Danish Refugee Council - Tanzania
Job Vacancy – [Community Services Supervisor]
Danish Refugee Council (DRC) is an international non-governmental organization which provides assistance and promotes durable solutions for refugees and internally displaced people, on the basis of humanitarian principles and human rights. 

Danish Refugee Council is a new humanitarian actor in Tanzania. As part of the Burundian Refugee Response in Tanzania, DRC will implement in the sectors of camp management, protection and shelter/ small infrastructure.

In order to fulfill DRCs staffing needs for new operations in Tanzania, we are opening the following position for a Tanzanian national, based in Kibondo (Nduta camps).

The Community Services Supervisor, under the management and supervision of the Community Services Manager and in close collaboration with the camp-based government coordination bodies will be responsible for managing the implementation of community services activities, specifically related to information management and the management of help desks and complaint mechanisms.

Tasks and responsibilities of the position
  • Identify camp-specific issues and facilitate the input of refugee groups to propose adequate rapid solutions;
  • Support the effective distribution and collection of information from refugees to appropriately inform programming of DRC and other services providers
  • Support the effective management of the help desks to provide correct information to the refugees, as well as ensure appropriate referrals to other service providers as necessary
  • Work together with refugee incentive workers and assist ensuring the dissemination of key camp information, and collection of feedback on access to and gaps in services or camp care and maintenance issues;
  • Work in close collaboration with refugee stakeholders (Community Leaders, Elders, Representative Committees…) to ensure a wide acceptance of DRC activities (community services, camp management, shelter and livelihoods in particular) and facilitate dispute resolutions regarding the provision of humanitarian services in general.
  • Support the development of and provide support to a network of community outreach workers living in the PoCs to facilitate the dissemination of information and collect key insights on social, cultural, religious and livelihoods;
  • Participate in joint assessments and CCCM assessments as needed.
  • Supervise the 4 community services assistants


  • Participate in camp coordination meetings 
  • Any other duties to support community services, camp management and protection activities assigned by supervisor.

  • Write daily and weekly reports and assist in writing monthly reports as required by the community services manager;
  • Ensure daily verbal feedback on urgent issues are reported.
  • Graduated from post-secondary programme;
  • 2-3 years relevant work experience; 
  • Ability and commitment to maintain confidentiality, respect, non-discrimination and safety of refugee/client at all times; 
  • Excellent interpersonal and problem-solving skills, creativity and flexibility;
  • Flexibility in working hours when needed; 
  • Computer literacy (Microsoft Word and Excel); 
  • Comfortable in a multi-cultural environment, flexible and able to handle pressure well ability to engage with community members in an open manner, maintain confidentiality and respect;
  • Ability to communicate in English and communicate in Kiha and/or Kirundi

Preferred qualifications 
  • Previous experience in international organizations and humanitarian settings
  • Previous experience working with refugees or IDPs or other vulnerable populations;
  • University Degree in Social work, psychology, political science, development, law or other related fields; 

Terms of Employment:
Salary and conditions in accordance with DRC’s Terms of Employment for National Staff in Tanzania and based on UNHCR Tanzania’s salary scale for IP National Staff.
Duration of employment: 6 months with possible extension based on performance and funding availability.
Location: Kibondo (Nduta camp) Tanzania

Application process
Interested candidates should submit their application including cover letter and updated CV in English addressed to the DRC Kibondo Office or by email to drctanzania@gmail.com

Applications will be reviewed on a rolling basis before the deadline, and interviews will be held as suitable candidates present themselves. Deadline for applications is 10 August 2016.

We encourage all qualified candidates to apply irrespective of origin, gender or age. 

For further information about Danish Refugee Council, please go to www.drc.dk.