Systems Administrator: VAS & Call Center Applications
CORE JOB DESCRIPTION
Responsible for Systems Administration in Call Centre and VAS Application in the following key areas:
· Manage systems capacity & performance of VAS & Call Center Systems.
· Manage data for Call Center Applications.
· Ensure systems and applications security.
· Manage the systems/applications configuration.
· Manage systems problems, Incidents and requests as per the SLA.
· Assist in acquiring and maintain technology Infrastructure for VAS & Call Center Applications.
· Manage systems/applications changes
· Manage Projects related to the call center applications.
· Provide assistance in managing the following VAS applications
whenever required: USSDII,WAP Gateway, Bulk Messaging Gateway, Call
Center Application
· Responsible for Business Continuity Planning/Disaster Recovery Planning of all systems under his/her watch.
· Call Center applications Management, Administration, Integration, Delivery and Support.
· Accountable for security of DVAS applications in line with VTL standards, policies, procedures and industry best practices
· Responsible & Accountable for the Data Value Added
applications Monitoring, Backup & Restore, Traffic analysis and
Control for optimal service standards provisions.
QUALIFICATIONS AND TRAINING
Minimum required
B.Sc. in Computer Science or Electronics and Communication science with not less than 2 years experience.
Reasons
Position requires strong technical skills
WORKING EXPERIENCE
Minimum of 2 years’ experience he industry.
Reasons
Good experience in Information Technology Systems
Management and Operating Systems and Databases
Understanding of Network Management Processes
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