Tanzania Postal Bank is an
established
Bank by the Act No. 11 of 1991 as amended by Act No. 11 of 1992.
TPB is a Bank that provides competitive financial services to our customers and
creates value for our stakeholders through innovative products.
TPB is a Bank, whose vision
is “to be the leading bank in Tanzania in the provision of affordable,
accessible and convenient financial services”. As part of effective
organizational development and management of its human capital in an effective
way, TPB commits itself towards attaining, retaining and developing the highly
capable and qualified workforce for TPB betterment and the Nation at large.
BRANCH OPERATIONS MANAGER -
(1 POSITION)
|
TUNDUMA
|
Tanzania Postal Bank (TPB) seeks to appoint
dedicated, self motivated and highly organized Branch Operations Manager (1
positions) to join the Technology and Operations team. The work stations is
Tunduma.
Reporting Line: Branch Manager ( BM )
Locations: Tunduma
Work Schedule: As per TPB Staff
regulations
Division: Branches
Salary: Commensurate to the Job Advertised
ESSENTIAL DUTIES AND
RESPONSIBILITIES:-
Key Responsibilities
§ Supervise
back-office processing
§ Ensure
reconciliation of suspense accounts
§ Monitor
branch security, maintenance and Health & Safety issues
§ Maintain
records of Contactors and Overall Maintenance of Bank Assets
§ Maintain
all the required Branch registers as stipulated in the operational manuals.
§ Ensure
availability of required stationeries and equipments
§ Control
Branch expenses and ensure that they are within the approved budgets and proper
management.
§ Ensure
signature books (both own and correspondents) are properly kept and updated.
§ Plan and
manage staff administration issues for support staff (i.e. local leave,
training, Dept staff rotation) in consultation with the Branch manager.
§ Ensure
that all Operational Procedures are adhered to by all branch staff.
§ Print and
verify Journal of accounting entries on daily basis.
§ Follow-up
and ensure that all Revenue due to the Bank is collected without a fail.
§ Counter
sign with the Branch manager, all debits to the Profit and Loss accounts
§ Carry-out
routine balancing, snap checks and bulk checks for branch cash in tills, and in
the strong room.
§ Manage
service delivery, to review output of tellers, customer service and enquiries
to ensure adherence to Branch standards.
§ Ensure
counter services key control standards are adhered to and custodian of
Complaint handling process.
§ Ensure
proper handling of customer’s new ATM cards as well as ATM captured cards.
§ Ensure
timely submission of Branch reports/returns to Head-office as required.
§ Ensure
that the Anti Money Laundering requirements are followed as follows:
a)
Take all reasonable steps to verify and identify customers,
including performing
Quality Assurance on accounts
opened, and the general KYC issues
b)
Retain adequate records of identification, account opening
and transactions and ensure timely and properly filling of customer mandates
c)
Make/assist to effective reporting of suspicious
transactions
d)
Raise awareness of Money Laundering prevention by training
all branch staff.
§ Co-Custodian
of Vault Cash.
§ Safe
custodianship and BCP (Branch Continuity Program) custodian.
§ Act as
Operational Risk Coordinator for the branch
§ To
identify and report all exceptions on non-compliance with standard controls
§ To
identify and reports all weaknesses inherent in the standard controls
§ To assist
Risk Manager in developing and updating of procedures, controls and monitoring
plans for Operational Risk Management.
§ To report
Branch’s Operational Risk issues and losses to Risk Manager
§ To
maintain proper record keeping on all Key Control Self Assessment (KCSA) and
KRI related activities.
§ To
maintain independence in the conduct of KCSA, i.e not selecting and reviewing
sample of self-performed transactions.
§ Ensure
tidiness across the branch premises and clean-desk policy is exercised.
§ Perform
any other duties as may be assigned by Branch manager from time to time.
§ Comply
with the Policies and standards, Local laws and Regulations, Controls and
Procedures of the Bank.
§ Report Suspicious
Transactions
§ Ensure
proper filling of customer credit documents and correspondents.
§ Ensure
Dual control is in place in the record room at the branch.
CONTRIBUTES TO
• Business
Growth as evidenced by improved Branch Profitability
• Achievement
of Service level Standards
• Enhanced
and robust control at the branch
KEY PERFORMANCE INDICATORS
• Accuracy
in addressing correspondence
• Maintenance
of Safe Custody items
• Balancing
of suspense accounts in the Branch
• Timely
validation of transactions
• Minimum
Cash Differences
• Number
of un-reconciled items
• Incomplete
mandates
• Maintaining
robust controls and monitoring actions
• Customer
Satisfaction
• Individual
Productivity and Turnaround time
FOR GRADING PURPOSES - DIMENSIONS
• Customer
satisfaction (Internal & External) as evidenced by Business Growth
• Balancing
of suspense accounts in the Branch
Level
of team synergy
AUTHORITY LEVELS
• Authorize
payments/withdraws against customer’s accounts as provided for in the
operational manual guidelines.
• May
initiate disciplinary action against staff under his/her jurisdiction
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance
Diploma in Banking, Economics, commerce, Business Administration, Finance or
Accounting from any recognized University or equivalent.
Experience:
• At least 3
years of relevant Banking experience
Working
knowledge of Equinox Functionality
Skills / Attributes:
• Strong leadership & people
management skills
• Prioritize
Tasks
• Team
player
The position will attract a competitive salary package, which include
benefits. Applicants are invited to submit their resume (indicating the position title in
the subject heading) via e-mail to: recruitment@postalbank.co.tz. Applications via other methods will not be considered. Applicants need
to submit only the Curriculum Vitae (CV) and the letter of applications
starting the job advertised and the location. Other credentials will have to be
submitted during the interview for authentic check and other administrative
measures and should not in any way be attached during application.
Tanzania Postal Bank is an
Equal Opportunity Employer and is very committed to environmental, health and
safety Management.
Tanzania Postal Bank has a strong commitment to environmental, health
and safety management. Late applications will not be considered. Short listed
candidates may be subjected to any of the following: a security clearance; a
competency assessment; physical capability assessment and reference checking.
AVOID SCAMS: NEVER pay to have your CV /
Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are
requested to make a payment for any reason, please use the Report Abuse, or call +255 22 2110621-2 to report the scam. You also don’t need to
know one in TPB to be employed. TPB is merit based institution and to achieve
this vision, it always go for the best.
Please forward your applications before 15th April 2016-