Serengeti
Breweries Ltd (SBL) operates exclusively in Tanzania and is the 2nd
largest beer company with a market share of 27%. SBL is a subsidiary of
East Africa Breweries Ltd (EABL) – which is in turn partly owned by one
of the world’s biggest alcoholic beverage companies, Diageo. The
company is an integrated demand/supply business with 3 operational
breweries in Dar and Mwanza, and a third one in Moshi, which is situated
in the northern part of the country near the Kenyan border. SBL’s
flagship brand is Premium Serengeti lager, which accounts for 85% of SBL
sales volumes. The other beer brands are Tusker, Tusker Malt and
Pilsner.
SBL’s 2 fully operational breweries in Dar es Salaam and Mwanza have a combined capacity of 1 m Hls. The 3rd brewery with a capacity of 0.5m Hls is in Moshi.
The job holder will work closely with Managers / Supervisors / Team Members when providing telephone/reception services;
Dimensions
Market Complexity:
The
business units are faced with the challenge of achieving / delivering
stretched business goals. The business units operate in a highly
competitive environment with both local and imported products.
The
business and industrial environment is also dynamic with continuous
changes taking place e.g. restructuring, technology, individual roles,
skills and competencies affecting employees in various ways.
It
is critical that the businesses maintain focus on continuous
improvement in quality of products, efficient service delivery, cost
reduction, and waste and change management.
Leadership Responsibilities:
The job holder should make a decisions that we espouse in SBL and that reflect our brand.
Purpose of Role:
To provide world class front office management and ensure that our front office corporate image reflects the SBL brand.
TOP 3-5
Accountabilities
Telephone Operations - Receive
all incoming calls courteously and connect them to the required
extension; Receive requested numbers from employees, register them in
the calls register book, call the numbers and connect them to employees
as needed.
Take messages for employees who are out of the office.
Reception
Services - Welcome and direct company visitors and direct them
accordingly, provide world class front office customer service that
reflects our brand and image. Ensure that the reception area is kept
tidy and clean at all times and that staff are guided accordingly not to
hang or idle around the reception without any cause.
Take
messages from customers and visitors on behalf of employees visited in
their absence; Serve customers / visitors timely to avoid delay in
serving them; Explain and provide customers / visitors with the
information as appropriate.
Mailing
Services - Receive, sort , stamp date and sign for all incoming mails
and also ensure all outgoing mails are recorded in the delivery book;
Check
with facilities regularly for any uncollected / overdue mails and call
for the respective departments / persons for collection and Monitor
internal distribution and collection of mail by the mailman.
Qualifications and Experience Required:
Qualifications
Competent in Office operations and business English.
Minimum of O level education
Good communicator
Experience
At least 3 years’ experience in office operations.
