Jobs in Mwanza Tanzania Sandvik Jobs in Mwanza Order Desk Officer Jobs in Mwanza at Sandvik Order Desk Officer Employment opportunities Sandvik




# Job Description


Location

Mwanza, Tanzania

The Role

The purpose of this role is

To provide customer support and queries as required. Support the achievement
of Sales targets through ensuring all orders are processed and completed
within relevant guidelines.

Duties and Responsibilities

-->Liase with the inventory planners and secure the replenishment stock for customers.
-->Answer all incoming customer calls/emails in a professional manner.
-->Receive, process and expedite parts orders and enquiries for customers.
-->Handle complaints from customers, liase with manager to ensure appropriate action is taken.
-->Educate the customer on the product/services available to them.
-->Work with Sandvik processes with ERP SAP system and all integrated systems and applications
-->Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company.
-->Identify potential customer needs/opportunities to grow the business.

Your profile

-->Degree / Diploma in Logistics/Supply Chain Management
-->2-5 years’ experience in a customer service role
-->Relevant experience in Mining industry
-->Knowledge of Aurora/Finance software, experience and skills within ERP system SAP, Microsoft Office 365.
-->Experience in Call Centre/Reception software
-->Experience in customer service and handling complaints



Apply Today Through









URL Link to Apply

[ **Submit your CV and Application on Company Website Click Here**
]https//sandvik.wd3.myworkdayjobs.com/sandvik-jobs/job/Mwanza/Order-Desk-
OfficerR0029055-1

Closing Date 20th June, 2021.



Jobs in Mwanza Tanzania Sandvik Jobs in Mwanza Order Desk Officer Jobs in Mwanza at Sandvik Order Desk Officer Employment opportunities Sandvik


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