Hotelreceptionist
If you enjoy meeting and helping all kinds of people, this could be a great job for you.
Hotel receptionists make guests feel welcome, manage room bookings (also known as reservations) and deal with requests that guests make during their stay.
A hotel receptionist also needs to be friendly and professional at all times, be able to look after several things at once and always stay calm, sometimes under pressure.
As a hotel receptionist, your main duties would include:

Nafasi za Kazi KADCO (Kilimanjaro Airports Development Company)



  • dealing with bookings by phone, e-mail, letter, fax or face-to-face
  • completing procedures when guests arrive and leave
  • choosing rooms and handing out keys
  • preparing bills and taking payments
  • taking and passing on messages to guests
  • dealing with special requests from guests (like booking theatre tickets or storing valuable items)
  • answering questions about what the hotel offers and the surrounding area
  • dealing with complaints or problems.
In most hotels, you would use a computerised system to book rooms and to keep details of bookings and available rooms up to date. You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts).
In small hotels, your duties may include other tasks such as showing guests to their rooms and serving drinks in the bar.
Skills,interests and qualities
As a hotel receptionist you will need to have:
  1. excellent written and spoken communication skills
  2. strong customer service skills
  3. a friendly and professional telephone manner
  4. the ability to adapt to different guests
  5. patience and tact
  6. the ability to stay calm under pressure and look after several things at once
  7. good problem solving skills
  8. the ability to use computerised technology
  9. a methodical approach to your work
  10. accuracy and attention to detail.
Main
responsibilities
1.      Deliver excellent customer service, at all times
2.      Assist in keeping the hotel reception area clean and tidy, at all times
3.      Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
4.      Administer all reservations, cancellations and no-shows, in line with company policy
5.      Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
6.      Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety
7.      Conduct regular security checks throughout the day and report any security issues to line manager
8.      Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
9.      Provide reports, as required, for housekeepers and management
10.  Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
11.  Maintain personal knowledge by completing in-house training and workbooks
12.  Always adhere to all company policies and procedures and licensing laws
13.  Be involved and contribute at team meetings
14.  Carry out instructions given by the management team and head office
15.  Greet clients, visitors and guests as they enter into office
16.   Provide information regarding products or services of the company
17.   Answer inquiries regarding services and availability of the personnel
18.  Schedule, reschedule and cancel appointments
19.  Answer telephone calls and transfer calls to the appropriate person
20.   Provide information to callers over the telephone
21.  Respond to emails and office correspondence
22.  Update employee attendance and visitors’ records
23.  Assist visitors in filling out forms
24.  Perform basic bookkeeping and record keeping duties
25.   Update shift diaries and report maintenance issues
26.  Perform light maintenance on equipment
27.  Monitor, stock and restock office machines
28.   Perform data entry and filing activities
29.   Keep work area clean and tidy on a constant basis
30.   Sort and distribute incoming mail
31.  Assist in resolving clients’ issues and complaints
32.  Manage inventory of office supplies and equipment
33.  Order supplies and equipment when required
34.  Schedule staff appointments with clients or company representatives
35.  Liaise between departments and provide clerical support

Nafasi za kazi NECTA Nafasi ziko Nyingi


Additional Tasks for Medical Receptionists
• Take patient demographics and insurance information
• Ensure that patients and visitors are educated on the clinical procedures and policies
 All applications accompanied with cover letter, photocopies of certificates and CVs to be sent to undersigned address, email us thru APPLY NOW MANAGING DIRECTOR
KILIMANJARO SAFARIS LODGE
P.O.BOX 1969
MOSHI
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