JOB DISCRIPTION
Job Title: IT Officer
Reports to: …………………….
Location: Kyela DC

Contract Duration: Annually, renewable depending on performance and availability of fund.
General Overview:
The Information Technology Officer reports to the IT Manager and monitor and maintain the computer systems and networksof HJFMRI-Tanzania. The IT Officer installs and configures computer systems, diagnoses hardware and software faults and
solves technical and applications problems, either over the phone or in person.

Duties and responsibilities:
 Provides technical supervision of the IT assistant; supervises as directed; annually updates IT job descriptions; completes IT
staff evaluations;
 Creates and maintains LAN;
 Provides technical support and routine preventive maintenance to telephone, photocopiers and email requests from users for
all PC hardware, software and associated peripherals;
 Logs support calls and document their outcome to facilitate the resolution of common queries;
 Redirects or escalate support requests to the appropriate member of the IT department as maybe needed;
 Pro-actively provides information to users on the progress of outstanding support;
 Contributes to ensuring that the Help Desk systems and software are kept up to date and messages are passed on and
feedback received promptly;
 Deploys PCs and associated peripherals including new installations and the redeployment of existing equipment;
 Installs and configure operating systems to agreed standards under the direction of the IT Manager;
 Maintains the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new
installations and carrying out routine procedures;
 Helps the Support Assistants develop their skills and knowledge with respect to front-line support;
 Assists in the compilation and maintenance of an accurate inventory of hardware and software;
 Assists in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are
disseminated to users;
 Liaises with colleagues in all Directorate Support and Technical Development teams to ensure continuity of service for all
users;
 Provides at all times a professional, courteous and rapid response to individual users;
 Undertakes such other work as may be assigned which is consistent with the nature of the job and its level of responsibility;
 Establishes and maintain effective working relationships within and outside local government;
 Maintains personal and professional development to meet the changing demands of the job, participate in appropriate
training activities and encourage and support staff in their development and training;
 Undertakes such other duties, training and/or hours of work as may be reasonably required and which are consistent with the
general level of responsibility of this job.
 Performing other duties as directed by the immediate supervisor.

Education and/or Experience:
 Bachelor's degree from three-year College or university and one to two years related experience and/or training; or equivalent
combination of technical education and experience.
Computer Skills:
 The following computer proficiency is (are) required: Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook;
Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.
 Analytical skills

 Other Skills and Qualifications:
 Ability to read, analyze and interpret general technical procedures or governmental regulations. Ability to write reports,
business correspondence and procedure manuals. Fluent in English and Kiswahili.
 Ability to calculate figures and amounts (basic math).
 Knowledge of and experience with: LANS/WANS; Windows Server Environment; Microsoft SQL Server; Microsoft Exchange;
Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus
hardware/software; JavaScript, HTML, Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers,
etc.)

APPLICATION INSTRUCTIONS:

The District Medical Office (of Kyela District Council) is seeking qualified candidate to fill the position below. Cover letters, resumes and copy of relevant certificate should be sent to the:

District Executive Director,
P.O. Box 4,
Kyela.