Source Guardian,3rd June 2016

Head of Retail Banking (1 position)
Job Grade: Director
Reporting to: Managing Director
Head Office: Dar es Salaam

Key Objectives:

CIR reduction
Improve Branch profitability
Market Leader In Digital banking
Net promoter score, Improve multi products engage clients

Job Purpose:
• To lead and direct the strategic delivery of all Retail Banking activities across the Country. This will include, but not limited to, planning and coordinating with product heads In Country and at lower case Level to optimize the relevance of retail banking product and services across Retail, Business Banking, Products and Channels to ensure a fully integrated strategy and seamless delivery of retail banking solutions. Drive and deliver change required to ensure we succeed in our vision of becoming the Go To Bank, while optimizing the 5 C's (Customer & Client, Colleague, Citizenship, Conduct, and Company). Formulate, drive and deliver on business strategic objectives for retail banking, with specific focus on a deep understanding of the local markets and customers while leveraging the available expertise and economies of scale of the regional office. Ensure the infrastructure required to deliver the business plan Is in place and the service levels agreed with the various Infrastructure heads. CIR reduction, Improve Branch profitability, Market Leader in Digital banking, and Improve multi products engage clients

Main Responsibilities:
Provide strategic leadership

Outputs to deliver this accountability:
Stay abreast of Industry trends, role players and in country opportunities and challenges to ensure that the business is well positioned to provide competitive and industry leading product and services.
Identify strategic role players and stakeholders and engage all stakeholders, role players and Industry forums to understand changes to strategy, regulations and markets.
Direct the review and design of the optimal business model and deliver on required changes to ensure the business maintain competitive advantage, meet client expectations, reduce cost and Improve profitability

Drive sustainable cost and processing efficiencies within retail benchmarking and alignment to best practices leveraging the global, regional and local matrix
Scan the external market to understand future challenges and ensure that retail banking is well positioned to anticipate market Changes
Drive business performance directly and through enabling functions
Outputs to deliver this accountability:

For areas managed by this role, Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
Implement governance structures and stakeholder frameworks to ensure effective customer management and engagement.
Build and maintain effective stakeholder relationships within the industry and within the Bank to ensure the unit is successfully positioned to manage risks and expectations and deliver on shareholder value.

Drive and influence the enabling functions to meet business requirements and enable the business to achieve the retail banking objectives continuously.
Participate and contribute to industry and Bank wide forums and governance structures as required or directed.

Maintain a healthy risk profile
Outputs to deliver this accountability:
Drive a culture of proactive compliance and risk management within the executive team and the function as a whole.
Manage the financial sustainability and effective use of resources with
Outputs to deliver this accountability:
Drive the annual planning and review of MTP, STP and Revised Annual Forecast (RAF) budgets for the function including the setting of MTP and STP Financial targets and standards and related measures and anticipated financial cost targets.
Ensure rigorous cost management within Business by implementing a highly structured budget, monitoring and reporting process and instilling discipline within the team around cost control.
People Management
Outputs to deliver this accountability:
Together with the Head of HR for the cluster, determine the people management strategy for the area with a focus on talent management development, resourcing and retention.
Establish and maintain a succession plan for the key roles in the area and review and approve succession plans for one level below.
Review reward practices and requests in the area, together with Human Resource; ensure alignment to Group Reward framework which includes ensuring consistent and fair
Experience and Qualifications Required
Honours Bose-degree in Finance / Business Sciences or a related NQF Level 6 equivalent qualification (10) years' experience in the Financial Services sector which must include proven experience (5) years' experience on a senior management level in a large corporate (5) years Retail/Business Banking Experience

Technical skills /competence
Strategic thinker
Strong Leadership ability
Effective communication skills
Experience managing diverse teams
Experience of operating In a changing environment
Combination of risk awareness and commercial savvy
Relevant senior business leadership experience
Entrepreneurial and commercial thinking
Adapting and responding to change
Coping with pressures and setbacks
Deciding and Initiating action
Delivering results and meeting customer expectations
Knowledge, Expertise and Experience
In-depth understanding of full range of Retail, Local Business and an overview of Corporate.
Good understanding of Retail risk policy.
Maintain up to date knowledge of competitor and local market activity.


Attractive salary including performance based bonus on achieving targets and overall business performance


Applicants are invited to submit their CVs, copies of certificates,2 reference and their contacts to; Priscilya Othman
Resourcing Lead
National Bank of Commerce (NBC)

If you are not contacted by NBC within thirty (30) days after the closing you should consider your application is unsuccessful