Position: CLIENT COVERAGE MANAGER
EMPLOYER: STANDARD CHARTERED BANK

Description
  • Primarily responsible for providing direct sales support on post origination activities like documentation, reporting, etc by engaging with client, CRC, legal, compliance, etc
  • Active engagement with client and also with the product partners to ensure high level of utilization of regular limits.
  • Work with the RM on a specified portfolio and jointly responsible for the revenue growth
  • Ensure high standards of hygiene (including OR, Portfolio management, Credit risk, etc) in the portfolio.
  • Conduct Client Due Diligence (CDD) and account opening on Wholesale Banking clients and related activities including Financial Crime Risk.
  • Ensure there are no overdue CDDs and also ensure fast TAT in executing the CDDs and account opening.
  • Update the OCC team with the CDD and account opening guidelines, regulations and processes.
  • Ensure there is robust CDD system in place with high quality of data integrity and monitoring
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Key Roles and Responsibilities
  • Work closely with product partners for coordinating client training for non lending products. (Client training to be conducted by Product Partners.)
  • Working with Relationship Managers to understand the client, correctly assess the client's AML Risk, gather documentation from publicly available resources, liaise with clients / other departments (wherever required) and produce high quality & timely CDDs and statistical reportingUse SCB systems (i.e. eCDD) to record, renew and maintain records of CDDs and account opening
  • Endeavour to ensure that there are no overdue CDDs.
  • Provide Relationship Managers with insights into clients' Anti-Money Laundering (AML) risk and develop an understanding of Industry sector, client information and other relevant factors that could impact the Bank's AML risk.
  • Liaise actively with the CDD QA, Relationship Managers and members of the Operational Risk and Compliance functions.
  • Maintain CDD at the highest level of quality to protect the Bank from regulatory risk which could result into financial and reputational damage.
  • Act as a point of contact for the CMLPO or Transaction Monitoring Unit (TMU) when CDD information is required from OCC in relation to investigations.
  • Enhance the customer experience by ensuring that CDD and account opening is customer centric and straight forward
  • Ensure that relevant OCC staffs know who to contact in the business for advice on the details of WB CDD requirements for account opening.
  • Update the OCC team with CDD and account opening guidelines, regulations and processes. Constantly review the process, system and provide feedback to appropriate authorities.
  • Ensure that relevant OCC staffs have sufficient knowledge of the WB CDD and account opening process to do their work. Assist in disseminating CDD related training and -communications to the OCC community and to implement new policies, processes or systems which relate to the CDD model.
  • Assist in FCR/AML tasks and ensure outcome meets the minimum deliverables required in each case assigned.
  • Ensure document deficiencies are minimum (as reflected by DDR, GDR, etc) and are rectified on time.
  • Liaise with other banks for information sharing and seeking opinion reports and respond to NOC requests from other banks/NAK etc.
  • Liaise with FAM/GAM/RAM for day to day account maintenance and operational issues.
  • Ensure correctness of data in SCI/CRM/CPPR, etc. Attend portfolio review meetings along with RM/CA/Team leaders
  • Ensure compliance of all internal/regulatory policies & regulations.

Qualifications and Skills
  • Minimum of a University Degree
  • Minimum of 1 year Corporate Banking Experience
  • Good Writing and communication skills
  • Strong Analytical strength and background
  • Good Strategy and Planning ability

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