Contents
Senior Manager Data Centers Infrastructure
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4
Manager Data Center Facilities
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6
Data Center Infrastructure Specialist
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7
Manager – Servers Infrastructure
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9
Senior Systems Administrator .....................................................................................................................
11
Systems Administrator
................................................................................................................................
13
Database Administrator
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14
Middleware Systems Administrator
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16
Senior Network Administrator (LAN,WAN, DC, Voice)
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18
Network Administrator (LAN,WAN, Voice)
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19
Manager Core
Applications.............................................................................................................................
21
Senior Systems Administrator (CBS Support)
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23
Systems Administrator – Core Applications
................................................................................................
25
Systems Administrator (EoD)
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26
Senior Systems Administrator (Payment Systems)
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27
Systems Administrator (Payment Systems)
................................................................................................
29
Manager Support Applications
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31
Senior Administrator – Support Applications
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33
Systems Administrator (Support Applications)
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35
Senior Manager – IT Security
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37
Senior Network Security Specialist (2)
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39
Senior Systems Security Specialist (4)
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41
Systems Security Specialist (4)
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42
NOC Manager
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44
System Administrator (NOC)
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46
Senior Change Administrator
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48
Change Administrator .................................................................................................................................
50
Systems Analyst (Core Applications)
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51
Systems Analyst (LAM)
................................................................................................................................
53 Systems Analyst (Support Applications)
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55
Senior Manager Branches Technology Support
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56
Manager
Branches IT Support ........................................................................................................................
58
Branches
IT Support Administrator
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60
Manager
Branches Power Systems
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62
Branches
Power Systems Administrator
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64
Systems
Analyst (ATM/POS
Support)..........................................................................................................
66
Senior Manager Data Centers Infrastructure
Job Title: Senior Manager - Data Centers Infrastructure
Reporting To: Head of ICT Infrastructure and Service Management
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient IT data centers infrastructure, databases, middleware, computing
and storage services that meet and exceed business and customers’ expectations
(availability, recoverability, security and continuous improvement).
Main Responsibilities:
1.
Responsible for availability, recoverability,
performance, security and continuous improvement of data centers infrastructure
(Data centers facilities, power, cooling, fire detection & suppression,
data storage, servers, DBMS and middleware systems).
2.
Develop and implement short- and long-term strategic
plans to make certain that data centers infrastructure capacity, availability
and security meets existing and future business requirements.
3.
Develop, implement, and maintain policies, procedures,
processes, standards, and guidelines for data centers infrastructure resource
administration and appropriate use.
4.
Practice data centers infrastructure asset management,
including maintenance of infrastructure component inventory, life cycle
management, and related documentation.
5.
Provides “ownership” of data centers infrastructure
incidents and problems thru final resolution.
6.
Assess, approve, and administer all network equipment,
hardware, and software upgrades.
7.
Manage and ensure optimal operation of all data centers
infrastructure (Data centers facilities, power, cooling, fire detection &
suppression, data storage, servers, DBMS and middleware systems).
8.
Manage operational costs; Perform cost-benefit and
return on investment analyses for proposed data centers infrastructure solutions
to aid management in making implementation decisions.
9.
Manage relationships with vendors and respective
service level agreements.
10.
Conduct research and make recommendations on data
centers infrastructure products, services, and standards in support of
continuous improvements.
11.
Provide statistics and reports to aid in management
decisions.
12.
Direct, manage, develop and provide guidance to direct
reporting staff; conduct performance reviews and corrective action.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Good understanding of the organization’s goals and
objectives.
3.
Strong interpersonal, written, and oral communication
skills
4.
Ability to present technical data in a comprehensive,
yet clear manner.
5.
Knowledge of current technologies in Data Centers
Infrastructure (Data centers facilities, power, cooling, fire detection &
suppression, SAN Storage, Enterprise servers, DBMS and middleware systems).
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field.
2.
At least 5 years of relevant work/management
experience. Work experience in systems administration, data centers management.
3.
IT professional certifications in ITIL, Data Centers
Management, and Virtualization Technologies will be an added advantage.
Manager Data Center Facilities
Job Title: Manager - Data Centers Facilities
Reporting To: Senior Manager - Data Centers Infrastructure
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient IT data centers facilities services (power, cooling, fire
prevention/suppression systems) that meet and exceed business and customers’
expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1.
Responsible for availability, recoverability and
security of Data centers facilities (Power Utility feeds, Generator systems,
UPS, battery string, etc.), Cooling (HVAC, chiller, CRAC units), Fire Detection
& suppression (VESDA, FM200 Pre-action etc.), Data Centers space planning,
Physical security, access control and other low voltage systems.
2.
Plan, organize and manage data centers facilities
resources (power, cooling, fire prevention/suppression systems, and physical
security systems) operations to ensure that they are available, perform and
secure.
3.
Defining, reviewing and ensure compliance of Data
Centers policies, procedures, guidelines and practices.
4.
Assess, approve, and manage cables, components and
space in data centers.
5.
Provides “ownership” of data centers facilities
incidents and problems thru final resolution
6.
Practice data centers facilities asset management,
including maintenance of data centers facilities component inventory, life
cycle management, topology diagrams and related documentation.
7.
Manage departmental expenditure within agreed budgets
Manage relationships with vendors and respective service level agreements.
8.
Provide data centers facilities statistics and reports
to aid in management decisions.
9.
Direct, manage, develop and provide guidance to direct
reporting staff; conduct performance reviews and corrective action.
Attributes:
1.
Advanced level understanding of all data center
equipment and architecture
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to work in a fast paced environment.
4.
Ability to develop and grow people in a stimulating and
motivating environment.
5.
Ability to present technical data in a comprehensive,
yet clear manner.
6.
Knowledge of current technologies in Data Centers
Facilities (Power Utility feeds, Generator systems, UPS, battery string, etc.),
Cooling (HVAC, chiller, CRAC units), Fire Detection & suppression (VESDA,
FM200 Pre-action etc.)
Qualifications and Experience:
1.
Bachelor’s Degree in Electrical/Mechanical Engineering
or related field
2.
At least 5 years’ experience in management of Data
Center’s Power (Utility feeds, Generator systems, UPS, battery string, etc.),
Cooling (HVAC, chiller, CRAC units), Fire Detection & suppression (VESDA,
FM200 Pre-action etc.), Data Centers space planning, Physical security, access
control & other low voltage systems.
Data
Center Infrastructure Specialist
Job Title: Data Centers Facilities Specialist
Reporting To: Manager - Data Centers Facilities
Location: Head Office
Job Purpose:
To monitor, troubleshoot, and maintain the bank’s Data
Centers Power Cooling, Fire Detection
& suppression, Physical security, access control & other low voltage
systems.
Main Responsibilities:
1. Daily
monitoring, troubleshooting, resolve or escalate to vendors incidents related
to the Data Centers Power (Utility
feeds, Generator systems, UPS, battery string, etc.), Cooling (HVAC, chiller,
CRAC units), Fire Detection & suppression (VESDA, FM200 Pre-action etc.),
Physical security, access control & other low voltage systems.
2. Coordinate
planning and execution of routine maintenance tasks
3. Inspect
data centers facilities and equipment for unsafe or malfunctioning conditions
4. Provide
statistics and reports to aid in management decisions.
Attributes:
1. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
2. Ability
to work in a fast paced environment.
3. Externally
focused, committed, able to communicate well, innovative, team-oriented, and
able to balance critical thinking with execution.
4. Knowledge
of current technologies in Data Centers Facilities (Power Utility feeds,
Generator systems, UPS, battery string, etc.), Cooling (HVAC, chiller, CRAC
units), Fire Detection & suppression (VESDA, FM200 Pre-action etc.)
Qualifications and Experience:
1.
Bachelor’s Degree in Electrical/Mechanical Engineering
2.
At least 3 years’ experience in work related to power
(generators, UPS, DBs) and cooling systems.
Manager – Servers Infrastructure
Job Title: Manager – Servers Infrastructure
Reporting To: Senior Manager - Data Centers Infrastructure
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient computing and storage services that meet and exceed business and
customers’ expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1.
Responsible for availability, recoverability,
performance, security and continuous improvement of IT enterprise
infrastructure (Storage, backup and recovery, Servers, VMs, OS) in a cost
effective approach.
2. Develop
and implement short- and long-term strategic plans to make certain IT
enterprise infrastructure services (Storage, backup and recovery, Servers, VMs,
OS) capacity and availability meets existing and future business requirements.
3. Defining,
reviewing and ensure compliance of IT enterprise infrastructure policies,
procedures, guidelines and best practices.
4. Establish
and maintain sound backup and recovery policies and procedures
5. Provides
“ownership” of IT enterprise infrastructure incidents and problems through
final resolution
6. Practice
IT enterprise infrastructure asset management, including maintenance of data
centers facilities component inventory, life cycle management and related
documentation.
7. Manage
suppliers/vendors and respective service level agreements.
8. Manage
departmental expenditure within agreed budgets.
9. Provide
IT enterprise infrastructure statistics and reports to aid in management
decisions.
10. Direct,
manage, develop and provide guidance to direct reporting staff; conduct
performance reviews and corrective action.
Attributes:
1. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
2. Ability
to work in a fast paced environment.
3. Ability
to develop and grow people in a stimulating and motivating environment.
4. Ability
to present technical data in a comprehensive, yet clear manner.
5. Knowledge
of current technologies in IT enterprise infrastructure (Storage Area Network,
backup and recovery, Enterprise Servers Hardware, VMs, OS)
Qualifications and Experience:
1.
Bachelor’s Degree in Information Technology and a
related Master’s Degree in Management (Added advantage).
2.
At least 5 years’ experience in systems administration
and management of IT infrastructure systems (Storage, backup and recovery,
Servers, VMs, OS,), preferably in
environments with Enterprise Storage, Mid-range and enterprise servers,
virtualization technologies (VMware, Hyper-V), UNIX/Linux and Windows OS.
3. IT
professional certifications in IT management, servers infrastructure,
virtualization, database management systems are preferred (ITIL, Prince2, Unix,
VMware, Hyper-V)
Senior
Systems Administrator
Job Title: Senior Systems Administrator
Reporting To: Manager – Servers Infrastructure
Location: Head Office
Job Purpose:
To plan, organize and deliver cost effective and efficient
computing and storage services that meet and exceed business and customers’
expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1. Provide
technical expertise and support of the Enterprise storage (SAN) infrastructure,
backup and recovery software, enterprise, VMs, and other supporting
infrastructure for the systems hosted at the centralized and Disaster recovery
data centers.
2. Perform
daily health checks for availability, recoverability, performance, security and
continuous improvement of IT enterprise infrastructure (Storage, backup and
recovery, Servers, VMs, OS).
3. Install,
configure, support and maintain storage area networks (SAN), servers OS,
Virtual Machines, Backup & Recovery systems and associated technologies.
4. Configure
and troubleshoot software and hardware enhancements, deployments and
infrastructure up-grades.
5. Provide
hands-on system administration support, system maintenance and operations
support.
6. Manage
and participate in the monitoring, optimization and diagnosis of deployed
storage and backup solutions.
7. Provide
appropriate documentation to management, detailing the root cause analysis of
outages, performance concerns, and proposed resolution and optimization
options.
8. Perform
in-depth research, evaluation and analysis of enterprise backup technologies
and storage solutions.
9. Maintain
vendor relationships and coordinate vendor activities.
10. Provide
proactive and cost-effective planning documentation, based on proven methods
and historical trends, to anticipate initial size and growth of new systems as
well as continued growth for existing solutions.
Attributes:
1. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
2. Ability
to work in a fast paced environment.
3. Externally
focused, committed, able to communicate well, innovative, team-oriented, and
able to balance critical thinking with execution.
4. Demonstrable
honesty, integrity and credibility; ability to engender the trust and
confidence of internal constituency and external partners.
5. Knowledge
of current technologies in IT enterprise infrastructure (SAN Storage, backup
and recovery solutions, Enterprise Servers Hardware, VMs, OS)
Qualifications and Experience:
1.
Bachelor’s Degree in Information Technology or related.
2.
At least 5 years’ experience in systems administration
of IT infrastructure systems (SAN Storage, backup and recovery, Servers, VMs,
OS,) preferably in environments with
Enterprise Storage, Mid-range and enterprise servers, virtualization
technologies (VMware, Hyper-V), UNIX/Linux and Windows OS.
3. IT
professional certifications in servers infrastructure and virtualization are
preferred (Unix, VMware, Hyper-V)
Systems
Administrator
Job Title: Systems Administrator
Reporting To: Manager – Servers Infrastructure
Location: Head Office
Job Purpose:
Perform daily monitoring, tuning, maintenances and
troubleshooting of IT enterprise infrastructure (Storage, backup and recovery,
Servers, VMs, OS).
Main Responsibilities:
1. Perform
daily health checks for availability, recoverability, performance, security and
continuous improvement of IT enterprise infrastructure (Enterprise storage
(SAN) infrastructure, backup and recovery software, enterprise, VMs).
2. Install,
configure, support and maintain storage area networks (SAN), servers OS,
Virtual Machines, Backup & Recovery systems and associated technologies.
3. Configure
and troubleshoot software and hardware enhancements, deployments and
infrastructure up-grades.
4. Provide
hands-on system administration support, system maintenance and operations
support.
5. Manage
and participate in the monitoring, optimization and diagnosis of deployed
storage and backup solutions.
6. Provide
appropriate documentation to management, detailing the root cause analysis of
outages, performance concerns, and proposed resolution and optimization
options.
7. Perform
in-depth research, evaluation and analysis of enterprise backup technologies
and storage solutions.
Attributes:
1. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
2. Ability
to work in a fast paced environment.
3. Demonstrable
honesty, integrity and credibility; ability to engender the trust and
confidence of internal constituency and external partners.
4. Knowledge
of current technologies in IT enterprise infrastructure (SAN Storage, backup
and recovery solutions, Enterprise Servers Hardware, VMs, OS)
Qualifications and Experience:
1.
Bachelor’s Degree in Information Technology or related.
2. At
least three years’ experience in systems administration of IT infrastructure
systems (Storage, backup and recovery, Servers, VMs, OS,) preferably in environments with Enterprise
Storage, Mid-range and enterprise servers, virtualization technologies (VMware,
Hyper-V), UNIX/Linux and Windows OS.
3. IT
professional certifications in servers infrastructure, virtualization are
preferred (Unix, VMware,
Hyper-V)
Database
Administrator
Job Title: Database Administrator
Reporting To: Senior Database Administrator
Location: Head Office
Job Purpose:
Perform daily monitoring, performance tuning, maintenance
and troubleshooting of the entire bank’s database management systems (Oracle,
Microsoft SQL, MySQL).
Main Responsibilities:
1. Monitoring
performance and managing parameters to provide fast responses to front-end
users.
2. Reviewing
application's access to the database structures
3. Perform
databases installations and up gradating of Server Software and related products.
4. Optimize
and Tune performance of databases
5. Configuring
databases archives and backup modes
6. Monitoring
& checking the Database backup & recovery process
7. Setting
up standby and test Database if required
8. Managing
tablespaces, indexes, logs and other database objects
9. Monitoring
databases health.
10. Perform
log purging activities and backup & recovery tests.
Attributes:
1.
Knowledge in Oracle and MS SQL Database Management
Systems, Oracle Dataguard, RAC setup and management
2.
Knowledgeable in UNIX and LINUX administration.
3.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
4.
Ability to present technical data in a comprehensive,
yet clear manner.
5.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related
discipline.
2.
At least three years working in relational database
environment. Preferably Oracle DBMS.
3.
Professional certifications in Databases OCA, OCP, or
MCDBA are preferred.
Middleware
Systems Administrator
Job Title: Middleware Systems Administrator
Reporting To: Senior Middleware Systems Administrator
Location: Head Office
Job Purpose:
Perform daily monitoring, performance tuning, maintenance
and troubleshooting of the entire bank’s middleware systems (Weblogic, ESB, Web
Services, etc).
Main Responsibilities:
1.
Responsible for day to day administration and
maintenances of all the Bank’s middleware systems.
2. Perform
application installation, configuration, and troubleshooting expertise for
WebLogic cluster and other middleware systems
3. Monitoring
of middleware systems and Incident Management.
4. Monitors
service component capacity and initiates actions to resolve any shortfalls
according to agreed procedures.
5. Tuning
of java containers
6. Troubleshoot
Java applications and web services
7. Perform
middleware systems backup and recovery daily activities.
Attributes:
1. Knowledge in
middleware systems (Weblogic, IIS, Apache Tomcat, jBOSS, SOA). 2. Prior
experience configuring for CAC authentication and OID
3. Knowledgeable
in UNIX and LINUX administration.
4. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
5. Ability
to present technical data in a comprehensive, yet clear manner.
6.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
Qualifications and Experience:
1. At
least three years working in middleware systems. Preferably Weblogic.
2. Bachelor
degree in Computer Science or related discipline.
3.
Professional certification in Weblogic administration
is preferred.
Senior Network Administrator (LAN,WAN, DC, Voice)
Job Title: Senior Network Administrator
Reporting To: Senior Manager - Networks
Location: Head Office
Job Purpose:
To plan, organize and deliver cost effective and efficient
network infrastructure services (Data, Voice, Video) that meet and exceed
business and customers’ expectations (availability, security and continuous
improvement).
Main Responsibilities:
1.
Maximize network performance by monitoring performance;
troubleshooting network problems and outages; scheduling upgrades;
collaborating with network architects on network optimization.
2.
Implement, and maintain policies, procedures,
processes, standards, and guidelines for network resource administration and
appropriate use.
3.
Manage and ensure optimal operation of all network
hardware and equipment (routers, switches, hubs, etc.) for the LAN, WAN, Data
Centers Core Network, and WLAN.
4.
Conduct research and make recommendations on network
products, services, protocols, and standards in support of network service
continuous improvements.
5.
Provide network performance statistics and reports to
aid in management decisions.
6.
Consult with the management and design rules and
regulation for the acceptable use of the networks which apply to everyone
7.
Maintain an inventory of network hardware and software
equipment
8.
Ensure networking stability and monitor all work
regularly.
9.
Prepare and maintain networking documentation network
and cabling layouts.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Ability to present technical data in a comprehensive,
yet clear manner.
3.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
4.
Excellent knowledge of current protocols and standards,
including Core Switching/Routing, SSL/IPSec, VOIP, Business Continuity,
Disaster Recovery.
5.
Hands-on experience installing and troubleshooting
routers, bridges, switches, hubs, networks cabling, telephony systems, modems,
network interface cards, and so on. Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field.
2.
At least 5 years of relevant work experience. Work
experience in setup and configuring enterprise-wide LANs, WANs, WLANs, VPNs,
VOIP.
3.
CCNP professional certification is mandatory; CCIE is
desired as ultimate professional certification in this role.
Network Administrator (LAN,WAN, Voice)
Job Title: Network Administrator
Reporting To: Senior Manager - Networks
Location: Head Office
Job Purpose:
Perform daily monitoring, troubleshooting, and maintenance
and of the entire bank’s network infrastructure (LAN, WAN, WLAN, DC).
Main Responsibilities:
1.
Monitor performance and ensure system availability and
reliability
2.
Configure and install various network devices and
services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
3.
Perform network maintenance and system upgrades
including service packs, patches, hot fixes and security configurations
4.
Monitor network systems resource utilization, trending,
and capacity planning
5.
Provide Level-2 support and troubleshooting to resolve
issues
6.
Work within established configuration and change
management policies to ensure success of changes made to the network infrastructure
7.
Liaise with vendors and other IT personnel for problem
resolution
Attributes:
1.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
2.
Excellent knowledge of current protocols and standards,
including Core Switching/Routing, SSL/IPSec, VOIP, Business Continuity,
Disaster Recovery.
3.
Hands-on experience installing and troubleshooting
routers, bridges, switches, hubs, networks cabling, telephony systems, modems,
network interface cards, and so on.
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field.
2.
At least 3 years of relevant work experience. Work
experience in setup and configuring enterprise-wide LANs, WANs, WLANs, VPNs,
VOIP.
3.
CCNA professional certification is mandatory; CCNP is
preferred;
Manager Core Applications
Job Title: Manager Core Applications
Reporting To: Senior Manager Applications Support
Location: Head Office
Job Purpose:
To organize, plan and lead a team to deliver cost effective
and efficient ICT level 2 support services for core banking applications,
payment systems as well as managing all EoD, EoM, EoY functions that meet and
exceed business and customers’ expectations (availability, recoverability,
security and continuous improvement).
Main Responsibilities:
1. Responsible
for planning, supervising, directing, reporting and administration of the
second level support team(s) on issues pertaining to Core banking application
(Flexcube) , payment systems (OPICS, Sybrin, SWIFT and Cash Collection) & EoD, EoM, EoM functions within NMB
bank.
2. Provides
leadership by projecting a positive attitude, providing learning incentives.
Interfaces with users of core applications, payment systems and services for
matters requiring Level 2 support, employing a high degree of tact and promote
a positive image of the section.
3. Escalating
incidents and problems to 3rd level support, follow-up &
feedback on the progress made for resolution.
4. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all CBS
applications as they are released and broadcasted by the respective application
vendors (e.g. Flexcube, OPICS, SWIFT, etc.)
5. Responsible
for successfully completion of EOD/EOM/EOY batch runs within acceptable
timelines to ensure on time systems availability to users and customers as well
as Planning and conducting simulation of EOM and EOY runs in order to eliminate
any unforeseen incidents.
6. Conduct
minuted weekly support meetings with all Core Banking & Payment Systems
support vendors as well as being responsible for updating the Data Warehouse
environment so that reports are available to users and customers on time.
7. Maintain
the Risk and controls policy frameworks for all CBS applications and ensure
they are updated on an annual basis, Engage Core applications staff in Risk
policy implementation by communicating expectations, providing coaching and
support.
8. Manage
operational costs; Perform cost-benefit and return on investment analyses for
proposed solutions or cost of attaining particular service from consultants,
suppliers etc to aid management in making implementation decisions.
9. Manage
relationships with business units, vendors and respective service level
agreements.
10. Direct,
manage, develop and provide guidance to direct reporting staff; conduct performance
reviews and corrective action.
Attributes:
1. Good
knowledge in core banking applications (Flexcube, Sybrin, OPICS, Swift, Cash
Collection etc).
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3. Ability
to develop and grow people in a stimulating and motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5. Positive
self-esteem & Confident.
6. Ability
to present technical data in a comprehensive, yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1. At
least 5 years working experience in banking operations environment.
2. Bachelor
degree in Computer Science, Information Technology or related discipline.
3. Professional
certification in ITIL is mandatory, Management, Flexcube, Sybrin OPICS
training/certification will be added advantage.
4. Knowledge
and expertise required in MS-SQL Server, Oracle, Java, Excel, Word, PowerPoint,
and Visio, etc.
5. Understanding
of Gateway Services for some of the Payment Systems and user configuration and
message type(s).
Senior
Systems Administrator (CBS Support)
Job Title: Senior Systems Administrator (CBS Support)
Reporting To: Manager Core Applications
Location: Head Office
Job Purpose:
To lead a team to deliver cost effective and efficient ICT
level 2 support services for core banking application (Flexcube) functions that meet and exceed business and
customers’ expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1. Responsible
for configuration, maintenance and support of the second level support team(s)
on issues pertaining to Core banking application functions within NMB bank.
2. Provide
technical leadership by projecting a positive attitude, employing a high degree
of tact and knowledge in dealing with level 2 issues.
3. Escalating
incidents and problems to 3rd level support and follow-up &
feedback on the progress made for resolution.
4. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all CBS
applications as they are released and broadcasted by the respective application
vendor.
5.
Conduct weekly support meetings with all Core Banking
Systems support vendors as well as being
responsible for updating the Data Warehouse environment so that reports
are available to users and customers on time.
6.
Maintain the Risk and controls policy frameworks for
CBS application and ensure they are updated on an annual basis, Engage Core
applications staff in Risk policy implementation by communicating expectations,
providing coaching and support.
Attributes:
1.
Extensive knowledge in core banking applications
(Flexcube)
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to lead a technical team during crisis,
severity 1 incidents with clear execution plan to mitigate problems.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem & Confident.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 5 years working experience in banking
operations environment in particular banking Core application(s) technical
support.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory;
Flexcube training/certification will be added advantage.
4.
Certification in one of MS-SQL Server or Oracle
databases is mandatory, knowledge in basic accounting and finance, Java, Excel,
Word, PowerPoint, and Visio, etc will be added advantage.
Systems
Administrator – Core Applications
Job Title: Systems Administrator (CBS Support)
Reporting To: Manager Core Applications
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT level 2 support
services for core banking applications functions that meet and exceed business
and customers’ expectations (availability, recoverability, security and
continuous improvement).
Main Responsibilities:
1. Responsible
for configuration, maintenance and support of the second level support team(s)
on issues pertaining to Core banking application functions within NMB bank.
2. Employ
a high degree of tact and knowledge in dealing with level 2 issues. Escalating
incidents and problems to 3rd level support and follow-up &
feedback on the progress made for resolution.
3. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all CBS
applications as they are released and broadcasted by the respective application
vendor (Flexcube)
4. Conduct
minuted weekly support meetings with all Core Banking Systems support vendors
as well as being responsible for
updating the Data Warehouse environment so that reports are available to users
and customers on time.
5. Maintain
the Risk and controls policy frameworks for all CBS applications and ensure
they are updated on an annual basis, Engage Core applications staff in Risk
policy implementation by communicating expectations, providing coaching and
support.
Attributes:
1.
Extensive knowledge in core banking applications
(Flexcube).
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem & Confident.
5.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 3 years working experience in banking
operations environment in particular Core application(s) technical
support.
2.
Bachelor degree in Computer Science or related
discipline.
3.
Professional certification in ITIL is mandatory;
Flexcube certification will be added advantage.
4.
Certification in one of MS-SQL Server or Oracle
databases is mandatory, knowledge in basic accounting and finance, Java, Excel,
Word, PowerPoint, and Visio, etc will be added advantage.
Systems
Administrator (EoD)
Job
Title: System Administrator (EoD)
Reporting To: Manager Core Applications
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT support services for
banking end of cycle (EoC) operations that meet and exceed business and
customers’ expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1. Responsible
for successfully completion of EOD/EOM/EOY batch runs within acceptable
timelines to ensure on time systems availability to users and customers.
2. Responsible
for updating the Data Warehouse environment so that reports are available to
users and customers on time.
3. Ensure
that backups of all CBS database are taken daily into magnetic tapes and sent
to offsite locations for secured storage.
4. Daily
updates of EOD completion status to the ICT Managers.
5. Plan
and conduct simulation of EOM and EOY runs in order to eliminate any unforeseen
incidents.
6.
Employing a high degree of tact and knowledge in
dealing with end of cycle issues. Escalating incidents and problems to 2nd
level support, follow-up & feedback on the progress made for resolution.
Attributes:
1.
Good knowledge in banking core applications systems
(Flexcube)
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem & Confident.
5.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 2 years working experience in banking or IT
operations environment.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory;
Flexcube, MSSQL and Oracle training/certification will be added advantage.
Senior Systems Administrator (Payment Systems)
Job Title: Senior Systems Administrator (Payment Systems)
Reporting To: Manager Core Applications
Location: Head Office
Job Purpose:
To plan, organize and deliver cost effective and efficient
ICT level 2 support services for banking payments systems functions that meet and exceed business and
customers’ expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1. Responsible
for configuration, maintenance and support of the second level support team(s)
on issues pertaining to banking payment systems (SFI, OPICS, Sybrin, Cash
Collection, and SWIFT) functions within NMB bank.
2. Provide
technical leadership by projecting a positive attitude, employing a high degree
of tact and knowledge in dealing with level 2 issues.
3. Escalating
incidents and problems to 3rd level support, follow-up &
feedback on the progress made for resolution.
4. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all
payments systems as they are released and broadcasted by the respective systems
vendor.
5. Conduct
minuted weekly support meetings with all Banking Payment Systems vendors
following up and closing open issues.
6. Maintain
the Risk and controls policy frameworks for Payment systems and ensure they are
updated on an annual basis, Engage Payment systems section staff in Risk policy
implementation by communicating expectations, providing coaching and support.
Attributes:
1.
Extensive knowledge in banking payment systems (Sybrin,
OPICS, SWIFT, Cash Collection and etc)
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to lead a technical team during crisis,
severity 1 incidents with clear execution plan to mitigate problems.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem & Confident.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 5 years working experience in banking
operations environment in particular Payment systems technical support.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory;
Sybrin, OPICS & SWIFT training/certification will be added advantage.
4.
Certification in one of MS-SQL Server or Oracle databases
is mandatory, knowledge in basic accounting and finance, Java, Excel, Word,
PowerPoint, and Visio, etc will be added advantage.
5.
Understanding of Gateway Services for some of the
Payment Systems, user configuration and message types.
6.
Configuration, Trouble shooting on Payment Systems
products and Services.
Systems
Administrator (Payment Systems)
Job Title: Systems Administrator
(Payment Systems)
Reporting To: Manager Core Applications
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT level 2 support
services for banking payments systems functions that meet and exceed business
and customers’ expectations (availability, recoverability, security and
continuous improvement).
Main Responsibilities:
1.
Responsible for configuration, maintenance and support
of the second level support team(s) on issues pertaining to banking payment
systems (SFI, OPICS, Sybrin, Cash Collection, and SWIFT) functions within NMB
bank.
2. Employing
a high degree of tact and knowledge in dealing with level 2 issues. Escalating
incidents and problems to 3rd level support and follow-up &
feedback on the progress made for resolution.
3. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all
payments systems as they are released and broadcasted by the respective systems
vendor.
4. Conduct
minuted weekly support meetings with all Banking Payment Systems vendors following
up and closing open issues.
5.
Maintain the Risk and controls policy frameworks for
Payment systems and ensure they are updated on an annual basis, Engage Payment
systems section staff in Risk policy implementation by communicating
expectations, providing coaching and support.
Attributes:
1.
Extensive knowledge in banking payment systems (Sybrin,
OPICS, SWIFT, Cash Collection and etc)
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to lead a technical team during crisis,
severity 1 incidents with clear execution plan to mitigate problems.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem & Confident.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 3 years working experience in banking
operations environment in particular Payment systems technical support.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory;
Sybrin, OPICS & SWIFT training/certification will be added advantage. ..
4.
Certification in one of MS-SQL Server or Oracle
databases is mandatory, knowledge in basic accounting and finance, Java, Excel,
Word, PowerPoint, and Visio, etc will be added advantage.
Manager Support Applications
Job Title: Manager Support Applications
Reporting To: Senior Manager Applications Support
Location: Head Office
Job Purpose:
To organize and lead a team to deliver cost effective and
efficient ICT level 2 support services for banking Support applications that
meet and exceed business and customers’ expectations (availability, recoverability,
security and continuous improvement).
Main Responsibilities:
1. Responsible
for planning, supervising, directing, reporting and administration of the
second level support team(s) on issues pertaining to banking Support
applications (BI & Analytics /SAP, DMS , I & W & Archive systems,
AD/Exchange & collaboration (SCCM, SCOM, Recon Engine, HR Huris, ERP,
SharePoint, Dividend System, GIEOM
etc.) within NMB bank.
2. Provides
leadership by projecting a positive attitude, providing learning incentives.
Interfaces with users of all support applications and services for matters
requiring Level 2 support, employing a high degree of tact and promote a
positive image of the section.
3. Escalating
incidents and problems to 3rd level support, follow-up &
feedback on the progress made for resolution.
4. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases for all
Support applications as they are released and broadcasted by the respective
application vendors (e.g.BI, Archive systems, DMS, AD/Exchange, HR Huris, ERP,
SharePoint, Dividend System, GIEOM etc.)
5. Conduct
minuted weekly support meetings with all Banking Support Applications
vendors.
6. Maintain
the Risk and controls policy frameworks for all Support applications and ensure
they are updated on an annual basis, engage support applications staff in Risk
policy implementation by communicating expectations, providing coaching and
support.
7. Manage
operational costs; Perform cost-benefit and return on investment analyses for
proposed solutions or cost of attaining particular service from consultants,
suppliers etc to aid management in making implementation decisions.
8. Manage
relationships with business units, vendors and respective service level
agreements.
9. Direct,
manage, develop and provide guidance to direct reporting staff; conduct
performance reviews and corrective action.
Attributes:
1.
Good knowledge in banking support applications (BI
& Analytics /SAP, DMS, I & W & Archive systems, AD/Exchange &
collaboration (SCCM, SCOM, Recon Engine, HR Huris, ERP, SharePoint, Dividend
System, GIEOM etc).
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem & Confident.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least 5 years working experience in banking
operations environment in particular Enterprise application’s support.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory, MS-SQL/Oracle
OCA/OCP, UNIX, Microsoft Exchange etc certifications will be preferred.
4.
Knowledge and expertise required in MS-SQL Server,
Oracle, Java, Excel, Word, PowerPoint, and Visio, etc.
Senior
Administrator – Support Applications
Job Title: Senior Administrator -
Support Application
Reporting To: Manager - Support Applications
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT level 2 support services for banking support applications functions
that meet and exceed business and customers’ expectations (availability,
recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible
for configuration, maintenance and support of the second level support team(s)
on issues pertaining to banking support applications (BI & Analytics /SAP,
DMS , I & W & Archive systems, AD/Exchange & collaboration (SCCM,
SCOM, Recon Engine, HR Huris, ERP, SharePoint, Dividend System, GIEOM etc.) functions within NMB bank.
2. Provide
technical leadership by projecting a positive attitude, employing a high degree
of tact and knowledge in dealing with level 2 issues. Escalating incidents and
problems to 3rd level support and follow-up & feedback on the
progress made for resolution.
3. Responsible
for Implementation of Critical Patch Updates (CPUs) and releases of all banking
support applications as they are released and broadcasted by the respective
support application vendors.
4. Conduct
minuted weekly support meetings with all banking Support Applications Systems
vendors as well as being responsible for updating and maintaining the Data
Warehouse environment so that reports are available to users and customers on
time.
5. Maintain
the Risk and controls policy frameworks for all support applications and ensure
they are updated on an annual basis, engage support applications staff in Risk
policy implementation by communicating expectations, providing coaching and
support.
Attributes:
1.
Extensive knowledge in banking support applications.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
2.
Ability to lead a technical team during crisis,
severity 1 incidents with clear execution plan to mitigate problems.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem & Confident.
5.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 5 years working experience in banking
operations environment in particular Core application support.
2.
Bachelor degree in Computer Science, Information
technology or related discipline.
3.
Professional certification in ITIL is mandatory, BI
& Analytics /SAP, DMS, I & W & Archive systems, AD/Exchange &
collaboration (SCCM, SCOM and etc training/certification will be added
advantage.
4.
Certification in one of MS-SQL Server or Oracle
databases is mandatory, knowledge in basic accounting and finance, Java, Excel,
Word, PowerPoint, and Visio, etc will be added advantage.
Systems
Administrator (Support Applications)
Job Title: Systems Administrator
(Support Application)
Reporting To: Manager Support Applications
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT level 2 support
services for banking support applications functions that meet and exceed
business and customers’ expectations (availability, recoverability, security
and continuous improvement).
Main Responsibilities:
1.
Responsible for configuration, maintenance and support
of the second level support team(s) on issues pertaining to banking support
applications (BI & Analytics /SAP, DMS , I & W & Archive systems,
AD/Exchange & collaboration (SCCM, SCOM, Recon Engine, HR Huris, ERP,
SharePoint, Dividend System, GIEOM etc.)
functions within NMB bank.
2.
Employing a high degree of tact and knowledge in
dealing with level 2 issues. Escalating incidents and problems to 3rd
level support and follow-up & feedback on the progress made for resolution.
3.
Responsible for Implementation of Critical Patch
Updates (CPUs) and releases of all banking support applications as they are
released and broadcasted by the respective support application vendors.
4.
Conduct minuted weekly support meetings with all
banking Support Applications Systems vendors as well as being responsible for
updating and maintaining the Data Warehouse environment so that reports are
available to users and customers on time.
5.
Maintain the Risk and controls policy frameworks for
all support applications and ensure they are updated on an annual basis, engage
support applications staff in Risk policy implementation by communicating
expectations, providing coaching and support.
Attributes:
1.
Extensive knowledge in banking support applications.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem & Confident.
5.
Ability to present technical data in a comprehensive,
yet clear manner.
Qualifications and Experience:
1.
At least 3 years working experience in banking
operations environment in particular application support.
2.
Bachelor degree in Computer Science, Information
technology or related discipline.
3.
Professional certification in ITIL is mandatory, BI
& Analytics /SAP, DMS, I & W & Archive systems, AD/Exchange &
collaboration (SCCM, SCOM and etc training/certification will be added
advantage.
4.
Certification in one of MS-SQL Server or Oracle
databases is mandatory, knowledge in basic accounting and finance, Java, Excel,
Word, PowerPoint, and Visio, etc will be added advantage.
Senior Manager – IT Security
Job Title: Senior Manager IT Security
Reporting To: Head of Technology Services and Infrastructure
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient IT security controls to protect and defend systems and
information assets (i.e. business and customer data) against any internal and
external threats (e.g. unauthorized access, cyber-attacks, etc.).
Main Responsibilities:
1.
Develop and implement IT Security Management
Framework for the Bank’s Technology Infrastructure that provides assurance on
security of the business and customer data.
2.
Develop, implement, and maintain policies,
procedures, processes, standards, and guidelines for technology infrastructure
security.
3.
Practice technology security asset management,
including maintenance of security component inventory, life cycle management,
and related documentation.
4.
Provide “ownership” of security incidents and
problems thru final resolution for the Bank’s Firewalls, IDS/IPS, Malware
systems.
5.
Assess, approve, and administer all network and
systems security related equipment, hardware, and software upgrades (for
Firewalls, IDS/IPS, Malware systems).
6.
Manage operational costs; Perform cost-benefit
and return on investment analyses for proposed security solutions to aid
management in making implementation decisions.
7.
Manage relationships with vendors and respective
service level agreements.
8.
Conduct research and make recommendations on
security products, services, protocols, and standards in support of security
service continuous improvements.
9.
Provide technology security statistics and reports
to aid in management decisions.
10.
Direct, manage, develop and provide guidance to
a team of security specialists; conduct performance reviews and corrective
action.
11.
Contributes to team effort by accomplishing
related results as needed.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Good understanding of the organization’s goals and
objectives.
3.
Strong interpersonal, written, and oral communication
skills
4.
Ability to present technical data in a comprehensive,
yet clear manner.
5.
Excellent knowledge of technology security landscape
(Network security, systems and endpoint security, IT security frameworks and
standards such as ISO27001).
6.
Hands-on experience technology security setups,
configuration and troubleshooting (networks, systems and end points).
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field.
2.
At least 5 years of relevant work/management
experience. Work experience in managing, monitoring and setup IT security in
enterprise environment.
3.
Preferred Security professional certification ISO27001,
CISSP, Ethical Hacking; Other IT professional certifications such as ITIL,
Prince2, PMP will be an added advantage.
Senior Network Security Specialist (2)
Job Title: Senior Network Security Specialists
Reporting To: Senior Manager – IT Security
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient IT security controls to protect and defend the bank’s network
infrastructure against any internal and external threats (e.g.
unauthorized access, cyber-attacks, etc.).
Main Responsibilities:
1.
Define, Implement, and maintain policies, procedures,
processes, standards, and guidelines for network security administration and
appropriate use.
2.
Manage and ensure optimal security configurations of
all network security hardware and equipment (Firewalls, routers, switches, load
balancers, etc.) for the LAN, WAN, Data Centers Core Network, and WLAN.
3.
Conduct research and make recommendations on network
security products, services, protocols, and standards in support of network
security continuous improvements.
4.
Provide “ownership” of security incidents and problems
thru final resolution for the Bank’s Firewalls, IDS/IPS, and other network
security incidents.
5.
Monitor network traffic for unusual activity
6.
Analyze and establish security requirements for your
networks
7.
Provide network security statistics and reports to aid
in management decisions.
8.
Consult with the management and design rules and
regulation for the acceptable use of the networks which apply to everyone.
9.
Maintain an inventory of network security hardware and
software equipment
10.
Ensure networking stability and monitor all work
regularly.
11.
Prepare and maintain networking security documentation
and layouts.
12.
Contributes to team effort by accomplishing related
results as needed.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Ability to present technical data in a comprehensive,
yet clear manner.
3.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
4.
Excellent knowledge of current protocols and standards,
including Core Switching/Routing, SSL/IPSec, VOIP, Business Continuity,
Disaster Recovery.
5.
Hands-on experience installing and troubleshooting
Firewalls, routers, bridges, switches, hubs, networks cabling, telephony
systems, modems, network interface cards, and so on.
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field.
2.
At least 5 years of relevant work experience.
Experience in network security technologies. Work experience in setup and
configuring enterprise-wide security in Firewalls, Routers, Switches.
3. CCNP
Security professional certification is mandatory; CCIE is preferred.
Senior Systems Security Specialist (4)
Job Title: Senior Systems Security Specialists
Reporting To: Senior Manager – IT Security
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient IT security controls to protect and defend the bank’s systems
against any internal and external threats (e.g. unauthorized access,
cyber-attacks, etc.).
Main Responsibilities:
1.
Protects system by defining access privileges, control
structures, and resources.
2.
Define, Implement, and maintain policies, procedures,
processes, standards, and guidelines for systems security administration and
appropriate use.
3.
Manage and ensure optimal security configurations of
all servers/end point OS, Virtual environments, Databases, Middleware,
Applications and end points.
4.
Conduct research and make recommendations on systems
security products, services, protocols, and standards in support of systems
security continuous improvements.
5.
Provide “ownership” of security incidents and problems
thru final resolution for the Bank’s servers/end point OS, Virtual
environments, Databases, Middleware and Applications.
6.
Provide systems security statistics and reports to aid
in management decisions.
7.
Maintain an inventory of security systems hardware and
software equipment 8. Monitoring of systems security, resolving and escalating
incidents appropriately.
9.
Prepare and maintain systems security documentation and
layouts.
10.
Implements security improvements by assessing current
situation; evaluating trends; anticipating requirements.
11.
Determines security violations and inefficiencies by
conducting periodic audits.
12.
Contributes to team effort by accomplishing related
results as needed.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Ability to present technical data in a comprehensive,
yet clear manner.
3.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
4.
Knowledge of systems security standards and baselines
in Operating Systems, Virtual environments, Databases and middleware.
5.
Hands-on experience installing and troubleshooting
Operating Systems, Virtual environments, Databases and middleware.
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field. 0786 670 072
2.
At least 5 years of relevant work experience.
Experience in systems security in areas such as (UNIX/Linux, Windows, VMware,
Hyper-V, Oracle & Microsoft Databases, Weblogic)
3.
Preferred professional certifications, ISO27001, CISSP,
ethical hacking, OS and Databases related certifications, and other relevant
security certifications.
Systems Security Specialist (4)
Job Title: Systems Security Specialists
Reporting To: Senior Systems
Security Specialists
Location: Head Office
Job Purpose:
Perform daily systems security monitoring, troubleshooting
and incident management.
Main Responsibilities:
1.
Monitoring of systems security, resolving and
escalating incidents appropriately.
2.
Determines security violations and inefficiencies by
conducting periodic audits.
3.
Defend systems against unauthorized access,
modification and/or destruction
4.
Perform vulnerability scanning and assessments
5.
Configure and support security tools such as host based
intrusion detection systems (HIDS), IPS, SIEM solution, anti-virus software,
patch management systems, etc.
6.
Implement systems security policies, application
security, access control and corporate data safeguards
7.
Train fellow employees in security awareness and
procedures
8.
Contributes to team effort by accomplishing related
results as needed.
Attributes:
1.
Demonstrated leadership and personnel management
skills.
2.
Ability to present technical data in a comprehensive,
yet clear manner.
3.
Demonstrable honesty, integrity and credibility;
ability to engender the trust and confidence of internal constituency and
external partners.
4.
Knowledge of systems security standards and baselines
in Operating Systems, Virtual environments, Databases and middleware.
5.
Hands-on experience installing and troubleshooting
Operating Systems, Virtual environments, Databases and middleware.
Qualifications and Experience:
1.
Bachelor degree in Computer Science or related academic
field. 0786 670 072
2.
At least 3 years of relevant work experience. Experience
in systems security in areas such as (UNIX/Linux, Windows, VMware, Hyper-V,
Oracle & Microsoft Databases, Weblogic)
3.
Preferred professional certifications, ISO27001, CISSP,
ethical hacking, OS and Databases related certifications, and other relevant
security certifications.
NOC Manager
Job Title: Manager – Network Operation Centre (NOC)
Reporting To: Senior Manager Service Management
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT services (Incident, Complain and Communications Management,
Proactive Monitoring, ICT Service Requests etc.) that meet and exceed business
and customers’ expectations (availability, recoverability, security and
continuous improvement).
Main Responsibilities:
1.
Responsible for planning, supervising, reporting and
administration of the network operation centre team on issues pertaining to
proactive monitoring of the Data centre & DR infrastructure, core banking
services, ISP links, branch connectivity, ATM/POS, power & cooling
utilities at branches, network &
self-service incidents analysis etc.
2.
Responsible for managing all incidents and problems
logged into Manage Engine with regard to network, self-service, power and
cooling utilities from branches & HQ ensuring SLA(s) and customer
expectation are met.
3. Ensures
that daily, weekly, and monthly statistics, status reports, and graphical aids
are completed and continually modified to meet the needs of the department.
4.
Accurately communicates pertinent information. Assists
in the development and implementation of continuous service improvement
programs/process both within Service management section and across ICT
department.
5. Manage
operational costs; Perform cost-benefit and return on investment analyses for
proposed solutions or cost of attaining particular service within NOC
environment to aid management in making implementation decisions.
6. Direct,
manage, develop and provide guidance to direct reporting staff; conduct
performance reviews and corrective action.
7. Defining,
reviewing and ensure compliance of Network Operation Centre (NOC) policies,
procedures, guidelines and practices.
Attributes:
1.
Overall good knowledge in networks, applications, data
centre infrastructure, self-service channels, power and cooling utilities
monitoring and troubleshooting.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least 5 years working experience in banking or
telecommunications environment preferably in service desk or NOC area.
2.
Bachelor degree in Computer Science or related
discipline.
3.
Professional certification in ITIL is mandatory;
Management, CCNA, Self-service channels, Monitoring tools training/
certification will be an added advantage.
4.
Good Knowledge of MS-SQL Server, Oracle, Java,
Operating systems (UNIX, Windows), Excel, Word, PowerPoint, and Visio is
mandatory.
System
Administrator (NOC)
Job Title: System Administration (NOC)
Reporting To: NOC Manager
Location: Head Office
Job Purpose:
To proactively monitor, conduct level 1 troubleshooting, and
escalate all incidents and problems raised within Network operation centre
(NOC) which will or has the potential to degrade bank services, and ensure
service delivery meet and exceed business customers expectations (availability, recoverability, security and
continuous improvement).
Main Responsibilities:
1.
Responsible for daily proactive monitoring, conducting
first level troubleshooting, resolution and escalation of all issues pertaining
to Data centre & DR infrastructure, Core banking services, Core network,
branch connectivity, ATM/POS, Self-service channels, power & cooling
utilities at HQ and branches.
2.
Responsible for managing all incidents and problems
logged into Manage Engine with regard to network, self-service, power and
cooling utilities from branches & HQ ensuring SLA(s) and customer
expectation are met.
3.
Preparations of daily, weekly, and monthly performance
statistics for the network and data centre infrastructure, status reports, and
graphical aids for ICT management. 4. Coordinate planning
and execution of routine maintenance tasks
Attributes:
1. Overall
good knowledge in networks, applications, data centre infrastructure,
self-service channels, power and cooling utilities monitoring and
troubleshooting.
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4. Good
observation and analytical skills.
5. Self-driven,
ability to go extra mile and making initiatives for continuous service improvement.
Qualifications and Experience:
1. At
least two years working experience in banking or telecommunications environment
preferably in service desk or NOC area.
2. Bachelor
degree in Computer Science or related discipline.
3. Professional
certification in ITIL is mandatory; CCNA, Self-service channels, Monitoring
tools training/ certification will be an added advantage.
4.
Preferably good Knowledge of MS-SQL Server, Oracle,
Java, Operating systems (Unix, Windows) , Excel, Word, PowerPoint, and Visio.
Senior Change Administrator
Job Title: Senior Change Administration
Reporting To: Senior Manager Service Management
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT Service, Product, Infrastructure etc Change Management
framework that meet and exceed business and customers’ expectations
(availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible
for planning, supervising, reporting and administration of CAB, the change
administration team in all issues/meetings pertaining to change management
& IT change governance framework.
2. Responsible
for applying a structured change management approach and methodology for the
people, technology and processes side change(s) caused by ICT systems, network,
processes, projects and other change efforts.
3. Responsible
for developing a set of actionable and targeted change management plans -
including communication plan, sponsor roadmap, coaching plan, training plan and
resistance management plan.
4. Conduct
readiness assessments, UAT results, evaluate change final results and present
findings in a logical and easy-to-understand manner. Identify potential people,
technology and processes side risks and anticipated points of resistance/flaw,
and develop specific plans to mitigate or address the concerns for all changes
administered within ICT department.
5. Accurately
communicates pertinent information. Assists in the development and
implementation of continuous service improvement programs/process both within
service management section and across ICT department.
6. Ensures
that weekly and monthly statistics, change progress and performance reports,
and graphical aids are completed and continually modified to meet the needs of
the ICT department.
7. Manage
operational costs; Perform cost-benefit and return on investment analyses for
proposed solutions or cost of achieving particular changes within ICT to aid management in making
implementation decisions.
8. Direct,
manage, develop and provide guidance to direct reporting staff; conduct
performance reviews and corrective action.
9. Defining,
reviewing and ensure compliance of Change Management policies, procedures,
guidelines and practices.
Attributes:
1.
Extensive knowledge in ITIL and Change management
framework. Good Knowledge in banking applications and operations.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least 5 years working experience in ICT &
banking environment preferably in Change, Configuration and Release sections.
2.
Bachelor degree in Computer Science, Information
technology or related discipline.
3.
Professional certifications in ITIL is mandatory,
Management, Flexcube, Sybrin, OPICS and/or Project Management certification
will be an added advantage.
Change
Administrator
Job Title: Change Administrator
Reporting To: Senior Change Manager
Location: Head Office
Job Purpose:
Provision of accurate, timely review and processing of Change
requests based on business priority, expedite changes to finalization while
assuring compliance with the Quality System procedures, ensuring documentation
of change requests and retention of change and configuration data into
specified repository or file systems.
Main Responsibilities:
1. Review
change requests for completeness and adherence to Quality Procedure, verify,
check and approve revised documents or change requests.
2.
Supervise all Flexcube, Network, Self-service channels,
Data centre infrastructure change activities from initial request through
technical review and implementation, organize and coordinate change
implementation plans.
3. Maintain
all change documents, archiving them, ensure retention of historical documents
for future use.
4. Provide
support and guidance on methods, procedures and requirements to change
implementers.
5. Assist
employees with document issuance, access and storage of records as requested.
6. Ensures
that weekly and monthly statistics, change progress and performance reports,
and graphical aids are completed and continually modified to meet the needs of
the ICT department.
7. Stay
up to date on and follow all procedures related to this job which can affect
the quality of products or services provided to customers.
Attributes:
1. Extensive
knowledge in ITIL and Change management framework. Good Knowledge in banking
applications and operations.
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4. Positive
self-esteem, Confident, good oratory and communication skills.
5. Ability
to present technical data in a comprehensive, yet clear manner.
Qualifications and Experience:
1.
At least three years working experience in ICT &
banking environment preferably in Change, Configuration and Release sections.
2.
Bachelor degree in Computer Science, Information
technology or related discipline.
3.
Professional certifications in ITIL is mandatory,
Project Management, Flexcube, Sybrin or OPICS certification will be an added
advantage.
Systems
Analyst (Core Applications)
Job Title: Systems Analyst
(Core Applications)
Reporting To: Service Desk Manager
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT services (Incident,
Complain and Communications
Management, Proactive Monitoring, ICT Service Requests etc.)
that meet and exceed business and customers’ expectations (availability,
recoverability, security and continuous improvement).
Main Responsibilities:
1.
Responsible for resolution and closure of all incidents
and problem logged into Manage Engine from branches & HQ on issues
pertaining to Core banking applications (Flexcube, Sybrin, SFI, Cregora, Opics,
Risk Management system etc).
Ensuring SLA(s) and customer
expectation are met.
2. Responsible
for preparation of daily, weekly, and monthly statistics, status reports, and
graphical aids and continuously improvise them so as to meet the needs of the
department.
3.
Accurately communicates pertinent information. Assists
in the development and implementation of continuous service improvement
programs/process both within service management section and across ICT
department.
4. Responsible
for ensuring compliance of Service Desk functions, policies, procedures,
guidelines and practices are followed by core applications end users.
5. Take
ownership of user problems and follow up the status of problems on behalf of
the user and communicate progress in a timely manner.
6. To
maintain a high degree of customer service for all support queries and adhere
to all service management principles , acting as a single point of contact for
all issues reported at service desk.
Attributes:
1. Extensive
knowledge in core banking applications (Flexcube, Sybrin, OPICS, Swift, Cregora
etc)
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3. Ability
to quickly understand new technologies’ benefits and how these may impact
current business practices.
4. Positive
self-esteem, Confident, good oratory and communication skills.
5. Ability
to present technical data in a comprehensive, yet clear manner.
Qualifications and Experience:
1. At
least 2 years working experience in banking operations environment preferably
in branches.
2. Bachelor
degree in Computer Science, Information technology or related discipline.
3.
Professional certifications in ITIL is mandatory,
Flexcube, Sybrin or OPICS certification will be an added advantage.
Systems
Analyst (LAM)
Job Title: Systems Analyst
(Logical Access Management)
Reporting To: Service Desk Manager
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT services (Incident,
Complain and Communications
Management, Proactive Monitoring, ICT Service Requests etc.)
that meet and exceed business and customers’ expectations (availability,
recoverability, security and continuous improvement).
Main Responsibilities:
1.
Act as a single point of contact for provision,
deletion and transfer of access requests for different applications such as
Flexcube, Sybrin, domain access, Cregora and etc.
2.
Responsible for resolution and closure of all
access requests fulfillment logged into Manage Engine from branches & HQ
ensuring SLA(s) and customer expectations are met.
3.
Custodian of Access Management document,
ensuring it’s constantly updated on quarterly basis, reviewing roles, as well
as getting signoff from management whenever a new system is introduced which
need access provision from Service desk.
4.
Accurately communicates pertinent information.
Assists in the development and implementation of continuous service improvement
programs/process both within service management section and across ICT
department.
5.
Responsible for ensuring compliance of local
access management functions, policies, procedures, guidelines and practices by
all stakeholders.
6.
Take ownership of user problems and follow up
the status of problems on behalf of the user and communicate progress in a
timely manner.
7.
To maintain a high degree of customer service
for all support queries and adhere to all service management principles, acting
as a single point of contact for all issues reported at service desk.
Attributes:
1. Good
knowledge in core banking applications (Flexcube, AD/Exchangeetc, Sybrin etc)
as well as branch operations.
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem, Confident, good oratory and
communication skills.
Qualifications and Experience:
1. At
least two years working experience in banking operations environment preferably
in branches.
2. Bachelor
degree in Computer Science or related discipline.
3.
Professional certification in ITIL is mandatory, Branch
operation training, Flexcube and Sybrin training/ certification will be an
added advantage.
Systems
Analyst (Support Applications)
Job Title: Systems Analyst
(Support Applications)
Reporting To: Service Desk Manager
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT services (Incident,
Complain and Communications
Management, Proactive Monitoring, ICT Service Requests etc.)
that meet and exceed business and customers’ expectations (availability,
recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible
for resolution and closure of all incidents and problem logged into Manage
Engine from branches & HQ on issues pertaining to banking support applications (BI &
Analytics /SAP, DMS , I & W & Archive systems, AD/Exchange &
collaboration (SCCM, SCOM), Recon Engine etc) Ensuring SLA(s) and customer expectations
are met.
2. Responsible
for preparation of daily, weekly, and monthly statistics, status reports, and
graphical aids and continuously improvise them so as to meet the needs of the
department.
3. Accurately
communicates pertinent information. Assists in the development and
implementation of continuous service improvement programs/process both within
service management section and across ICT department.
4. Responsible
for ensuring compliance of Service Desk functions, policies, procedures,
guidelines and practices are followed by support applications end users.
5. Take
ownership of user problems and follow up the status of problems on behalf of
the user and communicate progress in a timely manner.
6. To
maintain a high degree of customer service for all support queries and adhere
to all service management principles, acting as a single point of contact for
all issues reported at service desk.
Attributes:
1. Extensive
knowledge in core banking applications (BI & Analytics /SAP, AD/Exchange
& collaboration (SCCM, SCOM) etc)
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4. Positive
self-esteem, Confident, good oratory and communication skills.
5. Ability
to present technical data in a comprehensive, yet clear manner.
Qualifications and Experience:
1. At
least 2 years working experience in banking operations environment preferably
in branches or customer.
2. Bachelor
degree in Computer Science or related discipline.
3.
Professional certifications in ITIL is mandatory, BI
& Analytics /SAP, AD/Exchange & collaboration (SCCM, SCOM certification
or training will be an added advantage.
Senior Manager Branches Technology Support
Job
Title: Senior Manager Branches Technology Support
Reporting To: Head of Technology Services and Infrastructure
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT services at branches and HQ (Working Tools, ATM/POS and Power
Systems) that meet and exceed business and customers’ expectations
(availability, recoverability, security and continuous improvement).
Main Responsibilities:
1. Responsible
for planning, supervising, directing, reporting and administration if the team managing
branch working tools (Desktops, Laptops, Teller Printers, MFP’s, Photocopiers,
Flatbed scanners, Cheques Scanners, Agri-vouchers scanners, forex boards, Note
Machines: Detectors, Counting, Sorting, Strapping), asset management, branch
power systems and ATM/POS terminals.
2. Responsible
for managing the team in charge of Asset Management, Maintaining current
inventory, Managing of disposal process and managing the life cycle of branch
working tools.
3. Managing
the team responsible for supervision and
attendance of all planned maintenance activities such as preventive and
corrective maintenance at branches on desktop computers, fileservers, report
and teller printers, banknote counting machines, digital cheque scanners,
ultraviolent light detectors, CCTV and DVR/NVR gadgets, multifunctional
printers, forex digital displays, note binding machines etc.
4. Manage
/ Supervise Vendors (Quality Assurance) when conducting planned and unplanned
maintenance of working tools, ATMs & POS, Power utilities etc.
5. Ensures
that daily, weekly, and monthly statistics, status reports, and graphical aids
are completed and continually modified to meet the needs of the department.
6. Responsible
for Providing Level One (L1) support for UPS, Inverters, Generator & Solar
systems at branch and offsite ATMs locations.
7. Responsible
for planning, supervising and providing
Level two (L2) on-site support for ATMs & POS issues that are within NMB’s
responsibility: Power, Air-Condition, Network, KAL ATM software and vendor
management (SCI etc) on issues pertaining to ATM & POS incidents and
systems (e.g. KAL).
8. Manage
operational costs; Perform cost-benefit and return on investment analyses for proposed
solutions or cost of attaining particular service from suppliers, working tools
etc to aid management in making implementation decisions.
9. Manage
relationships with business units, vendors and respective service level
agreements.
10. Direct,
manage, develop and provide guidance to direct reporting staff; conduct
performance reviews and corrective action.
Attributes:
1. Good
knowledge in ATM, POS, Power, Computer & Security Peripherals, and other
branch supporting peripherals.
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3. Ability
to develop and grow people in a stimulating and motivating environment.
4. Ability
to quickly understand new technologies’ benefits and how these may impact
current business practices.
5. Positive
self-esteem, Confident, good oratory and communication skills.
6. Ability
to present technical data in a comprehensive, yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least five years working experience in banking
operations environment.
2.
Bachelor degree in Computer Science or related
discipline.
3.
Professional certification in ITIL is mandatory; MBA,
knowledge in banking operations, ATM/POS terminals and switch, Electrical
utilities like Gensets, UPS, Solar etc and self-service channels will be added
advantage.
Manager Branches IT Support
Job Title: Manager Branches IT Support
Reporting To: Senior Manager Branches Technology Support
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT Field Support services (Incident, Complain and Communications
Management, ICT Service fulfillment Requests etc.) that meet and exceed
business and customers’ expectations (availability, recoverability, security
and continuous improvement).
Main Responsibilities:
1.
Responsible for planning, supervising, reporting and
administration of the ICT Field support team and Branch working tools (
Desktops, Laptops, Teller Printers, MFP’s, Photocopiers, Flatbed scanners,
Cheques Scanners, Agri-vouchers scanners, forex boards, Note Machines:
Detectors, Counting, Sorting, Strapping).
2.
Responsible for Asset Management, Maintain current
inventory, Manage disposal process and managing the life cycle of branch
working tools.
3.
Responsible for managing all ICT Field support working
tools incidents and problems logged into Manage Engine from branches & HQ
ensuring SLA(s) and customer expectation are met.
4.
Responsible for supervision and attendance of all planned maintenance activities
such as preventive and corrective maintenance at branches on desktop computers,
fileservers, report and teller printers, banknote counting machines, digital
cheque scanners, ultraviolent light detectors, CCTV and DVR/NVR gadgets,
multifunctional printers, forex digital displays, UPS and power inverters,
power generators, note binding machines etc.
5.
Manage ICT Zone Support Officers: Prepare effective
Preventive Maintenance (PM) Schedule & logistics and periodic reporting and
feedback mechanism.
6.
Manage / Supervise Vendors (Quality Assurance) when
conducting planned and unplanned maintenance of working tools.
7.
Ensures that daily, weekly, and monthly statistics,
status reports, and graphical aids are completed and continually modified to
meet the needs of the department.
8.
Manage operational costs; Perform cost-benefit and
return on investment analyses for proposed solutions or cost of attaining
particular service from suppliers, working tools etc to aid management in
making implementation decisions.
9.
Manage relationships with business units, vendors and
respective service level agreements.
10.
Direct, manage, develop and provide guidance to direct
reporting staff; conduct performance reviews and corrective action.
Attributes:
1.
Good knowledge in branch working tools and other branch
Computer & Security Peripherals.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least four years working experience in banking
operations environment preferably in Field support teams.
2.
Bachelor degree in Computer Science or related
discipline.
3.
Professional certification in ITIL is mandatory;
Management, CCNA, and knowledge in branch operations, branch utilities support
will be an added advantage.
Branches
IT Support Administrator
Job Title: Branches IT Support Administrator
Reporting To: Manager Branches IT Support
Location: Head Office
Job Purpose:
Perform daily maintenance and support of NMB working tools at
HQ and branches, quality assurance of work done by suppliers and service
delivery that meet and exceed business and customers’ expectations
(availability, recoverability, security and continuous improvement).
Main Responsibilities:
1.
Responsible for daily and scheduled maintenance of HQ and Branch working tools ( Desktops, Laptops,
Teller Printers, MFP’s, Photocopiers, Flatbed scanners, Cheques Scanners, Agri-vouchers
scanners, forex boards, Note Machines: Detectors, Counting, Sorting,
Strapping).
2. Responsible
for updating and maintenance of Asset Management database, current inventory,
disposal process and managing the life cycle of branch working tools.
3. Responsible
for resolution and closure of support working tools incidents and problems
logged into Manage Engine from branches & HQ ensuring SLA(s) and customer
expectation are met.
4. Responsible
for attendance of all planned maintenance activities such as preventive and
corrective maintenance of working tools.
5. Supervise
Vendors (Quality Assurance) on site when conducting planned and unplanned
maintenance of working tools.
6. Ensures
that daily, weekly, and monthly statistics, status reports, and graphical aids
are completed and continually modified to meet the needs of the department.
Attributes:
1.
Good knowledge in branch working tools and other branch
Computer & Security Peripherals.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
Qualifications and Experience:
1.
At least 3 years working experience in banking
operations environment preferably in Field support teams.
2.
Bachelor degree in Computer Science or related
discipline.
3.
Professional certification in ITIL is mandatory;
knowledge in branch operations, branch utilities support will be an added
advantage.
Manager Branches Power Systems
Job Title: Manager Branches Power Systems
Reporting To: Senior Manager Branches Technology Support
Location: Head Office
Job Purpose:
To plan, organize and lead a team to deliver cost effective
and efficient ICT services (Incident, Complain and Communications Management,
Proactive Monitoring, ICT Service Requests etc.) that meet and exceed business
and customers’ expectations (availability, recoverability, security and
continuous improvement).
Main Responsibilities:
1.
Responsible for planning, supervising, reporting and
administration of the ICT Field support team which manages branch power
utilities (Uninterruptible Power Supply (UPS), Generators, Power Inverters and
Solar Power sources).
2.
Manage / Supervise Vendors (Quality Assurance) when
conducting planned and unplanned maintenance of power systems.
3.
Responsible for managing all power systems incidents
and problems at branches ensuring they are logged into Manage Engine for both
branches & HQ, ensuring SLA(s) and customer expectation are met.
4.
Responsible for supervision and attendance of all
planned maintenance activities such as preventive and corrective maintenance at
branches of UPS and power inverters, power generators, Solar power utilities as
well attending all emergency power incidents and failures on site.
5.
Ensures that daily, weekly, and monthly statistics,
status reports, and graphical aids are completed and continually modified to
meet the needs of the department.
6.
Responsible for ensuring power utilities and
wiring/cabling at server rooms, data cabinets and ATM rooms (onsite) are well
managed and in compliance with agreed corporate standards.
7.
Manage operational costs; Perform cost-benefit and
return on investment analyses for proposed solutions or cost of attaining
particular services, devices or support for Power systems etc to aid management
in making implementation decisions.
8.
Manage relationships with business units, vendors and
respective service level agreements.
9.
Direct, manage, develop and provide guidance to direct
reporting staff; conduct performance reviews and corrective action.
Attributes:
1.
Good knowledge in Generators, UPS, Solar and Inverters
and other branch supporting peripherals.
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to develop and grow people in a stimulating and
motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
6.
Ability to present technical data in a comprehensive,
yet clear manner.
7.
Good understanding of the organization’s goals and
objectives.
Qualifications and Experience:
1.
At least 5 years working experience in operations
environment preferably in Electrical and power utilities Field supports teams.
2.
Bachelor degree in Electrical Engineering, Power
Systems or related discipline.
3.
Professional certification in ITIL is mandatory;
Management and knowledge in branch/site(s) operations, Power utilities support
will be an added advantage.
Branches
Power Systems Administrator
Job Title: Branches Power Systems Administrator
Reporting To: Manager Branches Power Systems
Location: Head Office
Job Purpose:
Deliver cost effective and efficient ICT Field Support
services (Incident, Complain and Communications Management, ICT Service
fulfillment Requests etc.) that meet and exceed business and customers’
expectations (availability, recoverability, security and continuous
improvement).
Main Responsibilities:
1. Responsible
for maintenance and support of all branch power utilities (Uninterruptible
Power Supply (UPS), Generators, and Power Inverters and Solar Power sources).
2. Supervise
Vendors (Quality Assurance) when conducting planned and unplanned maintenance
of power systems.
3. Responsible
for resolving all power systems incidents and problems at branches ensuring
they are logged into Manage Engine for both branches & HQ, ensuring SLA(s)
and customer expectation are met.
4. Responsible
for attendance of all planned maintenance activities such as preventive and
corrective maintenance at branches of UPS and power inverters, power
generators, Solar power utilities as well attending all emergency power
incidents and failures on site.
5. Ensures
that daily, weekly, and monthly statistics, status reports, and graphical aids
are completed and continually modified to meet the needs of the department.
6. Responsible
for ensuring power utilities and wiring/cabling at server rooms, data cabinets
and ATM rooms (onsite) are well managed and in compliance with agreed corporate
standards.
Attributes:
1. Good
knowledge in branch power utilities and other branch Computer & Security
Peripherals.
2. Committed
to the values of integrity, accountability, transparency, scientific rigor and
drive.
3. Ability
to develop and grow people in a stimulating and motivating environment.
4.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
5.
Positive self-esteem, Confident, good oratory and
communication skills.
Qualifications and Experience:
1. At
least 3 years working experience in banking operations environment preferably
in power utilities support.
2. Bachelor
degree/Advanced Diploma in Electrical Engineering, Power Engineering or related
discipline.
3.
Professional certification in ITIL is mandatory;
knowledge in branch operations, branch utilities support will be an added
advantage.
Systems
Analyst (ATM/POS Support)
Job Title: Systems Analyst (ATM/POS Support)
Reporting To: ATM & POS Manager
Location: Head Office
Job Purpose:
Perform daily maintenance and support of NMB ATM/POS
infrastructure at HQ and branches, quality assurance of work done by suppliers
and service delivery that meet and exceed business and customers’ expectations (availability,
recoverability, security and continuous improvement).
Main Responsibilities:
1.
Perform daily maintenance and administration of the ATM
& POS infrastructure and vendor management (SCI etc) on issues pertaining
to ATM & POS incidents and systems (e.g. KAL).
2.
Provide Level two (L2) on-site support for ATMs &
POS issues that are within NMB’s responsibility: Power, Air-Condition, Network,
KAL ATM software.
3.
Responsible for installation of new ATM / POS on site
and provision of ATM and KAL software operational training to branch ATM
custodians.
4.
Resolve all ATM & POS incidents and problems logged
into Manage Engine from branches & HQ ensuring SLA(s) and customer
expectation are met.
5.
Manage Escalations to Vendors and follow-up for ATM /
POS issues that are outside NMB’s responsibility: Hardware replacement, etc.
6.
Ensures that daily, weekly, and monthly statistics,
status reports, and graphical aids are completed and continually modified to
meet the needs of the department.
Attributes:
1.
Good knowledge in ATM/POS terminals, ATM switch, and
card products such as Master Card , Card less products and ATM Monitoring tools
etc
2.
Committed to the values of integrity, accountability,
transparency, scientific rigor and drive.
3.
Ability to quickly understand new technologies’
benefits and how these may impact current business practices.
4.
Positive self-esteem, Confident, good oratory and
communication skills.
Qualifications and Experience:
1.
At least 3 years working experience in banking
operations environment preferably in ATM/POS Field support teams.
2.
Bachelor degree in Computer Science, Information
Technology or related discipline.
3.
Professional certification in ITIL is mandatory;
knowledge in branch operations, branch ATM/POS, ATM Switch will be an added
advantage.