WORKFORCE MANAGEMENT AND CONSULTANCY
EMPLOYMENT OPPORTUNITIES
POSITION: Customer Service Officer/ Client Care Services
CLIENT: A new international hospital
SUMMARY
The Customer Relations Manager is responsible for managing the front desk, patient relations and housekeeping. He / She will be responsible for monitoring and ensuring patient satisfaction with the services provided; identifying and resolving patient and family member concerns and problems.
RESPONSIBLILITIES AND DUTIES
1. Ensures that the department functions are run smoothly and in compliance with JCIA.
2. Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
3. Analyses statistics or other data to determine the level of hospital’s customer service.
4. Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
5. Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
6. Perceives and interprets patient needs and translates them into effective solutions.
7. Responds to the needs of the patients by ensuring immediate action.
8. Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
9. Refers complaints of a serious nature to Complaints Review Committee / Quality Control Section and follow up their analysis.
10. Follows up action taken in case where required.
11. Develops the departmental budget and contributes to fiscal planning.
12. Attends meetings and participates on committees as required.
13. Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
14. Develops policies and procedures to promote establishment and maintenance of meaningful communications between patients, families and staff.
15. Initiates steps to improve the departmental functioning.
EDUCATION AND EXPERIENCE
• Degree
• 3 years of relevant experience
• Excellent telephone and written communication skills
• Critical thinking, problem solving and analytical skills
• Effective people management, negotiation and motivational skills;
• Computer literacy – MS Office package
HOW TO APPLY
• Send your CV to; info@workforceconsult.com
• Only the shortlisted candidates to be contacted
DEADLINE
• 3rd July 2015
============
EMPLOYMENT OPPORTUNITIES
POSITION: Customer Service Officer/ Client Care Services
CLIENT: A new international hospital
SUMMARY
The Customer Relations Manager is responsible for managing the front desk, patient relations and housekeeping. He / She will be responsible for monitoring and ensuring patient satisfaction with the services provided; identifying and resolving patient and family member concerns and problems.
RESPONSIBLILITIES AND DUTIES
1. Ensures that the department functions are run smoothly and in compliance with JCIA.
2. Collects data and information about patient care concerns, needs and problems and implement appropriate corrective actions.
3. Analyses statistics or other data to determine the level of hospital’s customer service.
4. Prepares reports and analyses highlighting progress, adverse trends and suggesting appropriate recommendations or conclusions.
5. Responds to customer requests and questions regarding services, products and account information. Analyzes and rectifies customer concerns using established procedures.
6. Perceives and interprets patient needs and translates them into effective solutions.
7. Responds to the needs of the patients by ensuring immediate action.
8. Supports employee involvement in decision making and problem solving and facilitates dialogue between patients, physicians, nurses and administrative managers to resolve patient complaints and problems.
9. Refers complaints of a serious nature to Complaints Review Committee / Quality Control Section and follow up their analysis.
10. Follows up action taken in case where required.
11. Develops the departmental budget and contributes to fiscal planning.
12. Attends meetings and participates on committees as required.
13. Enhances professional growth, training and development through participation in educational programs, current literature, in service meetings and workshops.
14. Develops policies and procedures to promote establishment and maintenance of meaningful communications between patients, families and staff.
15. Initiates steps to improve the departmental functioning.
EDUCATION AND EXPERIENCE
• Degree
• 3 years of relevant experience
• Excellent telephone and written communication skills
• Critical thinking, problem solving and analytical skills
• Effective people management, negotiation and motivational skills;
• Computer literacy – MS Office package
HOW TO APPLY
• Send your CV to; info@workforceconsult.com
• Only the shortlisted candidates to be contacted
DEADLINE
• 3rd July 2015
============
Job Category
Other
Industry
Medical/ Pharma/ Biotech/ Healthcare
Qualifications
Degree
Experience
3 YEARS
Company Name
WORKFORCE MANAGEMENT AND CONSULTANCY
Apply To
info@workforceconsult.com
CITY
Dar es salaam
Country
Tanzania
Email
info@workforceconsult.com
Deadline
3rd July 2015
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