Job: IT System Administrator
Organization: Acacia Mining

Application Deadline: 21 Sep 2016

IT System Administrator Position Description:

Job Description

IT System Administrator-079505

IT System Administrator

Acacia Mining seeks to employ an IT System Administrator based at North Mara Mine in Tanzania. This role reports to the IT Section Leader and the role holder will be accountable to handle onsite and offsite setup, installation and troubleshooting IT activities over a wide range of operating systems, internet, intranet, hardware and software to meet the current and future business IMT needs.

This is a permanent role, with the work roster being six weeks on and three weeks off.

Core Accountabilities

• Monitor, administer and track all the support calls logged into the helpdesk system and ensure that these are resolved in a timely manner.
• Add and remove users on the Active Directory (AD) as required and be responsible for maintaining records for site user account creation, transfers and termination records.
• Comply with all Acacia policies and procedures.
• Provide hardware and software support for site end users.
• Provide 1st and 2nd level System Administration support to the site-wide operations.
• Maintain IT monitoring schedule to server rooms, Data Centre, radio communications locations, cellular network stations, jigsaw network, VIMS and users computers.
• Keep all IMT records updated on the network systems (Network share drives) etc.
• Ensure that all work gets carried out in a safe manner that complies with Company safety regulations.
• Maintain good housekeeping in all IT locations.
• Monitor and ensure that the site inventory file is updated regularly.
• Ensure that the departmental process is SOX compliant according to Acacia IMT and global IMT policies.
• Ensure the files record for hardware and stock inventory stock are up-to-date.
• Facilitate Incident Management as per the ITIL Service Delivery framework.
• Maintain technical support documentation in accordance with procedures.
• Maintain and enforce high standards of quality of service and work provided to the mine site.
• Monitor and maintain the backup and restore logs on the network on a daily basis.
• Monitor, maintain and reconcile the user accounts creation and deletion.
• Provide support to users on installation and operation of software.
• Ensure that all IMT Records and Data Management are kept up-to-date.
• Responsible for keeping up-to-date record on IMT Critical Spares.
• Responsible to escalate support calls to the next level in a timely manner.

Role Requirements

Qualification Requirements:

• Diploma or Degree in Computer Science / IT/ Electronics from a recognized institution.
• A+, N+, or equivalent Certification

Experience Requirements:

• 0 – 3 years’ IT System Administration experience.

Skills / Knowledge Requirements:

• Clear and effective communication skills in written and spoken English.
• Customer services skills.
• Planning, scheduling and troubleshooting skills.
• Multitasking abilities.
• High level of interpersonal skills.
• Able to achieve tasks on time with minimal supervision.
Application Instructions:

Online application ,click HERE below...

Click HERE to Apply