Tanzania
Postal Bank is an established
Bank by the Act No. 11 of 1991 as amended by Act
No. 11 of 1992. TPB is a Bank that provides competitive financial services to
our customers and creates value for our stakeholders through innovative
products.
TPB is a Bank, whose vision is
“to be the leading bank in Tanzania in the provision of affordable, accessible
and convenient financial services”. As part of effective organizational
development and management of its human capital in an effective way, TPB commits
itself towards attaining, retaining and developing the highly capable and
qualified workforce for TPB betterment and the Nation at large.
BANKING
OPERATIONS OFFICER
(1 POSITION)
Tanzania Postal Bank (TPB) seeks
to appoint dedicated, self motivated and highly organized Banking Operations
Officer ( 1 position) to join the Technology and Operations team The work station is Songea.
Reporting
Line: Branch Manager (BM) or Branch Operations Manager ( BOM )
Locations: Songea
Work
Schedule: As per TPB
Staff regulations
Division:
Branches
Salary: Commensurate to
the Job Advertised
Essential
Duties and Responsibilities:-
§
Guide prospective customers who come over the
counter for enquiries.
§
Coordinate all counter activities while ensuring
that quality service is provided to customers.
§
Receive Cash and Cheque deposits
§
Posting Transactions
§
Verify teller proof of cash and teller proof of
cheques against actual documents by ticking and signing the printouts.
§
Scrutinize internal vouchers to ensure that they
are properly drawn and authorized in line with the approval limits.
§
Handle Foreign Exchange Transactions
§
Cross sell Banks Products to Customers
§
Affixing photographs in new/continuation
customer pass books
§
Correspond with Cards custodians on issues
relating to ATM cards, check reports in order to solve customer complaints.
§
Any other duties as may be assigned by
Supervisor/BFO from time to time.
§
Comply with the Policies and standards, Local
laws and Regulations, Controls and Procedures of the Bank.
§
Report Suspicious Transactions
§
Ensure you comply with Money Laundering
Prevention as per Bank Policy, Know your
Customer(KYC)/Customer Due
Diligence ( CDD )
§
Issue new passbooks and ID cards to new customers.
§
Scrutinizing and short casting customers
passbooks before making payment on customer’s accounts
§
Computing and charging commissions, interest and
all other bank charges on customers.
§
Fill delivery notes/registers for items moved
from one office to another by post of dispatch.
§
Balancing teller’s cash at the closure of
business daily.
§
Check and sign back-office entries raised by the
respective clerks/tellers.
§
Prepare Bank reconciliation statement timely and
accurately.
§
Reconcile and clear all suspended transactions
§
Filing/bundling records for safe keeping in the
record rooms.
KEY
DUTIES:
§
To serve customer effectively
§
Posting transactions
§
Coordinate all counter activities while ensuring
that quality service is provided to customers
CONTRIBUTES
TO
•
Customer – Service Delivery/Enquiries
•
Efficient and Quality Service to Customers
KEY
PERFORMANCE INDICATORS
•
Customer Satisfaction
•
Individual Productivity and Turnaround time
•
Minimum Cash Differences
•
Accuracy of Transactions Postings EXPERIENCE AND KNOWLEDGE
REQUIRED:
Education:
Bachelor’s degree/Advanced Diploma in Banking, Economics,
Commerce, Business Administration, Finance, Accounting from any recognized
University or equivalent qualification.
Experience:
- At least 1 -
3 years of relevant Banking Experience - Working knowledge of Equinox
Functionality - Computer literate is desirable.
Performance Measures
(i)
Ensure quality services to customers
(ii)
Collection of all commissions, fees and charges at 100
%
(iii)
Increase of transactions and Deposit values as per
strategic plan
(iv)
Daily Days work balanced, verified and signed
(v)
Ensure adherence to TPB core values
(vi)
Reconcile all accounts and prepare required reports
(vii)
Compliance with service delivery standards
The position will attract a competitive salary package, which
include benefits. Applicants are invited to submit their resume (indicating
the position title in the subject heading) via e-mail to: recruitment@postalbank.co.tz.
Applications via other methods will not
be considered. Applicants need to submit only the Curriculum Vitae (CV) and the
letter of applications starting the job advertised and the location. Other
credentials will have to be submitted during the interview for authentic check
and other administrative measures and should not in any way be attached during
application.
Tanzania
Postal Bank is an Equal Opportunity Employer and is very committed to
environmental, health and safety Management.
Tanzania Postal Bank has a strong commitment to environmental,
health and safety management. Late applications will not be considered. Short
listed candidates may be subjected to any of the following: a security
clearance; a competency assessment; physical capability assessment and
reference checking.
AVOID SCAMS:
NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is
a SCAM. If you are requested to make a payment for any reason, please use the Report Abuse, or
call +255 22 2110621-2 to report the scam. You also don’t need to
know one in TPB to be employed. TPB
is merit based institution and to achieve this vision, it always go for the
best
Please forward your
applications before 11th May 2016.