Open to Internal and External Candidates

                    Position Title
Operations Airport Assistant (Three Positions)  
                          Duty Station
 Dar es Salaam, Region
 General Service Staff, Grade G4
            Type of Appointment
 Six months, with possibility of extension
        Estimated Start Date
 As soon as possible

                    Closing Date 
 May 11th, 2016

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.



Under the general supervision of the Chief of Mission, under the direct supervision of the Operations Officer, and in coordination with Senior Operations Assistant, the incumbent is responsible for performing resettlement operations duties in compliance with IOM established procedures to ensure orderly and timely movements of refugees and migrants the incumbent will carry out the following duties and responsibilities:

Core Functions / Responsibilities:

1.    Transmit IOM Travel documents from IOM office to the airport for the migrants departing, or transiting Julius Nyerere International Airport, (JNIA).
2.    Arrange for USRAP promissory notes and Canadian warrants to be signed prior to departure from (JNIA).
3.    Liaise with airlines regarding pre-check-in procedures for IOM groups.
4.    Coordinate migrants’ transportations between the terminals, hotels and (JNIA).
5.    Check airline tickets and verify travel documents and migrants’ identities prior to check-in.
6.    Arrange check-in of the migrants departing (JNIA) assisting with bags, providing ID verification, leading departing migrants through customs and immigration.
7.    Tag refugee baggage.
8.    Ensure that relevant airport services are accessed for cases with special needs; including medical and unaccompanied minors.
9.    Liaise with airlines, immigration, airport authorities on procedures for IOM passengers.
10.  Arrange for meals and accommodation as necessary for all IOM passengers in case of delay with departure.
11.  Inform Operations Assistants of any flight changes, cancellations.
12.  Confirm departures to Operations Assistants, and provide bag count for transmitting the data to the receiving IOM mission.
13.  Assist with arrival formalities to returning migrants at (JNIA) and arrange for ground transportation.
14.  Report on arriving migrants to Operations Assistants, and IOM sending missions.
15.  Reports on the costs incurred by arriving migrants to Operations Assistants and sending IOM missions for proper settlement.
16.  Perform any other duties assigned that may be assigned from time to time

Required Qualifications and Experience


  • Bachelor’s Degree in social sciences or business administration or any other related field, accompanied with 2 years working experience or;
  • High school diploma and 4 years of working experience.
  • IATA Standard diploma or airline relater field.
  • Three years of resettlement or airline experience, such as experience working with actors involved in movements: RSC, UNHCR, airport authorities.
  • Computer Literacy & proficiency in Ms Windows XP and 2007, Ms Office 2007, 2010, Database and Ms Access.
  • Overall knowledge of USRAP, Australian, Canadian, and European IOM resettlement procedures, a critical added advantage.
  • Ability to read, understand and apply written instructions and guidelines; interpret instructions and resolve work related problems; detect input/output errors; perform basic arithmetical calculations.
  • Accuracy in handling and reporting data.

  • Delivers on set objectives in hardship situations
  • Effectively coordinates actions with other implementing partners
  • Maintains confidentiality and discretion in appropriate areas of work

Fluency in English and Kiswahili is required.

Required Competencies


  • Accountability – takes responsibility for action and manages constructive criticisms
  • Client Orientation – works effectively well with client and stakeholders
  • Continuous Learning – promotes continuous learning for self and others
  • Communication – listens and communicates clearly, adapting delivery to the audience
  • Creativity and Initiative – actively seeks new ways of improving programmes or services
  • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
  • Performance Management – identify ways and implement actions to improve performance of self and others.
  • Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
  • Professionalism -  displays mastery of subject matter
  • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological Awareness - displays awareness of relevant technological solutions;
  • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

How to apply:

Interested candidates should fill in the PH form, submit CV and cover letter indicating Vacancy Notice number with 3 professional references and contacts to

Or send applications to the address below;

International Organization for Migration Mission in the United Republic of Tanzania
Slipway Road, off Chole Road, Plot # 1365 Msasani. PO Box 9270 Dar es Salaam, Tanzania

Kindly note only shortlisted candidates will be contacted.

Posting period:

From 28.04.2016 to 11.05.2016