Position: CLIENT COVERAGE MANAGER
EMPLOYER: STANDARD CHARTERED BANK
Description
- Primarily responsible for providing direct sales support on post origination activities like documentation, reporting, etc by engaging with client, CRC, legal, compliance, etc
- Active engagement with client and also with the product partners to ensure high level of utilization of regular limits.
- Work with the RM on a specified portfolio and jointly responsible for the revenue growth
- Ensure high standards of hygiene (including OR, Portfolio management, Credit risk, etc) in the portfolio.
- Conduct Client Due Diligence (CDD) and account opening on Wholesale Banking clients and related activities including Financial Crime Risk.
- Ensure there are no overdue CDDs and also ensure fast TAT in executing the CDDs and account opening.
- Update the OCC team with the CDD and account opening guidelines, regulations and processes.
- Ensure there is robust CDD system in place with high quality of data integrity and monitoring
Key Roles and Responsibilities
- Work closely with product partners for coordinating client training for non lending products. (Client training to be conducted by Product Partners.)
- Working with Relationship Managers to understand the client, correctly assess the client's AML Risk, gather documentation from publicly available resources, liaise with clients / other departments (wherever required) and produce high quality & timely CDDs and statistical reportingUse SCB systems (i.e. eCDD) to record, renew and maintain records of CDDs and account opening
- Endeavour to ensure that there are no overdue CDDs.
- Provide Relationship Managers with insights into clients' Anti-Money Laundering (AML) risk and develop an understanding of Industry sector, client information and other relevant factors that could impact the Bank's AML risk.
- Liaise actively with the CDD QA, Relationship Managers and members of the Operational Risk and Compliance functions.
- Maintain CDD at the highest level of quality to protect the Bank from regulatory risk which could result into financial and reputational damage.
- Act as a point of contact for the CMLPO or Transaction Monitoring Unit (TMU) when CDD information is required from OCC in relation to investigations.
- Enhance the customer experience by ensuring that CDD and account opening is customer centric and straight forward
- Ensure that relevant OCC staffs know who to contact in the business for advice on the details of WB CDD requirements for account opening.
- Update the OCC team with CDD and account opening guidelines, regulations and processes. Constantly review the process, system and provide feedback to appropriate authorities.
- Ensure that relevant OCC staffs have sufficient knowledge of the WB CDD and account opening process to do their work. Assist in disseminating CDD related training and -communications to the OCC community and to implement new policies, processes or systems which relate to the CDD model.
- Assist in FCR/AML tasks and ensure outcome meets the minimum deliverables required in each case assigned.
- Ensure document deficiencies are minimum (as reflected by DDR, GDR, etc) and are rectified on time.
- Liaise with other banks for information sharing and seeking opinion reports and respond to NOC requests from other banks/NAK etc.
- Liaise with FAM/GAM/RAM for day to day account maintenance and operational issues.
- Ensure correctness of data in SCI/CRM/CPPR, etc. Attend portfolio review meetings along with RM/CA/Team leaders
- Ensure compliance of all internal/regulatory policies & regulations.
Qualifications and Skills
- Minimum of a University Degree
- Minimum of 1 year Corporate Banking Experience
- Good Writing and communication skills
- Strong Analytical strength and background
- Good Strategy and Planning ability
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