visibility, communication, training & management of COPS
(Call Center/Shops) KPI's

CORE RESPONSIBILITIES
  • Monitoring Relations between MFS & COPS Channels (Call Center & Shops)
  • MFS KPI Monitoring within COPS Channels (Call Center & Shops)
  • MFS Biweekly Communications & Announcements within COPS Channels
  • (Call Center & Shops)
  • Weekly Visits to COPS Channels (Call Center & Shops) for alignment &
  • resolutions of pressing issues
  • Preparation of MFS Quarterly Videos / Newsletter COPS Channels (Call
  • Center & Shops)

QUALIFICATION & EXPERIENCE*
  • -University Degree in Business Administration, Social Science and
  • related field
  • -Good leadership, management and team building skills;
  • -3 years relevant  experience in a Financial related insituions;
  • -Good knowledge of Customer Care & Customer Relations;
  • -Excellent planning, organizational and problem solving skills;
  • -Ability to manage multiple priorities and deadlines;
  • -Excellent oral and written communication skills;

APPLY ONLINE THROUGH
https://www.tigo.co.tz/careers

TO APPLY CLICK HERE 
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