Head of Health Services
Department: Programs
Job Title: Head of Health Services
Section: Health Services
Reports to: Director of Program
Supervises: Quality Assurance Manager
Training
& Curriculum Coordinator
Date August, 2015
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1. KRA – Manage performance of the Health services team,
ensuring clarity of each team member’s responsibilities, work plans,
individual MBOs and personal development plans
·
Provide biennial reviews and reports on staff performance
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2. KRA – Lead development and implementation of annual health
services marketing plan
·
Develop annual marketing plan for health services in line
with program needs and goals
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Develop and oversee implementation plans for expanding
franchise services to new health areas and new geographic areas across
Tanzania
·
Ensure the branding, promotion, and demand creation goals
for franchised network are achieved
·
Provide feedback to the Programs Team on network, outreach,
and medical detailing strategies
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3. KRA – Ensure adherence to quality assurance standards
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Oversee a team of QA technical staff to ensure high quality
of health services and adherence to governmental and international QA
standards.
·
Ensure regular training on quality aspect of health services
staff in HQ and in the field
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4. KRA –Develop SOPs for health services and ensure compliance
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Oversee development and enforce SOPs, protocols, franchise
agreements and critical franchising tools, job aids and other materials
·
Ensure the social franchise and outreach services is managed
to PSI global standards and in adherence to SOPs, protocols, franchise
agreements and critical franchising tools. Apply best practices at scale
across social franchise networks and services
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5. KRA – Contribute to development of performance goals and
reward scheme for franchise network and outreach teams and oversee
implementation
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Set performance goals and reward scheme for franchise
network and outreach teams in
cooperation with Programmes and Finance and Administration Teams
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In coordination with Communications team develop reward
scheme for IPC workers
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6. KRA –Translate training curriculum developed by programs
into a training plan and oversee implementation
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Oversees the development and implementation of training plan
to service providers and PSI QA staff. Ensure training activities are
conducted as per plan in terms of delivery and budget
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7. KRA –Develop and manage department budget
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Develop and manages department budgets including monitoring
spend rates to ensure no over spending, under spending or erroneous spending
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8. KRA – Contribute to
programmatic reports, donor reports and proposal development
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Provide assistance to the Deputy Director of Social
Marketing for consolidated report on a monthly basis. Provide health services
inputs when required/requested
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Routinely document lessons learnt to analyse franchise
network and outreach teams' achievements
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9. KRA – Ensure
implementation of cost efficient and effective PSI processes
·
Improve the efficiency of health services department by
effectively leveraging staff and resources. Devise strategies to increase
synergies/collaboration among PSI Tanzania various departments and programs
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10. KRA – Develop and
manage external stakeholder relations, including regional/local governments
and regional partners
·
Demonstrate a clear understanding of donor and governmental
deliverables and requirements. Promptly
respond to ad-hoc requests from government partners, donors and others
·
Represent PSI to donors, franchise members, partners, MoHSW
and other key stakeholders for health services related activities when
required
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Academic & Professional Qualification
Masters degree –
marketing, management or economics
Relevant working
experience:
1-2
years – with health facilities (reproductive health or child illnesses
preferred)
3-5 years – Management experience
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Masaki Msasani Peninsula,Haile
Selasie Road,
P.O.Box 33500
Dar Es Salaam-Tanzania
phone : +255-22 2602742-5
fax:+255-22 2602741
e-mail:info@psi.or.tz
Selasie Road,
P.O.Box 33500
Dar Es Salaam-Tanzania
phone : +255-22 2602742-5
fax:+255-22 2602741
e-mail:info@psi.or.tz
Website: http://www.psi.or.tz