Banking, Finance
To run the branch as a profit centre, managing the sales process by acquiring new business and deepening existing customer relationships and maintaining operational efficiency while providing the appropriate service standards.
To manage the service of corporate clients in the branch so as to maximise on the benefit accrued to the bank fro this segment.
To ensure risk levels are minimised and acceptable so as to enhance revenues and profitability of the branch.
Key Roles and Responsibilities
Generate new business via sales promotions and in-branch contacts and build relationship with existing customers
Active participation in the RC Shared distribution strategy to execute branch action plans for meeting revenue and cost targets
Deliver the banks "wealth partner" value proposition to customers, via the "plan , build and protect " methodology
Ensure compliance with Group Policy and Standards, local laws and regulations , controls and procedures of the Bank SERVICE:
Ensure the highest standards of customer service are provided in order that our services are perceived as being the best in the local market.
key customers
handling complaints
Sales meetings ( staff / customers )
Customer visits ( current / potential )
Pipeline management
Trucking funds movement
Customer Charter
Ensure support bank customer charter strategy
Administration and Operational
Review and act on MIS reports
Check suspense accounts balancing
Check cash reconciliation and ATM reconciliation
People management
Team building exercise
leave Mgt
Ensure compliance with
"Guidelines and Procedures on 'Customer Due Diligence (CDD)" for Account Opening and "Guidelines and Procedures on Cross-Border Account Opening Referral" issued by Group Business and Operations Risk
controls and procedures on "Know Your Customer" and Customer Due Diligence introduced to address money laundering prevention and compliance risk
"Guidelines for the submission of Suspicious Transactions Reports" issued by Head Legal & Compliance/ Country Money Laundering Compliance Officer
d. Ensure, compliance and implementation of CDD & AML guidelines in relation to Money
Laundering Prevention as specified by Group Policy & Standard and local regulations, and adherence to Health and Safety policies.
Ensure compliance with Operation risk Policy and Procedure guidelines Key Activities:
Qualifications and Skills
A sound knowledge of Sales Management, Service Management, Operations Management and an ability to analyze financial data
Sound knowledge of Bank Products and Operating procedures
Customer focus as a primary function to ensure the highest standards of customer service
Leadership and interpersonal skills
Computer Literate
University Degree or at least 5 years relevant experience
Online application, click HERE to Apply