Role: Head of Collections and Recoveries
Division: COO
Location: Dar es Salaam
Employment nature: Permanent

Barclays Bank Tanzania seeks to recruit an experienced professional Head of Collections & Recoveries reporting to the Chief Operating Officer. Job holder will be a member of the COO Management Committee, in charge of executing and overseeing the implementation of initiatives related to early, late and post write off secured and unsecured collections for Barclays Bank Tanzania with specific responsibility on end to end operation design. planning and performance, resource management, operating annual budget and managing the collections relationships in-country partners and the Barclays Regional Office.

Role: Head of Collections and

Main Accountabilities

Business Management
Align the country and Bardays Africa Regional Office (BARO) targets for Collections & Recoveries to the goals outlined in the relevant Collections strategy.
Explain targets to team members to ensure their comprehensive understanding as well as monitoring of execution.
Co-develop collections plans in conjunction with the BARO Regional Head and oversee the complete country execution to reduce Impairments for the portfolio under management. '
Execute the relevant segmentation strategies into the Collections portfolio country-wide.
Align country Collections plans and resources to the country and Regional Office focus, thereby ensuring consistency. Translate and communicate the Collections strategic goals for effective execution within the country.
Network internally to the country and in the region across all Collections shops to identify and capitalize on best practices and business trends in Early
Collections, Late Collections, Bankruptcy. and Assets in possession.
Use and analyse industry knowledqe and trends as well as customer and consumer feedback to build recommendations to improve business performance with a focus on customer rehabilitation and retention.
Work with the relevant Regional Head of Collections and the in-country COO to implement and optimise the collections capability from the trends.
Review current process and procedure and continuously innovate and look for opportunities
improve efficiency within the current processes and control frameworks. Any proposed changes that are outside approved processes require escalation within the existing framework.
Assess and monitor the Collections Portfolios with the focus on rehabilitation and customer retention.
Analyse and identify accounts in Late Collections that are beyond rehabilitation and implement appropriate strategies to address.
Analyse and interpret Management Information trends and proactively act on these results.

Knowledge, Expertise and Experience
University Degree or equivalent
3-5 Years Managerial experience
Experience gained in either Senior Collections or
Operational roles over a 2-5 year period.
Key internal and external senior Stakeholder / supplier and customer relationship management.
Budgetary management and cost reduction experience
Internal and external benchmarking practices.
Successful delivery of business and cultural change and delivery of associated
Communications skills (English and Swahili written and spoken)
Reporting writing skills
Decision making (serious and strong personality)
Working in group capacity (good relationship with employees and vendors)
Management skills (trained in supervision responsibilities)
Quality assurance (improving and learning capacity)

Tuma Maombi Kupitia --------------->


Submit your latest CV and cover letter to the link below.
The cover letter should cover- why you are interested in the position, what individual skills you would bring to the role, how you would bring our values to life in your role. Include the contact details of at" least 2 professional referees and indicate your availability should you be successful.

Should you face any challenges please contact us

Telephone +255 22 2282023