CREDIT OFFICER - KARAGWE
Tanzania Postal Bank (TPB) seeks
to appoint dedicated, self motivated and highly organized Credit
Officer (1 position) to join the Retail and Business Banking team. The work station is Karagwe.
Reporting Line: Branch Manager (BM) or Branch Operation Manager(BOM)
Locations: Karagwe
Work Schedule: As per TPB Staff regulations
Division: Micro Loans
Salary: Commensurate to the Job Advertised

Position Objective
1. This position is to engage, manage and work directly to improve the activities of the branch
credit operations.
2. To evaluate, provide analysis, conclusion and recommendations to determine credit lines and
communicate this information to customers and other team members of the branch.
3. Engaged in conducting credit investigations/visitations and collecting delinquent accounts and
answerable all branch credit related issues to the branch manager and senior management.

KEY RESPONSIBILITIES

  • Assist branch manager in creation of credit risk management environment of an acceptablequality, in terms of established credit guidelines.
  • Administer branch credit application and ensure that direct reports are producing high quality of credit application files
  • Maintain branch low portfolio Non-performance rates ensuring post disbursement follow up isbeing done and customer actively operate their accounts accordingly.
  • Assist Branch manager in cite visitations and Branch Credit Meetings and make sure thatrespective reports are produced timely for decision making.
  • Customer acquisition by actively soliciting potential clients
  • Managing the branch loan portfolio by ensuring close follow ups of their respective customers.
  • Directly work with customers to deepen existing relationships through the analyses of needsand provision of products and services.
  • Analyses and reviews quality of potential and existing business to ensure maximumprofitability.
  • Maintain accurate and up-to-date records of all actual and attempted customer interactions.
  • Conduct customer meetings that have defined call objectives, desired outcomes and a well-constructed plan.
  • After consideration of individual case merits, recommend credits applications for approval to the branch manager and other relevant authorities.
  • Manages credit quality standards through effective management of risk according to the
  • Credit manuals and policy.
  • Scrutinize loan applications, to review feasibility reports and prepare appraisal reports and accompanying memorandum for action of by relevant loan sanctioning authority.
  • Verify loan application forms, crosschecking the requirements and advise customers accordingly.
  • Maintain borrower’s files and ensure that all pre-disbursement conditions are fulfilled.
  • Ensure that loan installments from customers are posted into relevant accounts.
  • Follow-ups on non-performing loans/customers that are not paying their loan as per the agreement.
  • Ensure that weekly, monthly, quarterly, annual and any other reports on loan portfolio are accurate, complete, and prepared on schedule.
  • Prepare all branch returns and ensure they are in accordance with the credit policy and lending manual.
  • Verify postings of loan administration fees for customers whose loans have been disbursed.
  • Ensure proper filling of customer credit documents and correspondents.
  • Improving the quality of customer’s data by ensuring all customers data is captured as per KYC set rules and regulations.
  • Analyse delinquent accounts and prepare report on highest risk accounts including recommendations for resolution.
  • Monitor violations of credit policies, provide analysis, conclusion and recommendations
  • present findings to the Branch Manager and suggest actions/penalties to be taken when appropriate
  • Develop processes and procedures for evaluating customer financials, setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved
  • Attend to the generated legal documents used in the credit function for onwards preparation of disbursements
  • Perform any other duties as may be assigned by Branch manager from time to time

EXPERIENCE AND KNOWLEDGE REQUIRED

 Education and experience:
Bachelor degree in Banking, Accounting, Finance, Economics, Marketing, Business
Administration, or related field and plus 1 year related experience in the related field.
The position will attract a competitive salary package, which include benefits. Applicants are invited to
submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz. Applications via other methods will not be considered.

Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting
the job advertised and the location. Other credentials will have to be submitted during the
interview for authentic check and other administrative measures and should not in any way be
attached during application.

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BANKING OPERATIONS MANAGER - MBEYA 

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self- motivated and highly organized Branch
Operations Manager (1 position) to join the Technology and Operations team. The work stations is
Mbeya
Reporting Line: Branch Manager (BM)
Locations: Mbeya
Work Schedule: As per TPB Staff regulations
Division: Branches
Salary: Commensurate to the Job Advertised

ESSENTIAL DUTIES AND RESPONSIBILITIES:-
Key Responsibilities

  • Supervise back-office processing
  • Ensure reconciliation of suspense accounts
  • Monitor branch security, maintenance and Health & Safety issues
  • Maintain records of Contactors and Overall Maintenance of Bank Assets
  • Maintain all the required Branch registers as stipulated in the operational manuals.
  • Ensure availability of required stationeries and equipment
  • Control Branch expenses and ensure that they are within the approved budgets and proper management.
  • Ensure signature books (both own and correspondents) are properly kept and updated.
  • Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
  • Ensure that all Operational Procedures are adhered to by all branch staff.
  • Print and verify Journal of accounting entries on daily basis.
  • Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
  • Counter sign with the Branch manager, all debits to the Profit and Loss accounts
  • Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the strong room
  •  Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
  • Ensure counter services key control standards are adhered to and custodian of Complaint handling process.
  • Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
  • Ensure timely submission of Branch reports/returns to Head-office as required.
  • Ensure that the Anti Money Laundering requirements are followed as follows:

a) Take all reasonable steps to verify and identify customers, including performing
Quality Assurance on accounts opened, and the general KYC issues
b) Retain adequate records of identification, account opening and transactions and
ensure timely and properly filling of customer mandates
c) Make/assist to effective reporting of suspicious transactions
d) Raise awareness of Money Laundering prevention by training all branch staff.

  • Co-Custodian of Vault Cash.
  • Safe custodianship and BCP (Branch Continuity Program) custodian.
  •  Act as Operational Risk Coordinator for the branch
  •  To identify and report all exceptions on non-compliance with standard controls
  •  To identify and reports all weaknesses inherent in the standard controls
  •  To assist Risk Manager in developing and updating of procedures, controls andmonitoring plans for Operational Risk Management.
  • To report Branch’s Operational Risk issues and losses to Risk Manager
  • To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRIrelated activities.
  • To maintain independence in the conduct of KCSA, i.e not selecting and reviewingsample of self-performed transactions.
  • Ensure tidiness across the branch premises and clean-desk policy is exercised.
  • Perform any other duties as may be assigned by Branch manager from time to time.
  • Comply with the Policies and standards, Local laws and Regulations, Controls andProcedures of the Bank.
  •  Report Suspicious Transactions
  • Ensure proper filling of customer credit documents and correspondents.
  • Ensure Dual control is in place in the record room at the branch.

CONTRIBUTES TO
 Business Growth as evidenced by improved Branch Profitability
 Achievement of Service level Standards
 Enhanced and robust control at the branch

KEY PERFORMANCE INDICATORS
 Accuracy in addressing correspondence
 Maintenance of Safe Custody items
 Balancing of suspense accounts in the Branch
 Timely validation of transactions
 Minimum Cash Differences
 Number of un-reconciled items
 Incomplete mandates
 Maintaining robust controls and monitoring actions
 Customer Satisfaction
 Individual Productivity and Turnaround time

FOR GRADING PURPOSES - DIMENSIONS
 Customer satisfaction (Internal & External) as evidenced by Business Growth
 Balancing of suspense accounts in the Branch
 Level of team synergy

 AUTHORITY LEVELS
 Authorize payments/withdraws against customer’s accounts as provided for in the
operational manual guidelines.
 May initiate disciplinary action against staff under his/her jurisdiction

EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance Diploma in Banking, Economics,
commerce,
Business Administration, Finance or Accounting from any recognized
University or equivalent qualifications.
Experience:

 At least 3 years of relevant Banking experience
 Working knowledge of Equinox Functionality
Skills / Attributes:
 Strong leadership & people management skills
 Prioritize Tasks
 Team player

The position will attract a competitive salary package, which include benefits. Applicants are invited to
submit their resume (indicating the position title in the subject heading) via e-mail to:
recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in
any way be attached during application.
Application Deadline: 01 Jun 2016

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SALES EXECUTIVE - NZEGA

Tanzania Postal Bank (TPB) seeks to appoint dedicated, self motivated and highly organized Sales
Executive (1 position) to join the Marketing and Business Development team for one year. The
work station is Nzega

Reporting Line: Branch Manager (BM)
Locations: Nzega
Work Schedule: As per TPB Staff regulations
Division: Retail Sales Unit
Salary: Commensurate to the Job Advertised

 POSITION OBJECTIVE
1. Selling of the Bank's products and services
KEY RESPONSIBILITIES
 Selling of new accounts, be able to meet monthly targets on new accounts and deposits set by
TPB.
 Deposit mobilization and bank’s products as might be assigned by the bank from time to time
 Recruitment of POS/TPB POPOTE Agents
 Recruitment of VICOBA , VSLA and informal groups members
 Identify prospective business personnel for Agency Banking
 Provision of Agency Banking,
 Comply with bank’s policies, standard and regulations
 Perform all assigned duties with high integrity and to the best of his/her ability for the best
interest of the bank.
 Prepare/make daily, weekly and monthly sales reports
 Assist customers in fullfilling Know Your Customer

EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Ordinary Diploma in Banking, Economics, Commerce, Business
Administration, Finance or Accounting from any recognized
University or its equivalent, Advanced Certificate of Secondary Education.
Experience: Field attachment/ working experience from financial organization will be an
added advantage. Skills / Attributes:  Prioritize Tasks
 Team player

Applicants are invited to submit their resume (indicating the position in the subject heading) via
e-mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be submitted
during the interview for authentic check and other administrative measures and should not in
any way be attached