IT Support Officer (1 Position)
Reporting to: Regional Manager

Location:  Dodoma
Level of Engagement: Full-time
Duration of engagement: 1 year.

Aim of the job
The IT Support Officeris responsible for the management of IT system and infrastructures in Dodoma region, the position holder reports to the Regional Manager and work under the technical supervision of the Project IT Systems Analyst to manage existing IT systems, technically he/she support project and Local Government Authorities on IT related activities. Being a key member of the respective regional team, the main role of IT Support Officer is to assist the IT Systems analyst to execute activities relating to installation, management and technical support of the IT services in the Project. The incumbent will also maintain excellent relationship with different partner particularly District Councils’ counterparts as well as to provide technical support to perfect function of the systems.
Main Tasks
  • Support IMIS and OpenMedis related IT infrastructure of multiple offices in Local Government Authorities.
  • Support Health department and CHF offices in the management of IMIS and OpenMedis by providing training, coaching and backstopping / trouble-shooting.
  • Ensure backup systems operates effectively.
  • Contribute to organizational policy regarding quality standards and strategic planning.
  • Conduct ICT training based on the demand of the project and local government authorities.
  • Managing of internet and local network facilities.
  • Manage a system for keeping safely all ICT equipment, software and other related materials.
  • Supporting users on change control and system updates.
  • Providing training and user manuals to users of a new system
  • Provide day to day support to end users in regards to mobile applications that are used in connection to the CHF-IMIS and OpenMedissystem.
  • Maintenance, installations of applications for CHF Iliyoboreshwa and OpenMedis systems.
  • Recording of all challenges/problems concerning IMIS and report them to the management.
  • Manage Printer, backup system of the project.
  • Manage IT equipment warranty.
  • Liaise with the local Internet Service Provider for any technical fault.
  • Provide technical support to project staff and partners on IT affairs such as access to internet and configuration/settings at project offices.
  • To identify user needs of the system applications and communicate to the System Analyst.
  • Maintaining data integrity, backup, security and troubleshooting of critical parts of the organization network infrastructure.
  • Contribute towards achievements of project outcomes: 2, 3, 4, 5 (IT aspects) and outputs: 2.1-2.4, 3.1 – 3.4, 4.1 – 4.4, 5.1 – 5.3 (IT aspects).
Additional Tasks
  • Provide logistical support during training, trouble-shooting phone application
  • Support IT system Analyst on the development of plans of activities and procurement list.
  • Assist the IT Systems analyst to execute activities relating to installation, management of IT infrastructures.
  • Maintain excellent relationship with different partner particularly councils’ counterparts
Internal Relations
  • Work under the technical supervision of IT System Analyst.
  • Collaborate with District Project Officer on planning and execution of training and coaching
External Relations
  • Regional and District IT Officers
  • District CHF Teams
Qualification, experience and other skills:
  • BSc Computer Science or equivalent from recognized university.
  • Two (2) years in related field and position,
  • Passionate, service orientated and hard-working with ability to work,
  • Excellent communication skills with the ability to coach/train/communicate with ICT and non-ICT literate people at all levels.
  • Ability to conduct trainings to different users on electronic Mobile applications,
Prior experience in the Health related information systems (Insurance
Management systems, OpenMedis system application, etc.) is an added
  • Application should be accompanied with: 
  • A well-typed CV;
  • Certified copies of relevant certificates;
  • Birth Certificate;
  • Names of at least three (3) referees from previous jobs (line managers) with reliable contacts;
  • Contact address during daytime (Postal Address, Telephone, e mail and Fax)
Send your application to the following address:
Human Resources Officer,
Health Promotion and System Strengthening (HPSS) Project,
P.O. Box 29,

Apply Online Through
Online application via email:
Only short listed candidates will be contacted.
DEADLINE: The deadline for submission of application is on 8th December, 2016 16.00 hours.