Job Ref No : 7110000
Job Title : Application Administrator
Post(s) : 1
Report To : Senior Application Administrator
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
This job seeks to provide best services to all customers that use business applications under HIS in order to ensure efficient and effective run of the daily business operations for the optimum business
performance
Key Responsibilities:
• Maintain Reference data of all Application System by taking the ownership of the reference data and manipulate when necessary.
• Maintain Tariffs for all systems by defining in the system and testing them before putting in productions.• Maintain user profile, privileges and access rights all Application Systems in accordance to the laid down procedures by assigning proper rights to all users.
• Monitor performance of all applications by periodically review the logs and checking system daemons and background process.
• Ensure smooth running of all Business Application Systems by checking all required background processes and starting & stopping them whenever necessary.
• Monitoring running application by making sure that users are able to access the application and do what they are suppose to do.
• Smooth Roll-out of new and new Versions of Business application systems by configure them in testing environment and test them before putting in production.
• Ensure the smooth flow of all inputs to the Business Application Systems by collecting all input required such as CDR files process them and load them into the database.
• Keep management appraised on potential risks by providing early warning report.
• Ensure that all structures, procedures, processes, instructions on Quality Management System are properly documented, maintained and implemented by preparing a standard process and procedures.
Key Qualifications / Experience / Skills:
• University Degree in Computer science/ Electronics or equivalent qualification 2. At least three
• years experience in IT Operations in reputable organization
• Knowledge in Data Base and Linux/Unix Certifications is an Added Advantage
• Conversant with SQL/PLSQL Language.
• User level knowledge on Unix/Linux OS
• Stress tolerant, practical, emotional control, integrity, logistical and decisive
Able to work without supervision with good judgment and to work under pressure.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
==============
Job Ref No : 7120000
Job Title : ICT Security Engineer IDC
Post(s) : 2
Report To : ICT Security Manager
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
The ICT security Engineer works on providing secure ICT infrastructure and application usage to National Internet Data Centre and customer infrastructure connecting to data centre. The scope of the position include safeguarding ICT systems managed by TTCL core network and the information Services and their associated processes from internal and external threats and ensure that TTCL Data centres and Network complies with statutory and regulatory requirements regarding information and network access, security and privacy.
Key Responsibilities
• Coordinate the development of ICT security policies, standards and procedures. Work with key IT and Network offices, data custodians and governance groups in the development of ICT security policies.
• Enforce ICT security policies across National Internet Data centre and ICT customers.
• Develop and implement an Incident reporting and response system to address security breaches, respond to policy violations, or complaints from internal and external users.
• Develop and implement an ongoing risk assessment program targeting ICT security and privacy matters; recommend methods for vulnerability detection and remediation and perform vulnerability testing.
• Configure and monitor TTCL Data centre security.
• Conduct information security awareness to TTCL staff and partners.
• Protect systems by defining access privileges, control structures and resources and Configuring accesses control systems to prevent unauthorized access to TTCL systems.
• Protect the network by defining, configuring and monitoring intrusion detections, content filtering and malware protection systems.
• Plan design and configure firewalls and access list to protect TTCL network and Data Centers from internal and external attacks.
• Ensure system backup is performed and data sent offsite to all TTCL critical servers.
• Resolve all reported security incidents at TTCL data centres and corporate networks and take actions to prevent recurrence on future.
• Plan, Develop, document, implement and update business continuity and disaster recovery plan for critical ICT systems.
• Implementing and maintaining security controls to ICT systems.
• Maintains quality service by following organization and industry standards.
• Perform penetration testing to TTCL systems and recommend remediation.
• Work with TTCL project managers in designing, installing and configuring ICT security systems for TTCL and customers.
• Deploy and manage effective Anti Intrusion and anti malware systems. Monitor intrusion and malware attempts and recommend appropriate measures to be taken against the offenders. Work with others to periodically test the strength of deployed systems.
• Protect TTCL against software piracy in terms of the software used at the organization as well as software developed by TTCL for use outside the organization.
• Carry out any other reasonable duty as may be assigned that is consistent with the nature of the job and its level of responsibility.
Key Qualifications / Experience / Skills
• University Degree in Computer science/Electrical/Electronics/
• Telecommunications Engineering or equivalent qualification
• At least two (2) years experience in ICT security or systems administration in a highly reputable organization.
• Knowledge of IT operations and security frameworks ITIL v3 ISO-27001.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
=================
Job Ref No : 7130000
Job Title : Systems and Database Administrator-IDC
Post(s) : 8
Report To : Manager IT operations
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
The job is responsible for installation/configuration, operation, and maintenance of systems hardware and software, databases and related infrastructure including technical research and development for innovation continuity within the infrastructure and also to ensures system hardware, operating systems, software, databases for Internet Data Centre are adhered to organizational procedures and values to staff and customers facilitation. It requires working 8 hours shift 24/7
Key Responsibilities
• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, interfaces etc. in accordance with standards and project/operational requirements.
• Contribute to and maintain system standards.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups and other automated jobs.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide other support per request from various constituencies. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Perform periodic performance reporting to support capacity planning.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintaining and update the installation, configuration and troubleshooting documentation.
• Evaluate, test and apply updates and patches to assigned applications on a schedule basis.
• Troubleshoot, resolve and document issues and changes related to assigned applications.
• Communicate effectively with all stakeholders and users to address application issues, upgrades and changes.
• Research, propose and implement systems enhancements that will improve the reliability, features and performance of the assigned systems and applications.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Learn new applications, technologies, and processes as they relate to the customer needs.
• Become knowledgeable of the capabilities of all major applications, databases and operating systems, having a clear understanding of their capabilities and how they interact to identify additional integration opportunities.
• Collaborate with users to identify needs and gather requirements for reporting, enhancements, changes, etc. as they pertain to assigned applications. Provide consistent and reliable support to the users and provide training and documentation for optimal use of the application.
Key Qualifications / Experience / Skills
• University Degree in Computer science/Electrical/Electronics/Telecommunications Engineering or equivalent qualification
• At least two (2) years experience in systems administration in a highly reputable organization.
• Strong knowledge of IT operations and Business Support Systems.
• Knowledge in computer operations LINUX, Windows 2010 working environments and Exchange Server 2010
• Networking knowledge preferably Microsoft and Cisco networking
• Database knowledge specifically MSSQL or oracle.
• Proficient with independently troubleshooting, researching and resolving technically challenging problems involving integrated systems.
• Systems Administration/System Engineer certification in Unix and Microsoft is an added advantage
• Innovative for original solutions for job.
• Able to Investigate customer wishes and needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
• Attentive in listening, as demonstrated by the capacity to pick up significant information from verbal communications; continuing to ask questions; investigating reactions.
• Proper judgment to involve other parties at the right time and drawing correct and realistic conclusions based on the information available
• Identifying problems; recognizing significant information; making connections between data; tracing possible causes of problems; investigating relevant data. Capable to participate in multi-domain root cause analysis activities.
• Standing back from day-to-day activities; concentrating on major issues and long-term policy.
• Presentation and advisory skills for technical and non technical audiences
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
=================
Job Ref No : 7140000
Job Title : Power & Cooling Engineer - IDC
Post(s) : 2
Report To : Manager IDC/NMC
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
To ensure availability of Internet Data Center (IDC) Services by providing operations and maintenance support for Power and Air Conditioning Systems according to IDC standards.
Key Responsibilities
• Operate and maintain Power & Air Conditioning Systems in accordance with MRIs to attain higher availability of systems and services in conformity with IDC standards.
• Register, analyze and resolve incidents by performing root cause analysis and implement remedies in coordination with higher-level support teams including suppliers’ support lines.
• Perform installations and terminations of power supply on equipment or equipment racks.
• Perform Provisional Acceptance Tests (PAT) for newly installed systems.
• Monitor the performance of Power and Air Conditioning Systems and solutions to improve the KPIs.
• Timely provide incidence progress reports and monthly performance reports of the systems.
• Implement Work Orders and timely provide relevant feedbacks.
Key Qualifications / Experience / Skills:
• Bachelor degree or equivalent level gained through experience in Electrical or Mechanical Engineering.
• Minimum of two (2) years working experience in Telecommunications or Industrial Power/Air Conditioning Systems.
• Registered Engineer
• Computer literate with ability to use Microsoft Office Applications.
• Expertise in the following technology domains:
a. High Voltage and Low Voltage Systems
b. Generators (Engines & Alternators) and Transformers
c. Un-interruptible Power Systems, Rectifiers and Inverters
d. Cooling Plants and Air Conditions
e. Industrial Lighting Systems f. Programmable Logic Control (PLC)
g. Performance Monitoring Systems
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
==============
Job Ref No : 4501311
Job Title : IP Engineers
Post(s) : 24
Report To : Technical Leader – Switching & Data / ARM - Network
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
To ensure availability and continous improvement of quality of service for Voice & Data Services by providing operations and maintenance support for the Voice, IP/MPLS and Broadband Networks and provision of support to customers.
Key Responsibilities
• Operate and maintain Voice & Data Network systems in the region to meet high quality network KPIs and service standards.
• Register, analyze and resolve incidents by performing root cause analysis and implement changes in coordination with higher-level support teams including suppliers’ support lines.
• Implement changes (expansions, upgrades or downgrades) on the systems/network and provide reports in line with change management process.
• Perform installations of network equipment and configurations of voice and data systems.
• Perform Provisional Acceptance Tests (PAT) for newly installed systems or applications.
• Support the testing and introduction of new services.
• Monitor network and system performance and provide solutions to improve the KPIs.
• Timely provide incidence progress reports, monthly performance, and capacity management reports.
• Implement Work Orders, configure customers’ CPEs and Networks, commission and handover newly installed links or sites the customers, and promptly initiate billing of the services.
• Provide 24/7 service support to customers.
Key Qualifications / Experience / Skills:
• Bachelor degree or equivalent level in Telecommunications, Electronics, Electrical, Information Technology or Data Communications Engineering.
• Experience with Telecommunications/ICT operations and maintenance support.
• Minimum of two (2) years working experience in telecommunications industry or excellent pass grade from the University/College.
• Good understanding of Telecommunications or ISP network architecture (IMS, NGN, PSTN, Internet, IP, MPLS, Metro Ethernet).
• CCNA level or equivalent certification.
• Expertise in at least one or multiple of the following technology domains: Voice Network
a. IMS/NGN Voice Systems (Media Gateway, MSAN, IP DSLAM, IADs, PBX etc)
b. In depth knowledge of Signaling Protocols: SS7, ISUP, SIGTRAN, SIP, H.248, MGCP. IP Data Network
c. Routers, Switches, Firewalls, and Broadband Remote Access Servers
d. Network and routing protocols: EIGRP, OSPF, BGP, MPLS, MPLS-VPNs, QOS, Traffic Eng. etc.
e. Transmission media: Fiber, Microwave, Twisted copper cables
f. Network security (IOS access lists, VPN Concentrators, Access Servers, PIX, IPS, IP Sec etc.)
g. Network and performance monitoring.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
===============
Job Ref No : 4102000
Job Title : Solutions Integrator - Marketing
Post(s) : 1
Report To : Accounts Executive
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
To develop and manage external Business Intelligence data base about market, products, competition and general trends in order to enable identification of opportunities for product and services development, enhancement and grow market share.
Key Responsibilities
• To be focal point of TTCL’s Market Research functions responsible for gathering all relevant market data and intelligence required to meet TTCL’s business objectives
• To assess the effectiveness of TTCL’s actions to the market which includes launching of new products and services, prices, promotions, advertisements and corporate social responsibility activities and providing recommendations on areas of improvement
• To be responsible for external market analysis, segmentation or differentiation, demand forecast and identifying strategies to increase or retain existing market share.
• To Select the most appropriate research methodology and techniques in conducting Market research activities
• To Design and conduct qualitative and quantitative research plans for TTCL’s products in all stages of the Product Life Cycle and work with market research vendors to oversee the fieldwork research activities/initiatives
• To develop research proposals and make decisions whether they can be done internally or externally (outsourcing) also to decide on research reports to buy/outsource.
• To assess the effectiveness of TTCL’s actions to the wider market i.e. launch of new products and services, prices, promotions, advertisements and corporate social responsibility activities and providing recommendations on areas of improvement.
• To interpret market data, writing reports, and making actionable recommendations
• To work with Market Research vendors to oversee the fieldwork research activities/initiatives.
• To interpret data, writing reports, and making actionable recommendations.
Key Qualifications / Experience / Skills
• At least a University degree in Telecommunications, Economics, Statistics or Business Administration/Commerce with majoring in Marketing, or any other relevant qualification from a recognized Institution
• Three (3) years working experience in marketing especially in telecommunications environment
• Demonstrated analytical and problem solving ability
• Excellent communication and presentation skills
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
==============
Job Ref No : 5311100
Job Title : Developer/Analyst
Post(s) : 1
Report To : Senior Developer/Analyst
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
To identify and implement application systems that serves the business of TTCL. The incumbent will achieve this by providing systems analysis expertise, systems development and the recommendation of systems specification where third party applications are to be acquired.
Key Responsibilities
• Collect information from TTCL functional units to analyze and evaluate existing and proposed systems.
• Designing and writing code for features for current and/or new product offerings
• Responsible for performing design and coding activities with a high level of quality and according to best practices and corporate standards
• Responsible for developing designs and code that implement the best security practices
• Responsible for contributing to the continuous improvement of internal business processes
• Estimating and scheduling development activities for features for current and/or new product offerings according to corporate best practices
• Accountable for developing accurate estimates and contributing to the development of accurate and
• realistic schedules
• Responsible for managing your time so as to meet the estimates and schedule
• Maintaining and resolving bugs in current product offerings
• Responsible for diagnosing and debugging code to identify and fix defects
• Prepare and keep current flowcharts that outline systems processes
• Document program development, logic, coding, and corrections and writing manual for users to describe installation and operating procedures.
• Providing technical assistance and trainings to users on use of applications.
• Taking responsibility for multiple tasks for multiple projects simultaneously
• Supporting Customer Support to help customers overcome problems with products and the environments they work within
Key Qualifications / Experience / Skills
• University degree in Computer Science, Software Engineering or related field
• Strong written and verbal communications skills
• Experience defining software requirements and a great capacity in systems analysis and implementation
• Experience designing enterprise software applications
• Experience developing database web applications
• Experience with C#.NET, ASP.NET, Java, PHP, HTML, JavaScript, Mobile Programming.
• Experience with MS SQL Server, MySQL, Oracle
• Experience with Microsoft Windows Server OS, IIS
• Capable of multi-tasking and prioritizing
• Excellent problem solving skills and a love for technical challenges
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
==============
Job Ref No : 1411000
Job Title : Auditor/Systems and Control Improvement
Post(s) : 2
Report To : Systems Audit and Control Manager
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
This job seeks to provide a suitable support to audit team in monitoring and identifying Information and Communication Technology (ICT) risks and provide guidance on how to deal with risk areas in the audit process. This would include but not limited to evaluation of the effectiveness and efficiency of the information technology infrastructure, Change control management procedures, Physical and logical security access, Firewall and network security reviews, Computer and IT operations, Telecom operations relating to switching and billing (IN,NGN,AAA, TeS), System acquisition/development life cycle methdologies and controls within company's management information sytem. This position is for an individual contributor at TTCL. There is extensive collaboration required with IT Security, Revenue Assurance, Quality Assurance, Senior Management and peers in Internal Audit.
Key Responsibilities
• Conduct all phases of technology audits including planning, fieldwork, preparation of IT and Telecom internal audit reports and performing follow-up.
• Establish existence of suspected or reported fraud incidences and making thorough investigations to establish causes and impact to the company together with developing an effective fraud preventive system
• Support the Audit team in identification of key IT/Telecom risks and Frauds and provide appropriate strategies to deal with them.
• Work together with the responsible manager and audit staff in order to ensure the performance improvement of audit team which will ensure that IT and Telecom related audits are carried out effectively and efficiently.
• Ensure that IT auditing procedures are always in place and evidences of work done are documented properly to form basis of internal auditors’ opinion and recommendations.
• Timely preparations and submission of system audit reports for management decisions
• Provide leadership to the workgroup by mentoring, advising and providing technical expertise
• Accountable for allocating tasks to the workgroup and monitoring the work for performance and quality assurance.
Key Qualifications / Experience / Skills
• At least a Bachelor's Degree in IT/Computer Science, Engineering (Computer/ Telecommunication/ Electrical/ Electronics) or equivalent.
• CISA preferred. CISM/CISSP would be a plus.
• At least 5 years of professional experience in IT/ Telecom Engineering/ Business Analysis/ Auditing/ Program Evaluations/ Information Security including a two years experience in conducting information technology audits.
• Excellent written and communication skills and proven ability to work effectively with technical engineers. Ability to develop and sustain effective teamwork and good report writing skills.
• Demonstration of effective project management skills, meeting deadlines, prioritizing multiple tasks, managing conflicting priorities, and preparing timely updates of project status.
• Ability to work in a very dynamic environment. Skilled at frequently balancing multiple tasks and remaining clearly focused on team and individual objectives.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
==================
Job Ref No : 5311000
Job Title : Senior Developer Analyst
Post(s) : 1
Report To : IS Manager
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
This job requires identifying and implementing application systems that serve the business needs of TTCL by maintaining communications with TTCL users in order to determine requirements, providing system analysis expertise, systems development and to recommend systems specifications where third party applications are to be acquired.
Key Responsibilities
• Collect information from TTCL Functional units to analyze and evaluate existing and proposed systems
• Play a leading role in the research, planning, development/ acquisition, configuration and implementation of application systems
• Participate in the troubleshooting and maintenance of application systems
• Prepare, and keep current, flowcharts that outline systems processes.
• Maintain an inventory of application systems used at TTCL, showing licensing details, user access and security
• Solution development and delivery through the designing and coding of superior software
• Communicates and enforces coding standards
• Reviews work of development team
• Executes project work plans
• Generate enthusiasm among team members
• Strives for continuous improvement
• Any other work that may be assigned by management
Key Qualifications / Experience / Skills
• University Degree in Computer Science or Equivalent
• Three (3) years of relevant experience in a large organization
• Understands the benefits of the various design methodologies and the SDLC.
• Possesses demonstrated work experience with at least three common programming languages, including Visual Basic and ASP .NET. Working knowledge of C# will be an added advantage.
• Highly skilled in systems analysis.
• Appreciates complex database designing models as well as the implication of different database designs
• Demonstrated capacity to manage systems implementation.
• Good report writing skills.
• Excellent communications skills in English and Swahili.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
================
Job Ref No : 4101000
Job Title : Product Coordinator
Post(s) : 1
Report To : Head Product Development
Closing Date : Thursday, September 10, 2015 (16:30)
Objectives
To provide support to the Marketing and development team by ensuring issues of service enhancements, new products introductions, products cessations, product modifications etc have clear comprehensive communicated plans for the better customers’ management.
Key Responsibilities:
• Participate in development of new products/services and capture relevant information to be shared with sales team, support channels, TTCL employees, potential dealers etc for the development of communication plan.
• Ensure information for service provisioning of new products is disseminated to sales targets such as support channels, regional commercial teams and call centers prior launching.
• To coordinate training of the new products/services technicalities and its benefits to sales and support channels for the smooth provisioning.
• In liaison with the Project Management Office, ensure project data base of new products/services is managed perfectly.
• Provide input to the Marketing Manager to ensure that the product/service is launched to the appropriate target market with all relevant information including customer value statements.
• Participate in monitoring and management of the TTCL product/service and provide reports upon request. (adhoc, monthly, annual, etc)
• Provide leadership to the workgroup by mentoring, advising and providing technical expertise
• Accountable for allocating tasks to the workgroup and monitoring the work for performance and quality assurance
Key Qualifications / Experience / Skills
• University degree in Business Administration (Marketing/Telecommunications) or equivalent.
• Must have at least five years experience in (name the area the position is responsible for) or a similar field and be recognized as an expert
• Three (3) years working experience in marketing from a large business organization.
• Good communications and interpersonal skills.
• Ability to plan and coordinate meetings and training to meet deadlines.
• General knowledge of personal computers and basic software applications.
Applications instruction
Apply on line through : http://www.ttcl.co.tz/onlineappportal/
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