Resolution Insurance Company Ltd is a general insurer offering

innovative and responsive insurance solutions.  We have learned to adapt in this constantly changing society, and develop comprehensive products that are relevant to our clients.  We currently have over 70,000 members in our fold and have partnered with over 750 medical service providers across East Africa; a strong network of hospitals, clinics and doctors.
In pursuit of our ambitious growth plan, we are looking to fill the position below in our Medical Department
Credit Controller

 POSITION: CREDIT CONTROLLER 
Job Purpose
The Credit Controller’s primary responsibility is to ensure the company credit control framework, guidelines and policies are adhered to well as continuously improve the company cash flow position through outstanding dues collection and customer liaison.

 The jobholder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.

 Specific Deliverables:

  • Provide a detailed analysis report of debtors every week showing utilisation, bad debts and balance for each fund. 
  • Account for all premiums received in form of transfers, cash, deposit slips, Mpesa payments and cheques
  • Confirm all transfers, deposit slips, cash, Mpesa payments received in accounts Custodian and issuer of all receipts, receipts books, and issued cheques
  • Proper and timely recording of all clients bounced cheques and replacements and authorize the suspension and reinstatement of clients’ cover in relation to bounced or replaced cheques
  • Meet cash and Debtor day targets as set by the firm
  • Handle billing disputes and negotiate with clients/brokers/agents to bring payments within agreed terms.
  • Provide accurate advice on billing queries
  • Ensure all customers/clients are invoiced
  • Maintaining credit balances for all funds and ensure timely demands for fund top-ups ensuring timely demands for top ups.
  • Manage and follow up recovery of all pay and invoice bills, over the limit & exclusion claims as processed by claims department
  • Ensure resolution of bounced cheques within the month and suspension/termination of the policy if not well managed.
  • Manage credit control notes and premium refunds 
  • Check and approve commission payments monthly
  • Follow up for overdue accounts with the use of debt collectors and terminate defaulters after 60 days non payment
  • Respond promptly and completely to both clients and internal inquiries
  • Undertake customer & suppliers account reconciliations as required.
  • Undertake debtor’s reconciliation between Actsure and Sage systems.
  • Prepare accurate and compete debtor aged listing with comment for management discussion by Monday of every week.
  • Send out monthly client statements/letters as maybe required from time to time.

Required Qualifications, Knowledge, Skill and Ability

  • Knowledge & Experience Required
  • Essential
  • Bachelor of Commerce Degree in Finance or Accounting
  • CPA (T) or ACCA certification
  • 3 - 5 years’ experience in a similar role
  • Knowledge of Credit control and management
  • Excellent communication skills at all levels

Desirable

  • High confidentiality and Integrity
  • Good analytical and problem solving skills.
  • Good time management and organizational skills.
  • Good supervisory skills
  • Good keyboard skills and competency of Word, Excel and outlook are required


 If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your: 

  • Application letter             
  • Updated CV listing three references           
  • Expected remuneration package 
  • Availability should you be offered the position 
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POSITION: CASHIER

Job Purpose
The Cashier’s overall purpose is to ensure accurate & timely invoicing, receipting and payment for and on behalf of Resolution Insurance.

The jobholder is expected to demonstrate commitment and loyalty and perform all duties in accordance with the organization’s office routines and procedures, keeping in mind the overall business objectives.

Key Responsibility Areas:
  • Timely facilitation of queries to ensure client expectations are met satisfactorily
  • Assist the credit control function in correcting errors and omissions on a timely basis
  • Monthly Bank reconciliation for all accounts and report on findings
  • Timely & Proper filing of all documentation generated
  • Assist in the preparation of audit schedule and relevant documentation in a timely manner
  • Provide accurate and timely reports of all payables and receivable
Specific Deliverables:
Payables
  • Preparation of payment vouchers, cheques, vendor remittance advise and withholding tax certificates for vendors and service providers
  • Maintenance & update of bank details files
  • Preparation of audit schedule 
Receivables
Cashier:
  • Receive, receipt, post, allocate and reconcile of all monies received by RI either in cash, cheque or MPesa. 
  • Safeguard and prepare all monies received for banking
  • Post Bank charges or reverse failed payments to customers’ accounts following failed payments 
Procurement:
  • Receive, process and reconcile purchase requisitions from various department and ensure they are in line with the procurement policy
  • Process LPOs for approved purchase requisitions and distribute to relevant departments
  • Ensure all assets purchased are insured and maintain up to date records/reports on the same
  • Monitor suppliers’ performance in relation to delivery timelines, rates and quality 
Premium Management:
  • Process, invoice and reconcile Individual or corporate business in actisure
  • Post receipt of payments for business into Accounting System
  • Correctly assign broker/agents to policies
  • Raise debit/credit notes, interest rates and premium refunds for clients
  • Ensure all premiums are fully paid and clients do not have debts before renewing or processing business 
  • Keep accurate and updated payment/deductions/commissions schedules for agents and brokers
  • Run invoices through the ETR machine 
  • Invoice fund accounts and fund top-ups
Reallocation:
  • Reallocate receipts to policy holders accounts daily
  • Prepare suspension and termination letters for banks on bounced cheques on a timely basis
  • Answer queries related to individual/ corporate business from production/commission report
Bank Reconciliation:
  • Ensure complete and accurate bank reconciliation for all cash books
  • Post Act-isure receipts and bank charges-journals to pastel 
IPF:
  • Prompt banking of cheques, preparation of banking schedulesand receipt of IPFcheques 
  • Ensure that premium is fully paid before processing business to underwriting
  • Update IPF cheque register, IPF financing schedule, interest schedule and post manual interest
  • To notify underwriting team on accounts that need to be suspended/reinstated members in relation to delayed payments or debts clearance 
  • Process premium refunds to IPF clients for overpayment or cancelled covers
  • Proper filing of records related to RI credit
  • Accurate receiving, scanning, batching and capture of claims within the set timelines 
  • Adjudicate and approve claims for payment within the stipulated lead time
  • Resolve and reconcile problems related to claims, by liaising with the various Resolution Partners and departments to ensure disputes are communicated within the set timelines 
  • Identify and escalate suspected fraud cases to the Risk Officer and the supervisor immediately and maintain the department risk log
  • Recruitment and audit of Medical Service Providers with perquisite SLAs to ensure network flexibility within the Alternative Channel distribution category as well as continual MSP network improvement to stay competitive within the set timelines
  • Prepare the relevant departmental reports; weekly, monthly and quarterly or as may be required 
  • Respond to general queries and complaints within 24 hours and resolve to completion
  • Ensure accurate document management including archiving.
Required Qualifications, Knowledge, Skill and Ability
Knowledge & Experience Required

Essential
  • Degree /Advance Diploma in Accounts.
  • CPA may be added advantage.
  • At least 3 years relevant experience in Finance and Accounting related duties.
  • Proficiency in Microsoft Office
  • SAGE/ACCPAC System 

Desirable
  • High confidentiality and Integrity
  • Good analytical and problem solving skills.
  • Good time management and organizational skills.

If you believe you are a team player and would be a valuable resource to this ever growing brand, kindly email your: 
  1. Application letter             
  2. Updated CV listing three references           
  3. Expected remuneration package 
  4. Availability should you be offered the position 
APPLY ONLINE THROUGH

Email: toinfo@resolution.co.tz
By COB, Tuesday 28th February 2017 

 Ensure that you quote the position in the email subject. Only shortlisted candidates will be contacted. 
To find out more about Resolution Health log on to www.resolution.co.tz 
My Health, My Life,My Resolution


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