Officer, Corporate Client Care
Job Details
Group Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose
Provider of exceptional customer service to bank’s corporate clients.
Confirm / call back all payment provided instructions as from corporate clients and ensure timely feedback and status of the payment is
Understand the risks associated with handling corporate clients’ transactions and promptly processing according to TAT.
Maintain a high level of integrity and ethical standards.

Private Banker
Provide a relationship-based offering to high net-worth affluent individuals through a pro-active, highly responsive personal approach to meet the financial needs and service expectations of high net-worth individuals.

Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for the customer and providing financial solutions which meet the customer’s expectations in accordance with the segment value proposition.

Key Responsibilities/Accountabilities
Acquire new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy and sales targets.

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