The Website Coordinator is a full-time position responsible for working with the Communications Manager and team to increase the reach and impact of AWID’s knowledge production and advocacy through strategic high quality online communications. This is a new position primarily responsible forcontent management of www.awid.org and multilingual e-newsletters and email outreach. The incumbent will work closely with AWID’s IT team for technical website support and a dedicated web development company for ongoing website maintenance and support. The incumbent will also coordinate closely with AWID´s Production and Program teams involved in sourcing and producing content for the web and the periodic e-newsletters.
Reports to: Communications Manager
****Work location:****work location of the position is virtual/no preference

QUALIFICATIONS

Experience:
At least 4-6 years experience:
  • In an online communications role, preferably in a women’s rights or human rights/social justice setting
  • Implementing online communication strategies
  • Developing and managing content for a multilingual website
  • Coordinating website design and development projects
  • Managing and monitoring email newsletters and campaigns using an online email marketing program
Academic Qualifications:
  • University degree in communications or related field
Expertise & Skills:
  • Knowledge of internet culture and close familiarity with the tools and landscape of the online world
  • In-depth knowledge of open source content management systems; experience with Drupal strongly desired
  • Experience with Constituency Relationship Management Systems, preferably CiviCRM
  • Ability to measure web trends using tools such as Google Analytics and email outreach metrics
  • Bilingual in English and French or Spanish
  • Excellent project management skills
  • Proactive and able to work with minimal supervision
  • Strong problem-solving skills
  • Keen attention to detail
  • Strong interpersonal skills including strong verbal communication skills in English
****Assets****:
  • Training on women´s rights and gender equality or human rights
  • Experience in basic multimedia production for the web
  • Knowledge of online marketing techniques including best practices for SEO and SEM
  • Trilingual (English, French, Spanish)
  • Courses in writing for the web
  • Experience working in a decentralized, virtual organization

RESPONSIBILITIES:

****Overall Online Communications****
  • Contributes to the implementation of online communication strategies and plans
  • Tracks trends in website design and development and email outreach and proactively shares ideas for improvement to awid.org and AWID’s e-newsletters and other emails.
Website
  • Maintains and oversees the overall functioning of www.awid.org and other AWID websites as needed.
  • In line with the website management guidelines, uploads regular content to awid.org and other AWID websites and undertakes quality control of the daily content posted by AWID program teams.
  • Ensures all pages on awid.org and other AWID websites contain up to date text and visuals as well as weekly featured content
  • Copy edits and/or drafts text for website landing pages and short introductions to content as needed following web writing best practices
  • Coordinates translations of short website texts as needed.
  • In line with agreed editorial priorities, highlights and cross promotes relevant content on website home, landing pages and others
  • In line with agreed priority audiences, find innovative ways to promote awid.org and other AWID websites among existing AWID audience groups and online communities and develop new ways to reach out to new audiences.
  • Identifies website issues and coordinates their resolution with the IT team and website development agency. Does basic troubleshooting where possible.
  • Provides content management system support and training to relevant AWID staff as required
  • Acts as the main focal point for the website development agency
  • In close collaboration with the Communications Manager, plans and coordinates future development of the website based on overall AWID needs and specific program goals and in line with new technologies and CMS updates
  • In close collaboration with the Communications Manager, IT team and website development agency, contributes to the planning, development, design and launch of new AWID websites as needed.
  • Reviews statistics and monitors analytics, prepares regular monthly performance reports and prepares data for donor reporting purposes as needed.
****E-Newsletters****
  • Produces AWID’s weekly e-newsletters in multiple languages and other occasional emails as required based on pre-selected content by AWID´s editorial team
  • Coordinates changes and future developments of the e-newsletters and email templates.
  • Reviews statistics and monitors performance of AWID´s weekly e-newsletters and other email outreach efforts.
Organizational Processes and Individual Work Planning
  • Actively participates in the Communications team efforts including team meetings, biweekly coordination calls, and strategy and evaluation meetings
  • Maintains strong working relations with staff in other AWID teams to ensure accountability and effective coordination of website deliverables
  • Shares information/knowledge and actively participates in staff, and general organizational meetings
  • Develops and monitors an individual work plan that will document the timeline, requirements and deadlines for all tasks and deliverables
  • Maintains professional conduct, confidentiality and ethical standards